VICTOR R. FORMALES

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Delivered foods to the schools and customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Maximized customer satisfaction by quickly responding to any concern or request.
• Overcame objections with effective product demonstrations and persuasive communication skills.
• Determined customers' needs based on sales calls and face-to-face meetings.

• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
• Collected payments for services and updated accounts to reflect new balances.
• Supported professional appearance of office areas by keeping front desk clean and orderly.

Cleaning rooms and public areas in the premises as housekeepers.

Dropping and picking up customers from hotel to airport/ airport to hotel.

• Coordinated work during both peak and off-peak hours to expertly handle customer and operational needs.
• Handled business management tasks, employee payroll and inventory ordering.
• Completed accident reports thoroughly and communicated with risk manager to reduce future hazards.