Dynamic Front Office Manager at Hyatt Place Town Center with a proven track record in enhancing guest satisfaction and optimizing workflows. Skilled in customer relations and staff management, I successfully resolved complaints and improved billing accuracy, contributing to a more efficient front desk operation. Committed to fostering a positive work environment and delivering exceptional service.
Hi, I’m
Victor Riddick
Norfolk
Summary
Overview
9
years of professional experience
Work History
Hyatt Place Town Center
Front Office Manager
07.2024 - Current
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Hyatt Place
Front Desk Receptionist
08.2023 - 07.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Studios 4 Less
Front Desk Manager
04.2022 - 08.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
American Airlines
Talent Acquisition Specialist
03.2020 - 04.2022
Job overview
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Wendys Fast Food
Assistant Manager
02.2020 - 03.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cheesecake Factory Inc
Kitchen Manager
04.2020 - 02.2022
Job overview
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Little Caesars Pizza
General Manager
01.2016 - 03.2020
Job overview
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Oscar Smith High School Chesapeake, VA
High School Diploma
06-2011
University Overview
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Hospitality services
- Administrative skills
- Records management
- Staff management
- Schedule management
- Complaint handling
- Listening skills
Timeline
Front Office Manager
Hyatt Place Town Center
07.2024 - Current
Front Desk Receptionist
Hyatt Place
08.2023 - 07.2024
Front Desk Manager
Studios 4 Less
04.2022 - 08.2023
Kitchen Manager
Cheesecake Factory Inc
04.2020 - 02.2022
Talent Acquisition Specialist
American Airlines
03.2020 - 04.2022
Assistant Manager
Wendys Fast Food
02.2020 - 03.2022
General Manager
Little Caesars Pizza
01.2016 - 03.2020
Oscar Smith High School
High School Diploma
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