VICTOR RODRIGUEZ
San Juan Capistrano,CA
Summary
I am looking for a new challenging, enriching opportunity that will allow me to use and improve the following attributes: strong communication and leadership skills, strong work ethic, eye for detail, customer service experience and dedication to efficiency. Establish good working relationships and experiences for guests with genuine customer service. Ability to organize, prioritize, report and stay collected under pressure Extensive non-profit/community work with diverse populations POS, cashier, sales, first impressions experience integrated with strong product knowledge Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Apple
09.2019 - 08.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Interacted with approximately 40 customers daily to provide personalized product guidance, resolve issues and open new accounts
Sales Representative
Soccerloco
10.2016 - 08.2019
- Trained and mentored new sales representatives.
- Developed strong rapport with customers and created positive impression of business.
- Delivered an innovative experience and information on performance products
- Retained excellent client satisfaction ratings through outstanding service delivery
- Managed customer accounts to secure customer satisfaction and repeat business
Cashier
Dickey’s BBQ
07.2016 - 10.2016
- FOH, BOH, inventory, customer service, upselling, product awareness, sales, customer service
- Restocked and organized merchandise in front lanes
- Used POS system to enter orders, process payments and issue receipts
Closing trainer, main
Yogurtland
04.2015 - 07.2016
- Cashier, customer service, inventory, floor lead, event booking and hosting informing customers of menu, promotions, rewards programs, fundraisers, causes
Apoya Tutoring nonprofit
04.2013 - 01.2015
- Tutored K-12 in math, science, history
Education
GED -
Saddleback College
Mission Viejo, CAundefined
Capistrano Valley High School
Mission Viejo, CA2015
Skills
- Bilingual, leadership and team effort, interpersonal skills, prioritize quality of work
- Good written, verbal and presentation skills
- Able to adapt and learn quickly
- Flexible Willing to try new tasks always striving to be efficient and with continued improvement
- Complex Problem-Solving
- POS Systems
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Apple
09.2019 - 08.2023
Sales Representative
Soccerloco
10.2016 - 08.2019
Cashier
Dickey’s BBQ
07.2016 - 10.2016
Closing trainer, main
Yogurtland
04.2015 - 07.2016
Apoya Tutoring nonprofit
04.2013 - 01.2015
GED -
Saddleback College
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Capistrano Valley High School
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