Microsoft Office (PowerPoint, Excel, Access, Word)
Victor Rodriguez
Specialist System Admin
Dallas,TX
Summary
Highly motivated information systems, cyber security, and information technology specialist with a strong technical skillset and a proven track record of job performance. Seeking a position with a company that values advancement and learning opportunities. Experienced in system administration, system engineering, and network engineering support tasks, including creating T568A/B wiring schemes and implementing wireless networks, printers, and Microsoft server administration. Known for being highly organized, efficient, and skilled in a variety of network engineering support tasks. Resourceful problem-solver with expertise in data analysis and customer service. Quick to learn new technologies and processes to drive success. Experienced in managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Specialist Systems Administrator
AT&T
11.2021 - 12.2024
- Performs software installations and upgrades to operating systems and layered software packages
- Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
- Monitors and tunes the system to achieve optimum performance levels
- Installs and monitors security auditing software and remediates defects based on ATT security policies
- Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
- Develops and promotes standard operating procedures
- Provides technical oversight during installations and recovery projects
- Conducts routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines
- Develops and maintains comprehensive operating system hardware and software configuration database/library of all supporting documentation
- Configures and extends vendor software to deliver solutions for internal customers to meet departmental or enterprise business needs in addition to providing extended support as needed
- Collaborates with vendors on product capabilities and improvements needed to meet ATT requirements
- Provide customer interaction, customer service management, managing multiple priorities, systems thinking and making data-driven decisions
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Field Technician
MTI Mobile Technologies Inc.
03.2021 - 06.2024
- Shows commitment to working safely, including traveling to and from project sites
- Communicates with large retail customers regarding score of work
- Complete project execution: display assembly, installation, product merchandising
- Diagnose and repair electronic and mechanical issues
- Ensures merchandising compliance as required by client agreement and/or scope of work
- Ensures paperwork and deliverables are submitted within 24 hours of completion
- Must own and maintain basic tool set, computer, printer, scanner, phone, and digital camera
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Kept detailed records of field measurements and data.
- Utilized safety practices with no complaints or accidents.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Calibrated new and existing equipment for optimal performance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
Systems Engineer
AT&T FirstNet
06.2019 - 11.2021
- Manage and monitor all installed systems and infrastructure
- Install, configure, evaluate, and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify workable solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participated in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Consult with vendors and other IT personnel for problem resolution
- Verified compliance with applicable performance metrics and compatibility expectations.
- Optimized networked software and operating systems by applying updates and patches.
- Conducted end-user reviews for modified and new systems.
- Implemented networking and server changes to meet client budgets and needs.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Completed software updates and assessed security patches for optimized computer use.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Designed and implemented system security and data assurance.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Windows System Administrator
Apex Systems/GDIT
05.2018 - 06.2019
- Administer, install, configure, and maintain operating systems and related software to ensure stable performance of the computing environment
- Evaluate system specifications, input/output processes and working parameters for hardware/software compatibles
- Recognize and troubleshoot operating problems with server hardware and application software
- Diagnose hardware and software problems and recommends solutions and performs necessary system repairs
- Research and analyze recommend backup/security strategies as required
- Perform installations of hardware, software and operating systems upgrades, changes, and configurations
- Managed development of system protocols to deliver complete and persistent data set.
- Deployed antivirus and security solutions throughout entire system network.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Identified copious staff skills advancement opportunities across all company departments.
- Refined existent IT policy and guidelines company-wide, resulting in 500% fewer incident reports.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Detailed upcoming software upgrades and system sprints to team members.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Developed exhaustive data reports and analysis to upper-management.
- Oversaw implementation and application of SaaS tools across entire company system.
- Conducted comprehensive system audits on regular basis.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Administered quality customer service to in-house staff and satisfied concerns.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Orchestrated integration and communication of software upgrades.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
IT Support
Onbrand24
01.2017 - 05.2018
- Install and configure software and computer systems
- Troubleshoot and resolve issues with software or hardware
- Walk colleagues or clients through steps to help them resolve their technical problems
- Maintain procedures and reports that provide technical support to the entire organization
- Analyze records and logs to spot underlying trends and potential issues
- Support the implementation of innovative solutions or applications
- Establish accounts for inexperienced users and assist with password or login problems
- Test, evaluate and make decisions about modern technology for the business
- Participate in business-wide meetings to provide insight into technical requirements
- Partnered with IT support to troubleshoot and address platform issues.
- Provided basic IT support to office users of desktops, laptops, and devices.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided first- and second-line IT support for internal colleagues.
- Organized therapy services, programs and activities to support treatment goals.
- Supported quality control assessments on manufacturing floor.
- Supported patients with targeted recommendations for coping with difficult major life changes such as unemployment, grief or divorce.
- Connected and disconnected pipes, pumps and other production equipment to support functionality.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Supported Account Manager with incoming inquiries from existing clients.
- Supported children's emotional and social development by encouraging understanding of others and positive self-concepts.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Evaluated quality and reasonable cost of vendor services for business support.
- Developed and maintained quality control procedures to support accuracy of results.
- Worked closely with managers in other departments to improve pre- and post-sales support and customer service.
- Directed, guided and monitored support engineers and in-house operational personnel.
- Collaborated with other gallery directors, supported interdisciplinary collections and services and identified and managed gallery projects and initiatives.
- Demonstrated to work with people from diverse ethnic groups and supported students with bilingual needs.
- Collaborated with other departments and medical staff to support provision of highest standard for total patient care.
- Supported 40% territory growth by working with sales leaders and using effective targeting of under-tapped regions.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
Education
Master of Science - Information Systems
South University
Savannah, GA 12.2022 - 01.2024
Bachelor of Science - Information Technology
South University
Savannah, GA 01.2019 - 06.2020
Skills
- TCP/IP, LAN/WAN, VPN, NOC Protocols
- OSI model & Cabling
- DNS/DHCP, Remote Access
- Microsoft office
- SCCM
- VMware
- SQL (TOAD)
- JIRA
- Service Now
- Norton Anti-Virus
- Backup and Disaster Recovery
- AVG Anti-Virus
- McAfee
- Firewalls
- Identify threats & implement security
- Eclipse
- Java
- PowerShell
- Cisco
- Windows Server 2012 R2, 2016, 2019
- Windows 7, 8, 81, 10, 11
- Documentation management
- Continuous improvement
- Team collaboration
- Analytical thinking
- Technical troubleshooting
- Technical communication
- Failure management
- System installations
- Customer relations
- Quality assurance
- Backup testing
- Mobile devices
- Root-cause analysis
- Cloud services (Azure)
- Switches and routers
- Web security
- Server management
- Virtualization technologies
- Maintenance and repair
- Hardware and software installation
- Information security
- Infrastructure design
- Configuration management
- Network security
- Network administration
- Operating systems
- Incident management
- Disaster recovery
- Technical support
Timeline
Master of Science - Information Systems
South University
12.2022 - 01.2024
Specialist Systems Administrator
AT&T
11.2021 - 12.2024
Field Technician
MTI Mobile Technologies Inc.
03.2021 - 06.2024
Systems Engineer
AT&T FirstNet
06.2019 - 11.2021
Bachelor of Science - Information Technology
South University
01.2019 - 06.2020
Windows System Administrator
Apex Systems/GDIT
05.2018 - 06.2019
IT Support
Onbrand24
01.2017 - 05.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
SCCM
VMWare
SQL (TOAD)
ServiceNow
JIRA
Norton Anti-Virus
AVG Anti-Virus
McAfee Anti-Virus
Microsoft Defender
Microsoft Anti-Virus
Eclipse
Java
Cisco
Powershell
Command Prompt
Windows OS 7 - 11
Windows Server 2012 R2 - 2019
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
Information Systems Specialists roles
Information Technology Specialists roles
System Adminstration
System Engineering
Cybersecurity
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Audit of over 10000 users on PSP (Public Safety Platform) and was able to correct the amount of users down to nearly 5000 by using methods of last login, type of user, and confirming the user's company.
- Created instruction guides for types of procedures when accessing information for AT&T, PSP and selected databases information in case of an event of my absence.
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