Summary
Overview
Work History
Education
Skills
Software
Timeline
Work Availability
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Interests
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Victor Rodriguez

Victor Rodriguez

Midway,GA

Summary

Dynamic information systems, cybersecurity, and information technology specialist with a robust technical skill set and a proven history of excellence in job performance. Committed to contributing to a forward-thinking organization that prioritizes professional growth and continuous learning. Proficient in system administration, system engineering, and network engineering support, including the design of T568A/B wiring schemes and deployment of wireless networks, printers, and Microsoft server environments. Recognized for exceptional organizational abilities, efficiency in managing multiple projects, and a resourceful approach to problem-solving, with a strong focus on data analysis and customer service excellence.

Overview

8
8
years of professional experience

Work History

Specialist Systems Administrator

AT&T
11.2021 - 12.2024
  • Administered and optimized enterprise-wide Windows Server infrastructure , including Active Directory, DNS, DHCP, and Group Policy , ensuring secure and efficient directory services.
  • Designed and enforced domain security policies , conducted Active Directory health checks , and led GPO management for multi-domain environments.
  • Automated administrative tasks and system operations using advanced PowerShell scripting , reducing manual overhead by 40%.
  • Oversaw server provisioning , patch management, and compliance via SCCM , WSUS , and Intune for hybrid environments.
  • Led efforts in system hardening and audit readiness aligned with CIS Benchmarks , NIST , and ISO 27001 frameworks.
  • Managed virtual infrastructure across VMware vSphere and Hyper-V , including host configurations, VM snapshots, resource allocation, and storage provisioning.
  • Spearheaded infrastructure upgrade projects , including server OS migrations, domain functional level upgrades , and file server restructuring .
  • Configured and maintained monitoring solutions such as PRTG , SolarWinds , or Zabbix , enabling proactive response to system performance issues.
  • Collaborated with cross-functional teams on cloud integration projects (Azure AD sync, Exchange Online migrations), enhancing scalability and business continuity.
  • Provided tier-3 support and mentoring to junior admins and service desk teams, helping resolve escalated issues and streamline support workflows.

Field Technician (Part-Time)

MTI Mobile Technologies Inc.
03.2021 - 06.2024
  • Provided on-site technical support for end-users, including installation, configuration, and maintenance of desktops, laptops, printers, and network hardware.
  • Diagnosed and repaired hardware issues on Windows/Mac devices , including motherboards, hard drives, RAM, power supplies , and peripherals.
  • Installed and configured network equipment such as routers, switches, and wireless access points, ensuring LAN/WAN connectivity .
  • Performed structured cabling , testing Ethernet connections, and labeling patch panels and wall ports in compliance with TIA/EIA standards .
  • Supported mobile device deployment and management via MDM solutions like Intune or JAMF.
  • Managed ticket-based workflows using systems like ServiceNow , Freshdesk , or Zendesk , documenting issue resolution and escalating when necessary.
  • Conducted site surveys and network assessments , recommending infrastructure improvements and validating connectivity.
  • Installed and maintained point-of-sale (POS) systems, VoIP phones, and AV equipment in retail and corporate environments.
  • Configured BIOS settings, performed OS imaging and deployment using tools like PXE boot , Clonezilla , or SCCM .
  • Delivered high-quality customer service by communicating technical solutions in user-friendly terms and minimizing downtime during repairs or replacements.

Systems Engineer

AT&T FirstNet
06.2019 - 11.2021
  • Designed, implemented, and maintained Windows/Linux-based infrastructure , including physical and virtual environments ( VMware vSphere , Hyper-V , Azure ).
  • Engineered scalable and resilient systems architecture for enterprise applications, ensuring high availability (HA) and disaster recovery (DR) readiness.
  • Developed automation scripts using PowerShell , Python , or CMD to streamline system provisioning, patching, and configuration tasks.
  • Managed and optimized Active Directory , Group Policy , DNS/DHCP , and public key infrastructure (PKI) for a secure and efficient domain environment.
  • Implemented and maintained monitoring and alerting systems (e.g., Nagios , Zabbix , SolarWinds ) to ensure proactive issue detection and system health.
  • Supported and maintained CI/CD pipelines in collaboration with DevOps teams, integrating tools like Jenkins , GitLab CI , or Ansible .
  • Configured and maintained storage solutions , including SAN/NAS and RAID arrays , ensuring redundancy and optimized performance.
  • Performed system capacity planning , performance tuning, and root cause analysis for complex issues across enterprise environments.
  • Led or participated in infrastructure upgrade projects , including server migrations, OS upgrades, and cloud adoption strategies.
  • Ensured compliance with security standards (e.g., NIST , ISO , CIS Benchmarks ) through hardening, patching, and access control policies.

Windows System Administrator

Apex Systems/GDIT
05.2018 - 06.2019
  • Administered and maintained Windows Server 2012/2016/2019/2022 environments, including Active Directory , DNS , DHCP , and Group Policy Objects (GPOs) .
  • Managed domain controllers , OU structures , and user/group provisioning within multi-site enterprise domains.
  • Implemented PowerShell scripting for automation of repetitive tasks, user account management, and scheduled maintenance.
  • Configured and maintained File Servers , Print Servers , and Remote Desktop Services (RDS) environments.
  • Deployed and managed updates and patches using WSUS and System Center Configuration Manager (SCCM) .
  • Monitored system performance and availability using tools like SolarWinds , Nagios , or PRTG .
  • Enforced security policies , including NTFS permissions , BitLocker encryption , firewall rules , and auditing/log review for compliance.
  • Performed routine backup and recovery using Veeam , Windows Server Backup , and integrated SAN solutions.
  • Assisted in domain migrations, server upgrades, and Hyper-V/VMware virtualization administration .
  • Collaborated with network, application, and security teams to support enterprise IT infrastructure and ensure uptime SLAs.

IT Support

Onbrand24
01.2017 - 05.2018
  • Delivered Tier 1–2 technical support for hardware, software, and network-related issues in a fast-paced enterprise environment.
  • Managed user accounts, group policies, and permissions through Active Directory and Azure AD .
  • Troubleshot and resolved TCP/IP, DNS, DHCP, and VPN connectivity issues across multiple office locations.
  • Performed system imaging, OS deployments, and patch management using SCCM and Intune .
  • Provided support for Microsoft 365 suite including Outlook, Teams, SharePoint, and Exchange.
  • Utilized ticketing systems such as ServiceNow and JIRA to document incidents, service requests, and change management activities.
  • Maintained endpoint security compliance using enterprise antivirus and BitLocker encryption policies .
  • Supported remote users via RDP , TeamViewer , and remote desktop solutions , ensuring minimal downtime.
  • Participated in on-call rotation and collaborated with cross-functional teams to escalate and resolve high-priority incidents.
  • Assisted in IT asset management and procurement using CMDB tools and inventory tracking systems.

Education

Master of Science Degree - Information Systems

South University
Savannah, GA
01.2024

Bachelor of Science Degree - Information Technology

South University
Savannah, GA
06.2020

Skills

  • Operating Systems
  • Directory & Identity
  • Office 365 & Exchange
  • Networking & Remote Access
  • Security & Compliance
  • ITIL & Ticketing
  • Field & Support Tools
  • Management collaboration
  • Team performance improvement
  • Customer relations
  • Hardware and software installation
  • Technical support
  • Electronics repairs
  • End-user training

Software

Windows OS

Active Directory

Windows Server Infrastructure

GPO Management

Powershell

SCCM, WSUS, and Intune

ISO 27001 frameworks

VMWare & Hyper-V

SolarWinds

Azure

Hardware Troubleshooting

Software Troubleshooting

Linux

TCP/IP Configuration

DNS & Subnet Updating

LAN/WAN Configuration

ServiceNow/JIRA Ticketing Systems

POS (Point of Sale)

PXE Boot

Disaster Recovery

Powershell

SQL

Phyton

CMD

RAID arrays

Remote Desktop Services (RDS)

Bitlocker Encryption

Firewall Rules

Auditing

DHCP

Microsoft Office 365

Microsoft Exchange

Timeline

Specialist Systems Administrator

AT&T
11.2021 - 12.2024

Field Technician (Part-Time)

MTI Mobile Technologies Inc.
03.2021 - 06.2024

Systems Engineer

AT&T FirstNet
06.2019 - 11.2021

Windows System Administrator

Apex Systems/GDIT
05.2018 - 06.2019

IT Support

Onbrand24
01.2017 - 05.2018

Master of Science Degree - Information Systems

South University

Bachelor of Science Degree - Information Technology

South University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

Hardware Supplies (for Computers)

Software Updates related to Windows

Modern Technology

GPU (Graphics Cards)

CES conferences (mentions new monitors, GPU and other computer components)

PC MAG

Reedit (for people's perspective on computer issues)

Websites

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid time offPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k match

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Victor Rodriguez