Summary
Overview
Work History
Education
Skills
Websites
CONTACT
PROFILE
Timeline
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VICTOR RODRIGUEZ

VICTOR RODRIGUEZ

San Antonio,TX

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

33
33
years of professional experience

Work History

Senior Professional Neighborhood Centers

Humana
04.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Product Consultant

Guest Note
09.2019 - Current
  • Collaborates weekly with Owner and President, Vice President and IT Director on Guest-Note’s System Enhancements.
  • Product expert in charge of online product demonstrations to clients.
  • Recommends and selects products for clients based on specific needs.
  • Communicates with clients in person, by phone, email and Zoom.
  • Skilled in CRM systems, Zoho, ZoomInfo, Loom and Google Docs.

Director of H-E-B’s Contact Center

H-E-B
02.1993 - 06.2019
  • Provided customer service and support to internal and external customers.
  • Responsible for the entire Contact Center’s day-to-day operations and facility with a strong focus on creating a warm professional atmosphere.
  • Set departments performance goals and reviewed KPI’s of entire Contact Center and achieved high service levels year over year.
  • Worked closely with H-E-B executives to provide them with the pulse of the Customer and personally resolve any escalated service related matters.
  • Developed monthly, quarterly and annual call center goals.
  • Lead department meetings and provided presentations to executives.
  • Interviewed, hired and developed employee’s talents along with providing Call Center Management with performance appraisals and merit increases.
  • Responsible for managing the entire Contact Centers department budget.
  • Relentless pursuit for customer and employee dissatisfaction in an effort to achieve a higher degree of service.

Education

High School Diploma -

Alamo Heights
San Antonio, TX

Skills

  • Trustworthiness
  • Strategic Thinker
  • Customer Satisfaction
  • People Development
  • Management
  • Dept Operations
  • Integrity
  • Learning Agility
  • Customer Experience
  • Leadership
  • Coaching
  • Results Driven
  • Accountability
  • Customer Retention
  • Team Building
  • Time Management
  • Ability to Delegate
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Dependable and responsible
  • Organization and time management
  • Decision-making
  • Problem resolution

Websites

CONTACT

  • PHONE: 210-422-0858
  • Linkedin: https://www.linkedin.com/in/victor-rodriguez-565b575a/
  • EMAIL: Rodriguez.vmr@aol.com

PROFILE

Bilingual, award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. Leadership experience with large teams. Department and Facility Leader.

Timeline

Senior Professional Neighborhood Centers

Humana
04.2023 - Current

Product Consultant

Guest Note
09.2019 - Current

Director of H-E-B’s Contact Center

H-E-B
02.1993 - 06.2019

High School Diploma -

Alamo Heights

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