Victor Rodriguez
Orlando,FL
Summary
Enthusiastic and driven candidate with proven experience in customer service. I am committed to providing friendly and professional service to customers and patrons alike to ensure a positive experience. I am also eager to expand my job experience and grow my involvement in the community while expanding my skill-sets in customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Branch Circulation Clerk
Orange County Library System
2024.01 - Current
- Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with library resources.
- Contributed to increased library membership by promoting available services and resources to patrons during their visits.
- Assisted in maintaining an organized collection by accurately shelving materials according to the library's classification system.
- Resolved patron concerns promptly and professionally, fostering a welcoming environment within the library setting.
- Taking on other responsibilities in the form of staff picks and showing an interest in getting involved with programming
Restaurant Front of House Manager
Zaza New Cuban Diner
2023.08 - 2023.12
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Front of House Team Member/Crew Trainer
Zaza New Cuban Diner
2019.11 - 2023.12
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL12.2021
Skills
- Customer service excellence
- Adaptability and flexibility
- Interpersonal skills
- Quick to learn procedures
- Public Speaking
Timeline
Branch Circulation Clerk
Orange County Library System
2024.01 - Current
Restaurant Front of House Manager
Zaza New Cuban Diner
2023.08 - 2023.12
Front of House Team Member/Crew Trainer
Zaza New Cuban Diner
2019.11 - 2023.12
Bachelor of Science - Public Relations
University of Florida
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