Victor Rodriguez
Orlando,FL
Summary
Enthusiastic and driven candidate with proven experience in customer service. I am committed to providing friendly and professional service to customers and patrons alike to ensure a positive experience. I am also eager to expand my job experience and grow my involvement in the community while expanding my skill-sets in customer service and team collaboration.
Overview
4
4
years of professional experience
Work History
Branch Circulation Clerk
Orange County Library System
Orlando, FL
01.2024 - Current
- Enhanced customer satisfaction by efficiently handling circulation desk operations and providing assistance with library resources.
- Contributed to increased library membership by promoting available services and resources to patrons during their visits.
- Assisted in maintaining an organized collection by accurately shelving materials according to the library's classification system.
- Resolved patron concerns promptly and professionally, fostering a welcoming environment within the library setting.
- Taking on other responsibilities in the form of staff picks and showing an interest in getting involved with programming
Restaurant Front of House Manager
Zaza New Cuban Diner
Orlando, FL
08.2023 - 12.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Front of House Team Member/Crew Trainer
Zaza New Cuban Diner
Orlando, FL
11.2019 - 12.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL12.2021
Skills
- Customer service excellence
- Adaptability and flexibility
- Interpersonal skills
- Quick to learn procedures
- Public Speaking
Timeline
Branch Circulation Clerk
Orange County Library System
01.2024 - Current
Restaurant Front of House Manager
Zaza New Cuban Diner
08.2023 - 12.2023
Front of House Team Member/Crew Trainer
Zaza New Cuban Diner
11.2019 - 12.2023
Bachelor of Science - Public Relations
University of Florida