Victor Romero
Carrollton,PA
Summary
Dynamic and results-oriented professional with a proven track record at ParkPlace Lexus, excelling in customer satisfaction and operational efficiency. I am seeking to apply my skills in a sales role, as I am ready to take the next step in my career path after my experience at ParkPlace. I aim to build a strong clientele, establish a network of connections, and foster long-term relationships with clients. I take pride in everything I do and always give maximum effort. With over a year of customer service experience, I’ve developed the ability to quickly adapt and learn, and I thrive in collaborative environments, consistently enhancing service delivery and customer interactions.
Overview
1
1
year of professional experience
Work History
Service Porter
ParkPlace Lexus
02.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Valet
Huffines Chrysler Jeep Dodge
09.2023 - 02.2024
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Education
Diploma -
Creekview High School
Carrollton, TXSkills
- Quick Learner
- Strong Work Ethic
- Safe Driving
- Goal-Oriented
- Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Service Porter
ParkPlace Lexus
02.2024 - Current
Valet
Huffines Chrysler Jeep Dodge
09.2023 - 02.2024
Diploma -
Creekview High School
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