Victor Roso
New York,USA
Summary
Dynamic General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
Work History
Nightclub Manager
Tao Group Hospitality
New York, NY
01.2025 - 11.2025
- Ensures all opening and closing procedures are completed correctly by front-of-house staff.
- Oversees the daily operations and activities of the front-of-house team.
- Handles the replacement or repair of damaged equipment or furniture.
- Supervises the front-of-house team, ensuring they follow department policies and procedures.
- Participates in and leads team meetings, as well as training sessions.
- Leads by example, fostering a positive and professional attitude among the staff.
- Coaches team members and builds a cohesive, high-performing team.
- Interacts with guests to ensure gracious hospitality and resolve any issues.
- Maintains the overall cleanliness and atmosphere of the venue.
- Demonstrates in-depth knowledge of the venue and its partners.
- Uses the company's Point of Sale (POS) system and other technology effectively.
- Ensures the venue maintains financial and sanitation standards.
- Completes financial procedures at the end of each shift.
Bar General Manager
Grit Union Square
NEW YORK, NY
10.2021 - 04.2025
- Delivered bartending services for gym clientele during special events.
- Planned and executed activities to create a welcoming social environment.
- Managed preparation, setup, bartending, and pack down for each shift.
- Conducted regular inventory procedures to ensure stock availability.
- Supported front desk operations during peak periods to enhance customer experience.
- Oversaw marketing strategies and social media campaigns to boost visibility.
- Designed bar menu and trained staff on service standards.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Bar Manager
Mi Salsa Kitchen
NEW YORK, NY
01.2021 - 12.2022
- Trained and coached staff on customer service skills, food and beverage knowledge, and health and safety standards.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Planned daily operations based on projected guest counts, ensuring server readiness.
- Assisted servers during peak lunch and dinner service periods.
- Resolved customer complaints through active listening and effective solutions.
- Developed food and drink menus while managing inventory levels.
- Stocked bar and crafted a variety of drinks and cocktails.
- Coordinated events, private bookings, and weekly entertainment for restaurant.
Gaucho Chef
Fogo de Chão
Long Island , New York
04.2019 - 04.2020
- Prepare and cook various cuts of meat using the churrasco style, which involves fire-roasting.
- Butcher and prepare meats according to the restaurant's standards.
- Serve meat to guests tableside, explain the dining process, and answer questions about the food and culture.
- Convey the traditions and demeanor of the Brazilian gaucho, with an emphasis on hospitality and cultural pride.
- Coordinate closely with other staff, including servers and kitchen members, to ensure a seamless dining experience.
Floor Manager
Hotel Riu Plaza NYC
NEW YORK, NY
12.2017 - 12.2019
- Conducted training sessions on customer service skills and health standards for staff.
- Coached team members on customer service techniques and provided feedback on performance.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Maintained a safe, clean and organized floor environment.
- Proactively organized daily plans to inform servers of assigned sections.
- Supported servers during peak lunch and dinner periods to maintain service quality.
- Resolved customer complaints by actively listening and providing effective solutions.
Education
Best Practice - International Bartending Program
European Bartender School - CDMX
Mexico City09-2017
Master of Arts - Master Degree Music Production & Composition
Instituto Superior De Artes (ISA) 2010
La Habana, Cuba07-2010
Skills
Inventory management
- Staff training and development
- Event coordination and promotion
- Customer service excellence
- Marketing strategy and execution
- Budget management and oversight
- Vendor relations and negotiation
- Team leadership and collaboration
- Menu development and design
- Performance evaluation and feedback
- Social media marketing strategies
- Product costing analysis
- Bilingual communication skills
- International experience in food and beverage industry
- International marketing and publicity expertise
- Interpersonal communication skills
- Cash handling and credit processing
- Ability to excel under pressure
- Adaptability in fast-paced environments
Timeline
Nightclub Manager
Tao Group Hospitality
01.2025 - 11.2025
Bar General Manager
Grit Union Square
10.2021 - 04.2025
Bar Manager
Mi Salsa Kitchen
01.2021 - 12.2022
Gaucho Chef
Fogo de Chão
04.2019 - 04.2020
Floor Manager
Hotel Riu Plaza NYC
12.2017 - 12.2019
Best Practice - International Bartending Program
European Bartender School - CDMX
Master of Arts - Master Degree Music Production & Composition
Instituto Superior De Artes (ISA) 2010