Summary
Overview
Work History
Education
Skills
Timeline
Generic

VICTOR R. SWANN

Brandywine,MD

Summary

Experienced technology specialist with proficiency in systems administration, maintenance, and end-user management. Skilled in developing innovative solutions for program compatibility and effectively implementing system upgrades and installations. Expertise in managing secure systems, including Cisco Meraki, Active Directory, Cisco, and Jira software. Adept at optimizing technology infrastructure to enhance operational efficiency and drive business success.

Overview

14
14
years of professional experience

Work History

Systems Administrator Specialist

Accenture Federal Services
07.2019 - 03.2025
  • Cisco Meraki for mobile applications
  • Procurement: adept in streamlining supply chain operations, reducing costs significantly, and understanding of strategic process including contract negotiation, inventory management, and supplier relationship development
  • Upgrading, installing, and configuring application software and computer hardware
  • APC uninterruptible power supply (UPS) implementation, maintenance, and troubleshoot
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Enhanced system security with regular patch updates and vulnerability assessments.
  • Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
  • Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
  • Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
  • Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
  • Attended meetings to deliver status reports to key leadership.
  • Improved system performance by implementing server upgrades and hardware replacements.
  • Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
  • Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
  • Diagnosed and resolved hardware and software issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Installed and configured network printers and other peripheral devices.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Performed software installations and upgrades to UNIX or Windows operating systems.

Audio Visual & Video Conferencing Technician

Accenture Federal Services
05.2011 - 07.2019
  • Ensured all meetings are setup properly and conference room equipment is optimally functioning.
  • Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
  • Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
  • Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
  • Optimized projector displays by accurately calibrating projectors for various screen sizes and resolutions to meet client specifications.
  • Demonstrated flexibility in adapting to last-minute changes in event schedules or technical requirements while maintaining a professional demeanor throughout challenging situations.
  • Assisted in the creation of visually compelling presentations by consulting with clients on their content and design preferences for projected materials.
  • Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
  • Installs, tests, calibrate and commissions equipment and devices as required producing fully functional systems such as video displays, display systems, monitors, screens, cameras, switchers, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices.
  • Establishes audiovisual and videoconferencing equipment by programming features, establishing interfaces and integrations, following industry standards, activating remote access tools.
  • Verified service by testing and re-programming circuits, equipment, and alarms by identifying and correcting problems; conferring with Information Technology Staff and Leadership; maintaining system by troubleshooting and repairing outages and system failures; testing system back-up procedures; and updating documentation.
  • Established and maintained strong customer rapport by listening and resolving concerns and answering questions, ensuring that all services provided meet the customer's needs and that meetings and events are flawless.
  • Assists with the contract for purchasing new equipment for conference rooms; provides day-to-day troubleshooting technology; and addressing day-to-day operational problems as they surface.
  • Play an instrumental role in building renovations; developing and implementing the building renovation ticketing system to remedy issues.
  • Provided guidance in areas of the building renovation by completing punch list walk thru using Microsoft Visio; managing the moving contract daily schedule and meeting with vendors regarding completion of work; removal and replacement of LCD Monitors and Smart boards throughout the facility; and providing weekly reporting of the Employee Telework Process during the facility renovation.
  • Installs PC hardware, printers, monitors, scanners, computer peripherals, mobile devices (iOS, Android)

Facilities Analysis

Accenture Federal Services
08.2011 - 05.2015
  • Communicated with general managers and facility teams regarding upcoming repairs and multiple projects.
  • Coordinated smooth transitions during office relocations by planning logistics and overseeing move process from start to finish.
  • Served as point of contact for internal and external customers seeking support and information.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement, by initiating appropriate actions.
  • Enforced compliance with applicable health, safety, and environmental regulations to reduce risks.

Education

High School Diploma -

Prince George's Community College
Upper Marlboro, MD
06.1999

High School Diploma -

Strayer University
Camp Springs, MD
06.1999

Skills

  • Microsoft Office Suite
  • Hardware troubleshooting
  • Data Security
  • Performance Analysis
  • Server Management
  • Patch management
  • Threat Assessment
  • Technical Support
  • System monitoring
  • System Upgrades
  • Network protocols
  • Help Desk Software
  • Virtualization Technologies/ System Designs
  • JIRA
  • Active Directory
  • Enterprise technology
  • Program installations
  • IT procedure development
  • Technical support
  • Server management
  • Network performance monitoring
  • User access management
  • Systems deployment
  • Active directory
  • Network administration
  • Virtualization technologies
  • PC diagnostics
  • Help desk software
  • Storage management
  • Windows 95/98/2000/XP/XP pro/nt
  • Server and system administration
  • Software installation
  • Troubleshooting and maintenance
  • Troubleshooting and diagnosis
  • Support request management

Timeline

Systems Administrator Specialist

Accenture Federal Services
07.2019 - 03.2025

Facilities Analysis

Accenture Federal Services
08.2011 - 05.2015

Audio Visual & Video Conferencing Technician

Accenture Federal Services
05.2011 - 07.2019

High School Diploma -

Prince George's Community College

High School Diploma -

Strayer University

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