Victor Rubio
Phoenix,AZ
Summary
Dynamic Recreation Attendant at Crescent Hotels & Resorts with a strong focus on customer service and safety compliance. Proven ability to enhance guest satisfaction through effective problem-solving and leadership. Skilled in equipment maintenance and activity planning, fostering community engagement and ensuring a safe, enjoyable environment for all patrons.
Overview
2023
2023
years of professional experience
Work History
Recreation Attendant
Crescent Hotels & Resorts
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using Software and Software.
- Actively participated in ongoing professional development opportunities to enhance knowledge of industry trends.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Inspected equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Led group activities such as games, crafts, or fitness classes, fostering an enjoyable atmosphere for participants.
- Managed inventory of supplies and equipment, maintaining optimal levels for seamless operation of programs and events.
- Cultivated relationships with local organizations, enhancing community involvement in recreation offerings.
- Monitored pool areas for safety compliance, preventing accidents through diligent observation and enforcement of rules.
- Rented out, sold and issued sporting equipment and supplies such as golf balls, swimming suits and beach chairs.
- Trained new staff members on policies, procedures, and best practices to uphold consistent service standards across the team.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Conducted regular facility walkthroughs, identifying potential hazards or maintenance needs for prompt resolution.
Landscaper
Maricela Maldonado
02.2022 - 01.2023
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Customer Sales Representative
Aerotek
07.2021 - 01.2022
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Elevated customer satisfaction by efficiently resolving issues with professionalism.
- Supported customers over the phone with their questions and order placements.
Education
High School Diploma -
Online Learning Academy
Glendale, AZ05.2020
Skills
- Patience and empathy
- Team player attitude
- Leadership qualities
- Safety awareness
- Cash handling
- Activity planning
- Equipment maintenance
- Facility maintenance
- Activity scheduling
- Strong work ethic
- Age verification
- Security monitoring
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer service expertise
- Physical strength
- Relationship building
- Safety compliance
- Safety procedures
- Microsoft Excel
- Team building
- Flexible schedule
Timeline
Landscaper
Maricela Maldonado
02.2022 - 01.2023
Customer Sales Representative
Aerotek
07.2021 - 01.2022
Recreation Attendant
Crescent Hotels & Resorts
High School Diploma -
Online Learning Academy
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