Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Victor Saban

Senior Software Quality Assurance Analyst
West Covina,USA

Summary

Senior Software Quality Assurance Analyst with 13+ years of experience in improving software reliability through advanced testing and quality assurance strategies. Proficient in Agile methodologies and various testing techniques, leading to significant enhancements in product quality. Demonstrated success in collaborating with cross-functional teams to establish effective testing protocols, achieving lower error rates and higher user satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Software Quality Analyst

Truckstop.com
New Plymouth, ID
04.2020 - 08.2025
  • Supervised, trained, and guided 20 junior testers, resulting in 50% increase in proficiency.
  • Develop SQA processes that enhance software reliability and efficiency.
  • Manage numerous critical and complex projects
  • Lead, create, and maintain SQA documentation (SOP) of testing processes, test cases, results, and software quality metrics.
  • Implemented testing protocols, reducing defect rates by 10% within the next three months.
  • Collaborate with cross-functional teams (Project Management, Implementation, Engineering, and Product teams) to ensure quality standards.
  • Evaluate test outcomes for enhanced software functionality
  • Facilitate measurable advancements in product quality.
  • Created detailed QA estimation testing guide for Project Management and Implementation team.
  • Provide lead guidance and mentorship to the SQA team, fostering a culture of quality and continuous learning within the team.
  • Responsible for coordinating QA team meetings (including QA refinement for proposing QA estimated hours for testing) to discuss and review risks and issues for project deliveries.
  • Demonstrate proficiency in SaaS architecture, user interface design, and microservices testing
  • Proficiency in data consistency (backend testing).
  • Familiarity with Visual Studio and programming languages (C++, SQL (DB), .NET, Java, JavaScript, JSON).
  • Familiarity with markup languages (HTML/CSS, XML, CCML, FTP/SFTP).
  • Utilized API testing tools such as Postman to validate functionality
  • Adept at mobile testing techniques.
  • Competence in implementing CI/CD pipeline systems/feature branches

Quality Assurance Analyst

Experis (FabFitFun)
Los Angeles, CA
01.2019 - 01.2020
  • Test Warehouse Management Software (WMS) HighJump to ensure system reliability and functionality works as expected.
  • Create and maintain SQA Documentation (SOP) of testing processes.
  • Create and implement WMS workflow (LucidChart) categories that have no scenarios made.
  • Create, maintain, and validate test cases using internal tools Ticket Tracker/TestLodge.
  • Partnered with Engineering and Product teams (PODs) to transform requirements into actionable test plans, strengthening alignment between development goals and quality assurance processes.
  • Implemented comprehensive High-Level (design, plan), End-to-End (E2E), smoke, and regression testing (regression suite) protocols for WMS software modules (including RF scan gun), ensuring consistent system performance and minimizing production disruptions.
  • Enhanced test case documentation and coverage metrics, leading to more thorough quality assurance processes and reduced regression issues.
  • Streamline bug tracking using Jira, improving product quality and customer satisfaction.
  • Daily reporting status to upper management of completion for project/stories, test cases created, test cycles run, and number of bugs.
  • Participate in product design planning as well as daily stand-up meetings.
  • Effective to manage projects under tight deadlines and outstanding time management, prioritization and independence as well as keen attention to detail.

Quality Assurance Tester

Vertafore, Inc.
Woodland Hills, CA
01.2012 - 11.2017
  • Partnered with cross-functional teams of 20+ professionals to develop and refine testing strategies, strengthening SDLC implementation and product reliability.
  • Conducted detailed analysis of business requirements specifications for insurance rating platforms.
  • Test the quality of comparative rating software designed for Auto and Property Insurance (P&C) agents to determine the optimal Insurance Plans for their clients.
  • Executed comprehensive testing protocols across Desktop and Web rating Insurance platforms, ensuring 100% quality standards’ compliance before product deployment.
  • Implemented diverse testing methodologies including Functional, Non-Functional, Black box, White box, Grey box, UAT, and regression testing, enhancing overall product stability and user experience.
  • Maintained detailed documentation of system and bug tracking tool Jira/Atlassian, and internal tools to improve product quality.
  • Collaborated with cross-functional teams to refine testing strategies, enhancing project outcomes.
  • Recognized for analytical skills and problem-solving, contributing to team success.

Education

Associate of Arts - Computer Science

Institute of Computer Technology
Los Angeles, CA

Skills

  • Quality assurance and process improvement
  • Workflow refinement
  • Client collaboration
    Requirement gathering
    Stakeholder consultation
  • QA compliance standards
  • Technical writing expertise
  • Test planning and test strategy expertise
  • Testing strategy and design
  • Test coverage and data analysis skills
  • Software Development Life Cycle (SDLC)
  • Scrum methodology
  • Kanban methodology
  • Waterfall methodology
  • Risk-based testing
  • Functional testing
  • Non-functional testing
  • Black Box Testing
  • White Box Testing
  • Grey box testing
  • Exploratory testing
  • Regression testing
  • User acceptance testing (UAT)
  • Sanity testing
  • Smoke testing
  • API testing
  • End-to-end testing execution
  • Test automation
  • Quality assurance metrics
  • Objectives and Key Results (OKRs)
  • CI/CD pipelines
  • Azure DevOps tools
  • GitLab
  • AWS cloud platform
  • Zephyr test case management
  • JIRA defect tracking
  • Confluence documentation
  • Project management using Asana
  • SQA documentation process
  • Detail-oriented
  • Issue resolution
  • Critical thinking
  • Problem-solving skills
  • Team leadership

Certification

ISTQB - (Foundation Level Certificate), in progress

Affiliations

  • Spending quality time with my daughter
  • Love outdoors and enjoying nature
  • Train and play soccer
  • Passion for music and collect vinyl (records)
  • Video gaming when time permits

Accomplishments

  • Successfully led projects to completion, delivered projects ahead of schedule, managed teams effectively.
  • Developed and implemented new procedures that improved productivity, identified and resolved problems leading to positive outcomes.
  • Mentored team members, provided training, or took on leadership roles in projects or initiatives.
  • Received awards for performance, received positive feedback from supervisors and managers, were promoted to new roles

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Sr. Software Quality Analyst

Truckstop.com
04.2020 - 08.2025

Quality Assurance Analyst

Experis (FabFitFun)
01.2019 - 01.2020

Quality Assurance Tester

Vertafore, Inc.
01.2012 - 11.2017

Associate of Arts - Computer Science

Institute of Computer Technology

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