Victor Sanabia

• Assist customers with questions, escalations and maintain customersatisfaction for over 100 premier clients.
• Enhance customer satisfaction by proactively addressing concerns andproviding tailored solutions for our premier level clients.
• Analyze customer data to identify trends and develop strategies toimprove customer success metrics.
• Collaborate with internal teams to provide prompt support and addressclient needs efficiently.
• Coach team members and monitor service delivery performance toensure client satisfaction.

• Managed a project budget of $1.5 million, and achieved a yearly growth of 153% year over year.
• Oversaw and analyzed our first GCP project of $3 million, accounting for savings and obtaining our annual goal.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Met with clients, delivering presentations, educating on company products and service features with offerings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction for our cloud clients.

• Exceeded sales targets consistently by identifying new business opportunities and won the Q3 MVP award.
• Boosted client satisfaction and retention by developing and maintaining strong relationships through effective communication and won Q4 MVP award.
• Qualified leads, built relationships and executed sales strategies as a team lead to deliver as a mentor to mentees.
• Delivered goals, objectives and sales strategies as a mentor to underperforming advisors to get them to goal.
• Attended graduation networking events to build relationships and identify new sales opportunities.

Enhanced sales performance in the Tri-State area with the preferred enterprise clients and helped grow business to 104% year over year growth.
Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
Demonstrated excellent presentation skills when pitching products during client meetings and video conferences to my preferred enterprise clients.
Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
Provided detailed sales forecasts and utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous quarterly growth.