Victor Sanchez
Heredia,CR
Summary
Professional with passion for performing support duties and processes, work within company's needs, and provide administrative support and handling confidential and sensitive information. Assuring to provide the best knowledge by learning, analyzing and researching policies through the company's systems and new tools.
Overview
15
15
years of professional experience
Work History
HR Assistant
Amazon
06.2021 - Current
- Handle procedures related to benefits, attendance, leave of absences, accommodations, payroll, self-service assistance, and verification processes through phone, chats, tickets, among others.
- Assist in addressing employees (Canada, LATAM and USA) inquiries and concerns by guiding them through the policies of the company, transferring each contact to the correct department when needed, or search for assistance among other departments in order to find a solution for each employee's inquiry, and on each interaction a very clear notation must be provided.
- Ensure compliance by researching company policies and analyzing from various systems to solve the problems.
- Contribute to approach a great positive work environment by helping colleagues and employees with a knowledgeable attitude.
Customer Service Representative
Convergys
02.2009 - 11.2020
- Assisted to customer concerns through phone, chats, tickets and email.
- Guided through troubleshooting processes to ensure their equipment and services worked properly.
- Maintained a professional and save environment when sharing information regarding their bank/credit/debit account information, personal details and sensitive information.
- Applied my critical knowledge to solve complex processes and cases.
Education
Technician in Human Resources
Universidad Politecnica Internacional
01-2024
English For Services
Instituto Nacional De Aprendizaje
04-2010
Skills
- Empathy
- Problem solving
- Communication
- Critical thinking
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
HR Assistant
Amazon
06.2021 - Current
Customer Service Representative
Convergys
02.2009 - 11.2020
Technician in Human Resources
Universidad Politecnica Internacional
English For Services
Instituto Nacional De Aprendizaje
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