Victor Santa Cruz Jr
Honolulu,HI
Summary
Enthusiastic Senior Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Very proficient in using independent decision-making skills and sound judgment to positively impact the work environment and the success of the company. Dedicated to morale-building abilities to enhance employee engagement and boost performance.
Objective: To contribute to the Ritz-Carlton Residences Waikiki Beach team by providing exceptional customer service and ensuring employee satisfaction through the Front Desk Manager position.
Overview
4
4
years of professional experience
Work History
Senior Manager
Warrior Recreation Center
03.2024 - Current
- Created and conducted hiring and promotion procedures.
- Managed projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conducted performance evaluations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Videographer
University of Hawaii at Manoa Football
08.2020 - 11.2024
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Used Catapult to edit footage into correct order
- Assisted with setting up and breaking down equipment before and after shoots.
- Produced videos according to client specifications, including desired length, style and pace.
Cashier
Moena Sweets
02.2021 - 06.2021
- Addressed customer needs and made product recommendations
- Operated cash register for cash, check, and credit card transactions
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Animation
University of Hawaii At Manoa
Honolulu, HI12-2024
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05-2020
Skills
- Market Advertising
- Customer/Employee relations
- Staff development
- Organizational improvement
- Troubleshooting and problem resolution
- Development of policy procedures
- Conflict resolution and de-escalation
Timeline
Senior Manager
Warrior Recreation Center
03.2024 - Current
Cashier
Moena Sweets
02.2021 - 06.2021
Videographer
University of Hawaii at Manoa Football
08.2020 - 11.2024
Bachelor of Arts - Animation
University of Hawaii At Manoa
High School Diploma -
Los Osos High School
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