Victor Santana

- Assists in the daily operation of the recreation facility / program area.

- I serve as the on-site supervisor to volunteers, staff and contracted instructors during an event, program, or day to day during my assigned shifts.

- I assist in the recruitment and hiring process and evaluation of staff annual performance evaluations.

- As the facility volunteer program coordinator/administrator; I interview volunteer candidates. Determine their qualifications for the needs of the facility program, go over the volunteer program application process, assist in submitting their background checks, and their training/onboarding. Once officially vetted in the volunteer program, I track and input their daily volunteer hours through Better Impact. I am responsible administratively for all volunteers in the facility side to include Dinning room/nutrition side and the Library.

- I assist in organizing, leading, and implementing the delivery of the recreation programs, activities, and special events.

- I monitor program activities and assists participants and volunteers in our recreation activities; to include workshops. Explain / clarify principals, techniques, and safety procedures to participants, staff, volunteers through demonstration of proper and safe use of materials and equipment.

- I am responsible for all facility rental requests, creating invoices, communicating with individuals or organizations to insure their rental needs are met. Responsible for upkeep of the facility rental calendar to insure there are no conflicts. Keep all staff informed of all upcoming rentals and required set-ups.

- Responsible for monitoring the condition and use of a recreation facility and program space and equipment; enforce rules and regulations of the recreation facility/facilities and program space to ensure the safety of the patrons, volunteers and staff.

- Responsible for conducting / completing all monthly facility inspections and/or assigned program area(s). Responsible for submitting all monthly facility inspection reports to the supervisor.

- Conduct monthly fire extinguisher(s) inspection and report any discrepancies to the supervisor.

- Responsible for submitting work orders as needed through comcate and report to supervisor.

- Assist with basic custodial duties to insure work location is kept in a clean and orderly condition

- Responsible for answering patron questions of concerns, report all concerns/complaints to the supervisor as well as any resolution made or needed. This includes Fire, Safety, security and maintenance issues.

- As a certified First Aid, CPR and AED staff; administer first aid accordance with the prescribed procedures, notify emergency medical personnel when necessary and submit incident/accident report to supervisor..

- Conduct general office duties such as on-site cash handling; scheduling reservations; answering telephones; greeting, admitting, and assisting patrons to provide outstanding customer service.

- Use computers / various software to enter and update information into a database to register and enroll program participants.

- I Prepare /complete all required reports as prescribed by supervisor, department manager, City policy, local, or state laws and regulations. Insure proper and timely communication as appropriate to patrons.

- Responsible for overseeing Recreation Assistants, Senior Recreation Assistants and Volunteers

- Conduct daily cash reconciliation reports and prepare all paperwork/funds for deposits.

- Insure the safety and health of all participants, Volunteers and Staff.

- Register patrons for use of the facility and/or individual workshops, classes and special events.

- Provide outstanding customer service and mentor other staff.

- Responsible for resolving participant and volunteer issues/concerns.

- Responsible for providing resources for the seniors

- Collaborate with other agencies in order to meet the needs of the community, (Such as working with Police (Community Relation section), Fire Department, Veteran Affairs, VFW and more.

- Responsible for staff time and attendance and entering data for payroll.

- Insure inventories of equipment and supplies are available and in good working condition.

- Was responsible for overseeing the Nutrition program at the Downtown Recreation, responsible for the nutrition daily reports, created a graph chart to show the growth of the program which is still used by others.

- Assisted with planning special events such as Christmas dances (50 participants), A Saturday special breakfast meal service ( 100 participants), A Luau (220 participant) currently a Harvest Festival with over 800 Participants, Currently overseeing the planning, and implementation of the the festival of lights with will last for an entire week and includes a choir, Hot Chocolate, cookie decorating and a special jolly old man (500 participants are anticipated)

- Responsible for creating and submitting the program weekly reports to the supervisor,

- Responsible for conducting and submitting the monthly funding audit report to supervisor

- Responsible for conducting Senior Recreation Assistant, Recreation Assistant and Volunteer Staff evaluations for the supervisor.

- Created a spreadsheet to assign all staff duties showing a primary and alternate to allow all staff to learn the various aspects of the program. This will also assist in the mentorship program.

- Work with marketing by submitting online marketing request for facility programs.

- Responsible for insuring the program PowerPoint slide presentation are up-to-date.

- Have over 40 years Recreation experience to include as Director of several facilities in the area of Sports and Recreation. Responsible for all quarterly and Annual budgeting and Have also been a Director overseeing a pre-school program that was nationally accredited.

- Responsible for front desk income funds, daily reconciliation closeout documentation, refunds and balancing cash draw.

- Responsible for insuring all cash and credit card collections are reconciled.

- Worked with Allocations section to insure all needed indoor and outdoor facilities are reserved for all sporting events to include tournaments.

- I scheduled all regular season league play as well as tournament games for 95 teams each season.

- I actively looked for process improvements using the lean Sigma Six method..

- Responsible for recruiting and training volunteers and staff.

- Responsible for maintaining all statistics and charts for historical records and process improvements.

- Responsible for preparing and submitting all internal facility request to insure sports league leagues have fields to play on.

- Oversee all volunteers/staff through continuous training, observations and evaluations.

- Prepared all daily funds documentation paperwork for Bank deposits to send to City Accounting clerk.

- Responsible for assisting the Program Coordinator every quarter to update the Henderson

Happenings with new Workshops, Classes, Community Events, etc. Insured all staff and instructors are assigned as well as supervising all evening Sports Events, Classes and Special events. This includes Summer, Fall, Spring and Winter activities/events.

- Insured all programs are fun, safe and within budget.

- Worked Both Youth and Adult sports leagues

- Responsible for volunteer program, I am a current administrator of the Presidents Service Volunteer Award Program.

- Responsible for the implementation and management of on-site cash handling procedures; cash registers and enrolling program participants, including certification of program eligibility; provide customer service and general information. I resolved customer issues/concerns and inquiries within scope of authority in order to provide proper customer service.

- Responsible for the supervision of Sporting events / Leagues at other City Facilities.

- Responsible for scheduling and supervising all Tournament games for all teams.

- Assist the Program Coordinator in conducting Recreation Assistant and Senior Recreation Assistant interviews and recommended individuals for hire.

- I was responsible for reviewing all league rulebooks, updating and recommending changes/updates to the Coordinator.

- Responsible for conducting all training on league rules to Staff and Coaches

- Worked very closely with all Full-time staff to insure the success of the overall program. Review all participant critique forms for program improvements and community needs.

- I coordinated, scheduled, trained, and monitored the work of all part-time SRA and RA staff and volunteers; ensured staff maintained a safe and aesthetically pleasing recreation venues and events while adhering to department and City policies and procedures; Operated City-owned vehicle. (Trained to operate City vehicles)

- Developed, Coordinated, implemented, assisted with scheduling; facilitate recreation activities, sport classes, workshops, sporting events, and special programs; supervise recreation programs, facility and event patrons; monitor activities and enforce rules and safety standards; assist, supervise and coach participants in various recreation programs; promote a positive learning environment and good personal behavior; reports and resolves complaints, requests, safety conditions, security issues and illegal activities.

- Assist Coordinator with evaluation of safe and appropriate recreation programs and provide After Action reports to in order to make sure community needs are being met and/or exceeded. In absence of Coordinator, I act as the main lead and Administrator.

- Planned, organized, supervised and conducted (as assistant to the coordinator) major sporting events such as Basketball, Volleyball, Soccer, Hockey, contests and more.

- Responsible for all Staff Training in officiating various sports leagues.

- Recognize, avoid, report, and resolve unsafe acts, conditions, accidents and injuries, complaints, special requests, safety conditions, security issues and illegal activities within scope of authority. Perform monthly facility inspections and prepare the inspection checklist for submittal to the supervisor.

- Maintain program accounting and administrative records; update and maintain database of activity schedules, classes and special events; coordinated event schedules and reconcile schedule conflicts; maintain paperwork, registration forms and event calendars. Created an electronic data file for easy access, review and sharing among follow leads, Coordinator and Supervisor.

- I promote good relationships with neighborhood and community groups and other agencies through various means of communication while maintaining excellent customer service. I provide outreach functions with schools, parents and general public to promote program sports activities and coordinate utilization of facilities.

- Plan, coordinate, and schedule activities and services for recreation Sports programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities include sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, assist youth enrichment program staff, TR Staff, wellness classes, special adult programs.

- Mentor SRA's and RA's, Assist in training them in Safety, Customer Service, How to plan activities/events as well as Team building activities.

- Worked with the Program Coordinator to brainstorm, plan, implement and evaluate all Sports workshops, Special events and day-to-day facility activities. Provide After Action Reports for process improvements.

- Responsible for reviewing and updating all league rules to insure City Policies, Regulations and safety are followed and are conveyed to all staff and participants.

- Ensured Facilities are prepared/arranged in a manner that meets facility/instructor needs each day and prepared rooms for the following day as well.

- Responsible for conducting facility inspections as requested and submitting inspection reports to the supervisor.

- As a site Supervisor, I insured all staff are assigned to a task and made sure those tasks are completed in a safe and efficient manner providing a quality program for all participants and contracted officials.

- As a trained Customer Service instructor, I assisted in training other staff on customer service.

- Created spreadsheets for process improvement to insure staff are signing off when the safe is secured for the night, requiring two people to double check the safe for security of funds. One signature must be a Lead or higher.

- Responsible for pre and post inventory of all sports equipment and uniforms as well as replacing any unsafe or worn-out equipment and supplies.

- Responsible for inputting time and Attendance in the system for all staff for supervisor approval. Maintained Timecards for all staff, insuring everyone has a timecard at the start of each pay period.

- Maintained accountability for all daily income. Insure all funds are accounted for, and all required paperwork are completed correctly and ready for deposit. Reconcile daily Cash draws and conduct quarterly cash audits for the Supervisor and city cashier.

-Trained in preparing and submitting all facility work orders and tracking the completion of the requested work. Approved to submit work orders through comcate (City program)

- Assis with reviewing and making recommendations for playing rules of each sport and submitting to Supervisor for his review/approval.

- As a Certified National Youth Sports Coaches Association instructor/Administrator, I assist with the training of all Volunteer Coaches in all sports.

-As a certified United States Soccer Referee and State Coach, I trained other staff in officiating of Youth Soccer.

- Planned , organized, coordinated Youth Basketball tournament with over 700 participants and parents. event included special decorations and a color guard team from a Civil Air Patrol unit, photo booth and special recognition certificates.

- Special Events: responsible for scheduling. creating Brackets Prizes and supervising all assigned staff. for Softball 95 Teams. Youth Soccer over 300 participants, Adult Soccer over 70 Participants, Youth Basketball over 300 players, Youth Hockey over 65 players, Adult senior Henderson games over 250 players. Also insure Umpires and Referees were scheduled.

- Have over 40 years Recreation experience to include as Director of several facilities in the area of Sports and Recreation. Have also been a director overseeing a pre-school program that was nationally accredited.

- Responsible for assisting the Program Coordinator every quarter to update the Henderson

Happenings with new Workshops, Classes, Community Events, etc. Work very closely (hands-on) in putting together the Department Brochure. Ensure all staff and instructors are assigned as well as supervising all evening classes and special events. This includes Summer, Fall, Spring and Winter activities/events.

- Designated as a RecTrac (City web program) Champion (trainer for other staff)

- Worked with Instructors to support and promote camps, classes and special events.

- Assisted with the pre-school program events, after school program, assisted with planning and overseeing the Youth Enrichment Battle Born Program and created monthly calendars.

- Reviewed and assisted all staff with understanding and complying with City regulations and policies

- Developed programs/ classes for Youth and Seniors 50 plus

- Responsible for daily front desk cashier duties and ensure all city funds' policies are followed.

- Responsible for quarterly audits of facility petty cash draw and submitting reports to Supervisor.

- Responsible for front desk funds, daily closeout, refunds and balancing cash draw.

- Responsible for ensuring all cash and credits collections are reconciled.

- Responsible for the budgeting process for all special events to insure events stay within budget.

- Responsible for ensuring programs are fun, safe and within budget.

- Prepared an intake and expense spreadsheet per event to present to Coordinator and Supervisor.

- Responsible for pre and post inventory of all sports / events equipment and supplies as well as replacing any unsafe or worn-out equipment and supplies.

- Made contact with several Groups to start a new diversity program which will include demonstrations from a Hispanic Youth Dance group, Hawaiian Dance Group and a Japanese Drum Club, Hispanic Culture Group.

- Created a partnership with the Community Relation section of the Police Department to offer

community programs such as Latchkey, Stranger Danger, Just say no, Preventing/recognizing child abuse, home safety and more.

- Developed monthly/Weekly themed calendars for the Battle Born Program. Which included room rotations and homework study hours.

- Responsible for maintaining Facility Room usage (facility Calendar) on a daily/Weekly and monthly basis.

- Assisted Coordinator in finalizing contracts with instructors.

- Responsible for maintaining and documenting all Time and Attendance for all staff to include the Pre- School Staff.

- Collaborated with Henderson Police to conduct a Latchkey Workshop twice per year for youth 10 and older as well as parents. Also collaborated and added Stranger Danger workshop for the Pre-School program as well as the community.

- Responsible for the volunteer program. I am a current administrator of the Presidents Service Volunteer Award Program.

- Created a Tournament Tuesday activity for a month featuring a variety of sports games, evaluations from parents were outstanding and will now be expanded to every Tuesday for the entire summer. Event garnered the interest of Public Affairs which sent a photographer to take picture and spotlight the program. Had approximately 100 in attendance every Tuesday and brought in new members to the facility that were not facility card holding members before.

- Oversee day-to-day on-site recreation program functions; provide recreational programs, services, special events, excursions and activities for participants, including the special-needs, special-interest nd senior populations.

- Planned, organized and created events, working with the coordinator to meet the needs and desires f the community. Supervised all aspects of the program. Ensuring programs are Fun, safe and properly supervised.

- Responsible for Compiling and reviewing all customer service comment cards and annotated results in a spreadsheet for Supervisor and Coordinator review. Made suggestions on items for

improvement moving forward.

- Responsible for the implementation and management of on-site cash handling procedures; registers and enroll program participants, including certification of program eligibility; provide customer service and general information, and resolves problems and customer service inquiries within scope of authority.

- Responsible for creating all monthly Gym Calendars and submitted through the Supervisor for marketing.

- Assisted the Program Coordinator in conducting Recreation Assistant and Senior Recreation Assistant interviews and recommending individuals for hire.

- Worked very closely with all Full-time staff to insure the success of the overall program. Reviewed all participant critique forms for program improvements and community needs.

- Coordinated, scheduled, trained, and monitored the work of all part-time SRA and RA staff and

volunteers; ensured staff maintained a safe and aesthetically pleasing recreation venue and events while adhering to department and City policies and procedures.

- Trained to operate City vehicles.

- Developed, Coordinated, implemented, assisted with scheduling; facilitate recreation activities, classes, workshops, social events, and special event programs; supervise recreation programs,

facility and event patrons; monitor activities and enforce rules and safety standards; assist, supervise and coach participants in various recreation programs; promote a positive learning environment and good personal behavior; reports and resolves complaints, requests, safety conditions, security issues and illegal activities.

- Assist Coordinator with evaluation of safe and appropriate recreation programs and provided After Action reports to in order to make sure community needs are being met and/or exceeded.

- Worked very close with coordinator to create new programs and classes to include collaborating with outside agencies. Program and classes I have solicited instructors for are Anti-Drug (FBI), Latchkey (Police Dept.), Dance classes such as Hip Hop, Tumbling, Tap, Jazz, etc (Ignite dance Studio), Babysitting class for Teens (Red Cross); arranged a diversity program with a Japanese Drum team and a Hawaiian Culture group. Also worked with an Air Force Cadet group to Demo Flag etiquette and how they do search and Rescue. Currently working on getting a Hispanic culture group to add to the Diversity program.

- Planned, organized, implemented, supervised and conducted (as assistant to the coordinator) major events such as Tots Trick or Treat Carnival (over 500 participants), Back to School community ( over 600 participants), Nerf Wars community event s (200 participants), Movie nights for families and dependents (100 participants), Grinchmas (family event) (175 participants), Tap and Tea (Mother/Daughter) event 60 participants, Sports games (500 participants), Facility reservations,

Community Dance Recitals (275 participants), Carnivals(600 participants) and more.

- Responsible for recognizing, avoiding, reporting, and resolving unsafe event acts, conditions,

accidents and injuries, complaints, special requests, safety conditions, security issues and illegal activities within scope of authority. Performed monthly facility inspections and prepared the inspection checklist for submittal to the Supervisor.

- Maintained program accounting and administrative records; updated and maintained database of activity schedules, classes and special events; coordinated event schedules and reconciled schedule conflicts; maintained paperwork, registration forms and event calendars. Created an electronic data file for easy access, review and sharing among follow leads, Coordinator and Supervisor.

- Promoted good relationships with neighborhood and community groups and other agencies through various means of communication while maintaining excellent customer service. Provided outreach functions with schools, parents and general public to promote program activities and coordinate utilization of facilities (Met with school's principal, assistant principal and counselor)

- Planned, coordinated, and scheduled activities and services for recreation programs and special events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; recreation activities included sports and aquatics programs, athletic contests, sporting and outdoor recreation events, games, classes, assist youth enrichment program staff, TR Staff, wellness classes, special adult programs, and pre-school and after-school programs and events.

- Mentored Senior Recreation Assistants and Recreation Assistants, assisted in training them in Safety, customer Service, how to plan activities/events as well as Team building activities.

- Worked with the Program Coordinator to brainstorm, plan, implement and evaluate all workshops, Special events and day- to-day facility activities. Provided After Action Reports for process improvements.

- Ensured Facility was prepared/arranged in a manner that meets facility/instructor needs each day and prepared rooms for the following day as well.

- Responsible for conducting monthly facility inspections and submitting inspection report to supervisor.

- As a trained Customer Service instructor, I assist in training other staff on customer service.

- Created spreadsheets for process improvement to ensure staff are signing off when the safe is secured for the night, requiring two people to double check the safe for security of funds. One signature must be a Lead or higher.

- Created a new Safety Board for Staff.

- Responsible for inputting time and Attendance in the system for all staff for supervisor approval. Maintain Timecards for all staff, insuring everyone has a timecard at the start of each pay period.

- Maintain accountability for all daily income. Insure all funds are accounted for, and all required

paperwork are completed correctly and ready for deposit. Reconcile daily Cash draws and conduct quarterly cash audits for the Supervisor and city cashier.

- Responsible for preparing and submitting all facility work orders and tracking the completion of the requested work orders.

- Assisted coordinator with planning and implementing the new Battle Born Kids program at Valley View. This included planning for class rotations, Weekly Theme activities, setting up classrooms, supervising staff, scheduling Distance Learning time. Assist with all daily paperwork for the program and insuring all electronic notebooks are in working order daily for use by the participants. Also created and implemented the monthly Safekey/Battle Born calendars. Visited other centers to evaluate and train on the Battle Born program.

- Assisted with the pre-school program in a variety of areas to include safety inspections, work orders, enrolling participants through RecTrac, ensuring room/equipment are in good condition and ready for their use each day.

- assigned as only one of two Facility Rec Trac system champions responsible for training other staff on how to use and understand the Department management system.

(Accounts Receivable, Supervisor) having technical authority on matters relating to health care collection activities for the OPECC section. Duties of this position are, but not limited to:

- Responsible for implementing and managing all aspects of 3rd party collections to ensure maximum benefit payments are received for all prescription claims.

- As a certified Black Belt employee, I am an instructor in teaching Yellow and Green Belt level which deals with teaching VA employees how to gather information, analyze, evaluate and come up with ways to improve process.

- Have completed analytical course in all levels of Six Sigma, White belt, Yellow belt, Green belt and the Black belt course. I have been involved as a team member, Subject Matter Expert, Team Lead and Facilitator on several projects.

- Responsible for determining all preferred methods of data collection / gathering and resolving problems and/or recommending solutions related to areas of my responsibilities.

- Responsible for identifying problems and recommending actions to correct as well as tracking any and all changes to maintain 100% accuracy rate.

- Provided managerial/supervisory guidance / direction of the full range of healthcare revenue processes and policies.

- Responsible for preparing as well as presenting complex financial data/reports to senior managers, executives staff other departments and assist in working with questions from veterans.

Responsible for meeting Department Yearly, Quarterly and Monthly financial goals and responding to financial audits and to executives via spreadsheets, PowerPoints and statistical analysis reports. Use of a variety of financial systems to include web based internal programs.

- Performed Budget formulations and preparing analysis Quarterly and annually (Budget estimates) Have a vast knowledge of both DOD and VA organizational concepts. Use those organizations on a daily basis in order to provide our active duty and Veterans with the very best service.

- Responsible for performing a variety / wide range of analytical studies and projects related to internal controls of the department and recommending / implementing improvement.

- Responsible for coordinating day-to-day revenue functions in support of collections, registration entries, scheduling , insurance verification, working with Utilization Review section and financial reporting to upper management.

- Responsible for working with other departs such as Billing, Accounting, and advise other staff and leadership on any and all determinations made.

- Responsible for over 150,000 in income collections on a daily basis.

- Responsible for researching. Compiling, analyzing data for obligations income and expenses

- Responsible for reviewing all historical data in order to match / recommend funding request and determine trends.

- Responsible for use and rate of expenditures of all budgeted funding. Dialogue with management.

- Provided managerial guidance, direction/supervision on a full range of actions/activities involved in collecting and processing OPECC revenue.

- Perform budget executions and administration, involving the continued monitoring of all obligations

and compare with actual expenditures of the budget. Monitor use of rate of expenditures of the budget through continued review of all documents/spreadsheets of accounting.

- Responsible for all research and identify/analyze trends of all funds/budget. Prepare proposals for changes in Budget. Make recommendations in budget as needed.

- Responsible for continuous review / analyzing of all completed work for accuracy and timeliness.

- Plan, coordinate, and conduct analysis of all work to include process and procedures to insure all standards, Laws, Policies and regulations are maintained.

- Provide management with information/data concerning the use of funds and insure all regulations and policies are followed. Make recommendation for any transfer of funds.

- Responsible for verifying, entering and/or adjusting data related to budget through spreadsheets, PowerPoint, and other documents.

- Monitor end of year close-outs to verify use of funds.

- Serve as advisor to management on all aspects of funding/budget. Resolve and interpret funded information. Negotiate funding as needed.

- Conduct Training as needed in relation to funds. Including computer programs/software to include income and expenses.

- Responsible for maintaining the integrity of the protection of all electronic and paper files to maintain the highest levels of privacy information. Conduct walk-through audits of all staff to insure compliance. - Provide ongoing staff training.

- Responsible for ensuring all collection activities are conducted in compliance with established laws, rules, regulations and policies.

- Through daily analysis, develop changes to plans, processes, procedures and methodology.

- Recommend changes to higher level through charts, written documentation or formal presentation.

- Have developed spreadsheets to track processes and process.

- Responsible for maintaining compliance and monitoring revenue intake functions of the healthcare agency.

- Responsible for Supervising / implementing all work schedules to ensure proper staffing at all times to insure established priorities and deadlines are met on a daily basis.

- Responsible for developing, implementing and evaluating management procedures to enhance provider productivity.

- Resolved discrepancies between billings and collections and advises staff and management of determinations made.

- Responsible for serving as a resource to other staff and management for information on rules, regulations and procedures.

- Responsible for maintaining compliance and monitoring revenue intake functions of the healthcare agency for 23 sites.

- Responsible for the coordination with several departments on day-to-day revenue functions for the

support of health care operations such as: collections, registration, admissions, scheduling, insurance verification, pre-registration, work with utilization review Nurses and financial reporting for each activity.

- Responsible for coordinating daily revenue function in support of health care operations such as: collections, coordinating registration with facilities, scheduling, insurance verification, pre-registration information, working with utilization review and financial reporting.

- Perform a wide variety of analytical reviews/studies and projects related to internal controls improvement and compliance.

- Responsible for reviewing all completed work.

- Responsible for monitoring / reviewing claims data to identify patterns and/or trends. Develop strategies for improvement.

- Responsible for working with FRM's and FRT's to quickly analyze and find solutions to any issues on veteran accounts.

- Responsible for Developing and implementing information systems to analyze payments and billing activities, to ensure payments are consistent to minimize outstanding revenues.

- Responsible for establishing performance work standards as well as conducting periodic reviews of staff abilities and knowledge.

- Responsible for planning work to be accomplished by all subordinate staff by establishing short and long-term priorities and deadlines.

- Responsible for planning, coordinating, and conducting analysis of overall department data.

- Responsible for Determining all preferred methods of data gathering and resolving problems related to areas of responsibilities. Make recommendations to superiors on best methods.

- Responsible for ensuring priority metrics are continuously met.

- Responsible for monitoring and consistently reviewing claims with Accounts Managements, Pharmacy, Billing, Vet Services and Utilization Review Nurses to identify patterns or trends and develop strategies improving the processes.

- Conduct staff meetings and training sessions with staff. Provide advice and counseling to staff related to their job performance as well as administrative requirements/needs.

- Responsible for providing supervisory/managerial guidance and direction of the full and complete range of activities in healthcare revenue process to maximize revenue.

- Responsible for overseeing the work flow for Payer Analysis and Follow-up staff as well as refunders.

- Responsible for all planning, arranging, and advising on all work efforts to obtain complete information needed to insure accuracy and quality of all accounts worked by staff.

- Responsible for identifying potential problems and recommending corrective actions.

- Responsible for tracking changes to insure we maintain accuracy as well as accountability.

- Responsible for Providing customers with consistent, accurate and timely account reviews and insuring accuracy and well as insuring all policies, guidelines and directives are followed.

- Responsible for insuring all electronic and paper files are protected in accordance with the privacy act and HIPPA.

- Trainer for Sigma Six process improvements, Customer Service, Data processing, Records retention,

Quality Control, Building and good team.

This position is located at West Consolidated Patient Account Center (CPAC) in Las Vegas, NV. Serve as Coordinator and Supervisor of the Insurance verification for both Medical and Pharmacy Claims. Duties Supervisory Program Specialist, Insurance Verification, include but are not limited to:

- Responsible for all filings and collections of accounts with approximately 200,000 per day

- Work with Account Management Supervisors and Techs to ensure all collection activities are conducted in compliance with all established laws, Rules, Policies and Regulations.

- Responsible for coordinating day-to-day revenue functions in support of collections, registration entries, scheduling , insurance verification, working with Utilization Review section and financial reporting to upper management. Provide managerial/supervisory guidance / direction of a full range of healthcare revenue processes and policies.

- Responsible for working with FRM's and FRT's to quickly analyze and find solutions to any issues on veteran accounts.

- Responsible for meeting Department Yearly, Quarterly and Monthly financial goals and responding to financial audits and to executives via spreadsheets, PowerPoints and statistical analysis reports.

- Plans work to be accomplished by subordinate staff and establish priorities and deadlines.

- Use of a variety of financial systems to include web based internal programs.

- Have a vast knowledge of both DOD and VA organizational concepts. Use those organizations on a daily basis in order to provide our active duty and Veterans with the very best service.

- Responsible for working with other departs such as Billing, Accounting, and advise other staff and leadership on any and all determinations made.

- Responsible for identifying problems and recommending actions to correct as well as tracking any and all changes to maintain 100% accuracy rate.

- As a certified Black Belt employee, I am an instructor in teaching Yellow and Green Belt level which deals with teaching VA employees how to gather information, analyze, evaluate and come up with ways to improve process.

- Responsible for maintaining compliance and monitoring revenue intake functions of the healthcare agency of 23 sites within the region.

- Responsible for serving as a resource to other staff and management for information on rules, regulations and procedures.

- Responsible for performing a variety / wide range of analytical studies and projects related to internal controls of the department and recommending / implementing improvement.

- Prepare as well as present complex financial data/reports to senior managers, executives, staff other departments and assist in working with questions from veterans.

- Responsible for continuous review / analyzing of all completed work for accuracy and timeliness. Plan, coordinate, and conduct analysis of all work to include process and procedures to insure all standards, Laws, Policies and regulations are maintained.

- Responsible for maintaining the integrity of the protection of all electronic and paper files to maintain the highest levels of privacy information. Conduct walk-through audits of all staff to insure compliance. Provide ongoing staff training.

- Resolves discrepancies between billings and collections and advises staff and management of determinations made.

- Responsible for maintaining compliance and monitoring revenue intake functions of the healthcare agency for 23 sites.

- Through daily analysis, develop changes to plans, processes, procedures and methodology. Recommend changes to higher level through charts, written documentation or formal presentation. Have developed spreadsheets to track processes and process.

-Providing direct assistance to ensure that agency collection goals are achieved through managerial guidance and direction on full range of activities involved in collecting revenue.

- Establish guidelines and performance expectations for the department.

- Responsible for Supervising / implementing all work schedules to ensure proper staffing at all times to insure priorities and deadlines are met on a daily basis.

- Conduct staff meetings and training sessions with staff. Provide advice and counseling to staff related to their job performance as well as administrative requirements/needs.

- Responsible for providing supervisory/managerial guidance and direction of the full and complete range of activities in healthcare revenue process to maximize revenue.

- Responsible for communicating / coordinating daily with Utilization Review Nurses, Collections staff, billing specialist, customer service staff and pre-registration staff in a variety of ways to confirm insurance data for accuracy.

- Responsible for all planning, arranging, and advising on all work efforts to obtain complete information needed to insure accuracy and quality of all accounts worked by staff.

- Responsible for identifying potential problems and recommending corrective actions.

- Responsible for tracking changes to insure we maintain accuracy as well as accountability.

- Assist with pharmacy claims to ensure claims accuracy of insurance information to ensure timely processing.

- Responsible for the coordination with several departments on day-to-day revenue functions for the support of health care operations such as: collections, registration, admissions, insurance verification, pre-registration, work with utilization review Nurses and financial reporting for each activity.

- Responsible for Determining all preferred methods of data gathering and resolving problems related to areas of responsibilities. Make recommendations to superiors on best methods.

- Have developed and/or assisted in establishing standard operating procedures to ensure and effective and efficient processing program.

- Responsible for the coordination with several departments on day-to-day revenue functions for the support of health care operations such as: collections, registration, admissions, scheduling, insurance verification, pre-registration, work with utilization review Nurses and financial reporting for each activity.

- Implement / Manage all aspects of 3rd party and 1st party insurances to maximize collections / benefit payments are received in accordance with all contracts.

- Responsible for insuring all electronic and paper files are protected in accordance with the privacy act and HIPPA.

- Responsible for Providing customers with consistent, accurate and timely account reviews and insuring accuracy and well as insuring all policies, guidelines and directives are followed.

- Prepare various reports to track and ensure continuous compliance. pharmacy and medical program.

-Work to ensure insurance claims are properly processed for reimbursements thru Medical and Pharmacy claims.

-Develop standard operating procedures to establish an effective and efficient verification process of all medical and pharmacy claims management program. Monitor / Analyze the integrity of all insurance files / Database.

-Serve as a subject matter expert on issues related to Medical and Pharmacy claims to insure proper and timely filing / billing of claims, to include paper and electronic payments / claims.

- Responsible for Collecting, compiling and researching data tracking and program information for the medical and pharmacy insurance program.

- Work with/support Account Management Supervisors and Techs in Developing and implementing information systems to analyze payments and billing activities, to ensure payments are consistent and to minimize outstanding revenues.

- Responsible for planning all work to be accomplished by subordinate staff by establishing short and long-term priorities and deadlines. Conduct Audits of accounts worked for quality. To include prioritizing and insuring deadlines are met.

- Establish performance work standards and conducts periodic reviews of staff abilities and knowledge through Quality Reviews and full account audits.

- Monitor and consistently reviews claims with Accounts Managements, Pharmacy, Billing, Vet Services and Utilization Review Nurses to identify patterns or trends and develop strategies for process improvements.

- Develop processes to support the implementation of the facility work plan for healthcare revenue and collections activities.

- Develop, implement and evaluate management procedures to enhance provider productivity.

- Conduct analysis and develop reports or presentations.

- Manage special training initiatives as needed or required and make recommendations to Department Manager.

- Administer operating programs and activities related to processing of 3rd party medical and pharmacy claims.

- Understanding the inter-relationship between claims processing, collections, account receivables, patient access, compliance, co-pays, insurance verification and the general revenue programs of the CPACs.

- Supervise and lead employees by establishing guidelines and performance expectations. Audit employee accounts worked to insure accuracy and determine what training needs may be needed for the department or an individual.

-Establish and adjust short and long term priorities and deadlines to meet mission goals.

- Maintains records of employee development and training as it directly relates to insurance claims to assist billing, accounts receivable and Pharmacy requirements.

- Assure timely accomplishment of work, monitor status and make analytical determinations to maintain priorities and goals

- Assist other departments in resolving Pharmacy and Medical billing issues.

- Develop/work with various tracking tools for various spreadsheets to trends as well as productivity levels.

- Perform administrative and human resource management functions that are relative to the under my supervision.

- Perform audits on patient accounts to ensure accuracy for billing and timely claim submissions.

- Provide guidance and advise to revenue collecting activities.

- Serve as Subject matter expert for pharmacy and medical insurance claims/verification.

- Work closely with Billing, Pharmacy and Accounts Management Departments in resolving billing/Claim issues to insure proper billing of claims is sent to insurance companies. Review health insurance policies to identify and comply with veteran's insurance plan.

- Work with Billing, Pharmacy, Accounts Management, Utilization Review Nurses, Collections Staff, Customer Service reps and other supervisors on matters dealing with claims and assist with claims after reviewing and calling insurance companies to gather needed information in order to send billing claims accurately and in a timely manner. Insuring claims are submitted for payment.

- Responsible for understanding the inter-relationship between accounts receivable, healthcare billing, health information management, compliance, insurance and healthcare financial reporting.

- Communicate with customers in a professional manner with tact, respect and courtesy in order to provide outstanding customer service.

- Establish/maintain effective working relationships throughout the organization, with industry representatives, Veterans and members of the public at all times.

- Maintain records of each employee and their development and training.

- Implement processes/procedures for contacts to insurance companies insure benefits applicable to policy holder/veteran.

- Evaluate insurance information to determine the necessity of merging/deleting/or adding old and new insurance plans/companies to stay current in files and databases.

- Required to use variety of technical manuals, instructions, medical center policies, directives, public laws, legal guides and established procedures to accomplish/meet the goals of the program.

- Provide customers with consistent healthcare information according to established policies and procedures in order to help resolve issues/concerns.

-Department Trainer for all Staff

- Implement and manage all aspects of 3rd party collections to ensure maximum benefit payments are received.

- Review all accounts for accuracy and timely filing of all claims.

- Reconcile accounts that have not been paid by insurance company, call companies to resolve claim issues.

- Make payment adjustments according to contract agreements.

- Responsible for meeting Department Yearly, Quarterly and Monthly financial goals and responding to financial audits and to executives via spreadsheets, PowerPoints and statistical analysis reports. Use of a variety of financial systems to include web based internal programs.

- Have a vast knowledge of both DOD (1985 – 2011) and VA organizational concepts. Use those organizations on a daily basis in order to provide our active duty and Veterans with the very best service.

- Resolve discrepancies between billing and collections and advises/updates management of any determinations made.

- File appeals on claims that are in question.

- Submit medical records, and letters to insurance companies as required.

-Submit claims to regional counsel as needed in order to resolve claims not paid.

- Keep database files on accounts and track all incoming and outgoing certified mail dealing with all assigned accounts.

- Developed a spreadsheet to better account for certified mail that may become part of a regional counsel process.

- Review all EOB mail for accuracy and make contact with companies or patients as needed.

- required to work with a variety of online and offline databases and websites.

- monitor claim submissions within my VISN

- responsible for identifying trends, patterns, errors, make analysis and develop actions to produce higher claim results within the VISN (City).

- keep spreadsheets/logs of claims needing attention.

- Established/maintain deadlines on claims follow up.

- Review claims submitted for all required information needed to properly meet payer information needs in order to maximize third party claim payments.

- responsible for keeping up and maintaining data information on accounts worked or to be worked.

- work with all areas of WCPAC departments to resolve any issue that may arise on any patient account.

- while working with accounts outside of assigned VISN, must review past account activity and determine accuracy and completeness of prior activity by other technicians.

- Analyze all accounts / claims to include resubmitting claims they are corrected and determine if appeals need to be submitted.

-After months of successful tour as Follow-up, Was asked if I would take over as Payer Analyst due to the background/experience in Cash Management.

- I have assisted and trained the lead in areas the PA's would not otherwise now unless they have cash management experience and know where to look for information in VistA.

- My understanding in working with pharmacy accounts has also been useful to the lead and fellow co-workers.

-Worked closely with pharmacy to review, resolve and post pharmacy account payments accurately and in a timely manner.

- Created reports and spreadsheets to better track the pharmacy payments and overall workflow of several sites.

- Work with and fully understand First party, Third party, pharmacy and regional accounts/payments and provide reports to the supervisor as needed/requested.

-As payer analyst, duties include understanding the relationship between the processing of claims, collections, account receivables, patient access, compliance with standards, co-pays, insurance verification and an understanding of the CPAC revenue programs and its' mission to veterans.

-Data gathering and presentation, currently as a trained six sigma (black belt level) have studied and was part of a team that analyzed a productivity issue and presented the findings as well as the solution to a panel of supervisors, managers, CFO and West CPAC Director as well as National IT group. The presentation resulted in approval and issued as a best practice to all other CPACs

-Provided subject matter expert advice to the Training Team and the Charter project group.

- Serving as a facilitator (leader) of a project tasked with finding a way to track un-tracked work in two other departments. Project was assigned by the West CPAC CFO.

-Ensure all processes and procedures are followed for contacts with insurance companies.

- Insures insurance companies meet the contracted pay out agreements.

- Verify insurance verification/coverage of patients to determine if patient has a current and up to date insurance coverage.

- Contact insurance companies determined if policy was termed and send information to insurance verification to update/correct patient information in VistA system. Confirm insurance data is accurate and up-to-date.

- Communicate with Utilization Review Nurse to determine if service rendered service connected/billable.

- Communicate with Billing, collections staff to correct, re-bill, resubmit or cancel bills/claims as needed and in accordance with policies, supplements and directives.

- Make contact with departments after researching manuals, instructions directives and if needed providing the legal department with all documentation needed to bring an account to a resolution.

Note: As a former supervisor GS-9 for DOD, I have an extensive amount of training and knowledge in assigning workload, training items, Presentations, Compiling and Analyzing data. Trained in conflict resolution, trained in EEO, Federal Standards, Working with other departments.

Served as an Agent Cashier at the West Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO), Cash Management Department, Las Vegas, NV. Perform work to support the cash processing operations to include pharmacy for patient accounts which involve the receipt, disbursement, examination of medical care, deposit, custody, and other clerical/administrative tasks. Duties include, but are not limited to:

- Responsible for the processing of all Cash/Checks, crediting each account, preparing and submitting all paperwork for bank deposits.

- Processed over $900,000 per week on average.

- Receive and disburse cash ensuring the fulfillment of regulatory requirements associated with depository functions.

- Responsible for meeting Department Yearly, Quarterly and Monthly financial goals and responding to financial audits and to executives via spreadsheets, PowerPoints and statistical analysis reports. Use of a variety of financial systems to include web based internal programs.

- Have a vast knowledge of both DOD and VA organizational concepts. Use those organizations in order to provide our active duty and Veterans with the very best service.

- Processing cash/check/electronic funds transfer functions, including examining collections for negotiability.

- Understanding the various medical categories and benefits of patients to insure proper posting of accounts.

- Processes cash-link deposits and e-payments in a timely manner. Work with accounts management to examine and resolve payment issues.

- Ensure conformance to procedures and instructions contained in the Department of Treasury Manual of Procedures and Instructions for Cashiers and responsible for any loss or shortage of funds.

- Examine and perform quality audits of deposits in order to ensure regulatory issues are met; reconciles cash accountability and review vouchers for completeness, accuracy and propriety before making payments, referring questionable vouchers for audit prior to disbursement.

- Utilizes computer software programs/databases to record transactions. Programs include VISTA, MS Word, Excel, Power point, and others.

Perform Budget formulations and preparing analysis Quarterly and annually (Budget estimates) Responsible for researching. Compiling, analyzing data for obligations income and expenses.

- Responsible for reviewing all historical data in order to match / recommend funding request and determine trends. Responsible for use and rate of expenditures of all budgeted funding. Dialogue with management.

- Perform budget executions and administration, involving the continued monitoring of all obligations and compare with actual expenditures of the budget. Monitor use of rate of expenditures of the budget through continued review of all documents/spreadsheets of accounting.

- Responsible for all research and identify/analyze trends of all funds/budget. Prepare proposals for changes in Budget. Make recommendations in budget as needed.

- Provide management with information/data concerning the use of funds and insure all regulations and policies are followed. Make recommendation for any transfer of funds.

- Responsible for verifying, entering and/or adjusting data related to budget through spreadsheets, PowerPoint, and other documents. Monitor end of year close-outs to verify use of funds.

- Served as advisor to management on all aspects of funding/budget. Resolve and interpret funded information. Negotiate funding as needed.

- Conducted Training as needed in relation to funds. Including computer programs/software to include income and expenses.

- Communicates with patients, representatives, visitors, and all staff in a courteous, tactful and respectful manner, as well as, provides consistent information according to the policies and procedures.

- Developed analytical spreadsheets to track accounts assigned.

- Reviewed database spreadsheets and charts to track accounts.

- Handles conflict/issues in dealing with customers both internal and external.

Additional: Initiated the filing system that is used to file all documents that are subject to financial audits to include pharmacy statements. I also assist in the mail room as well as my duties of agent cashier. I am proficient in QUIC and work closely with my PARN counterpart and OPECC to resolve/investigate any and all questions on Insurance or First Party payments. I work closely with Accounts Management Lead as well as the Pharmacy Lead in record keeping and resolving account issues. I have worked on several VISN/Sites and have provided assistance to fellow co-workers to help resolve payment issues. Have served as a trainer for new staff. Helped the current Lead with developing an SOP to assist and standardize the end of day deposit processing for all staff. Re-designed a pending check workbook in excel for all staff to make reconciling of deposit more effective and easier for staff.

- Implemented/Created a customer service program for all staff.

- As the organizer of cash management filing system, I have developed a working relationship with staff and supervisors of other departments. Have received positive feedback from them.

- Assist the lead in resolving issues/questions and assisting the Lead with other staff folders to ensure end of day pending check tracking sheet of other staff balances.

- Developed several Standard Operating Procedures for the department which are in use.

- Appointed to oversee customer service both internal and external in the department to include training of customer service for staff.

- Work with Payer Analysis to help resolve patient/customer payment/billing issues.

- Implemented staff recognition program and a suggestion box program.

- Assist in processing/problem solving to improve on the department and provide the best service to the customers/staff.

- Created a chart to better track the workflow of checks to help ensure timely responses of questionable payments that need to be resolved between agent cashier and accounts management.

- Created an electronic filing system for TOP and DMC to streamline and save paper by not having to print hard copies yet maintain the regulatory requirements of CPAC Cash Management. Created a Standard Operating Procedure for Cash Management.

- Daily reconciling of all patient accounts for VISN for accountability.

- Assisted the Supervisor and Lead with researching stats/figures in order to put together a report to help in acquiring a badly needed second printer for cash management section.

- Established several standard operating procedures for better work flow and continuity of the department.

- Developed spreadsheets to a more accurate tracking of customer accounts and better daily reporting to supervisor.

- initiated the staff suggestion box program.

- Serve as a trainer for new staff and trained the Lead cashier in all areas of cash management.

- Created databases to track workflow.

- Prepared correspondence to assist in resolving payment issues / concerns

Duties, Accomplishments and Related Skills: (Civil Service)

Maintain and accomplish record keeping, prepare pertinent justification and reports utilized in support of various programs, ie. work orders, purchase request, attendance and participation reports, compile and prepare daily/monthly budget records. Prepare quarterly and yearly budgets and submit monthly budget analysis. Maintain daily cash draw accountability and prepare all daily funds deposit paperwork. Budget and financial reporting monthly, quarterly and yearly to include financial briefings to Group and Wing Commanders. Responsible for the establishment and implementation of a well rounded Youth and Adult Voluntary Service Program.

-supervised the timely accomplishment of all workload, statuses and make analytical determinations and reports to maintain established priorities and goals of the Department.

- Responsible for training all staff on Anti-Robbery and Anti-terrorism procedures and identification.

- Supervised a Nationally Accredited Before and After-School program as well as a Youth Summer Camp program. Responsible for achieving and maintaining annual Early Childhood accreditation standards.

- Coordinated with Aquatics on events, life guards and supervised staff to insure proper staffing ratios are followed, assisted with water tasting's, insured proper safety procedures are followed at all times,

- Responsible for arranging and supervising Youth Aquatic classes to include instructors, Lifeguards and recreation staff. Also insured water levels/chemicals were within regulations.

- Negotiated contracts with clients, vendors, service providers, and suppliers.

- Assists in the coordination and implementation of promotional activities in support of scheduled entertainment, programs, and events.

- Served as the liaison for the district. Held monthly meetings.

- Responsible for the allocation of of Fields and facilities both on a Military Base and the City. Allocations were for Sports and other major special events. Ensured all City and Military Laws, Policies and regulations are followed at all times.

- Responsible for the oversight and coordination of all facility rentals; conducted inspections of facilities/fields in order to identify safety concerns, maintenance and security issues; Responsible for submitting work orders as required; managed and approved facility schedule; provided customer service to patrons and resolved issues as required; reconciled and audited all cash drawers.

- Responsible for coordination of services (contract & Non-contract) for all events to include accommodations and transportation for catering, performers, promotions, displays, printing, security, insuring all parking/traffic is coordinated and safe as well as acquiring all needed permits.

- Responsible for daily front desk cashier duties and insure all city funds policies are followed .

- Responsible for quarterly audits of facility petty cash draw.

- Responsible for front desk funds, daily closeout, refunds and balancing cash draw.

- Responsible for insuring all cash and credits collections are reconciled.

- Assist in the budgeting process for all special events to insure events stay within budget.

- Assist with ensuring programs are fun, safe and within budget.

- Prepared an intake and expense spreadsheet per event to present to Coordinator and Supervisor.

- Developed, organized and implemented Special events for Youth and Adults.

-Hired, Scheduled and Supervised our Aquatics instructors

- Responsible for supervision of a full food service program, meeting all early childhood dietary standards. - Supervised kitchen staff and ensured all menus are approved by a certified dietician Ensure staff maintained annual Food handler training/certification.

- Responsible for serving as a resource to other staff and management for information on rules, regulations and procedures.

- Analyzed all reports, prepared briefings/presentations to local and national organizations on the progress of the programs and areas needing more attention in order to provide quality support.

- Responsible for reviewing all policies on an annual basis to insure compliance with local, federal and national standards to include the all volunteer program as well as the paid staff.

- Responsible for serving as the Subject Matter Expert for the Volunteer Service programs and the Non-Volunteer Service programs.

- Scheduled Baseball and Soccer invitational tournaments for the city and allocated all fields on city parks. complexes.

- Served as President of the City Soccer Association with over 2,000 members. Also served as the invitational tournament director for both Soccer and Baseball.

- As part of a squadron audit team, performed internal audits on resale, property and cash fund accounts to insure all regulations, laws and policies on accountability are maintained. Prepared audit reports for installation officials and made recommendations for improvements.

- Prepared power-point and spreadsheets for program goals and overview to the on/off base community.

- Developed internal control safeguards and procedures and enforce them at every level of operation to properly account for all equipment, services provided and monies received in accordance with established rates and fees.

- Responsible for overseeing Gov't purchase credit card of employees, approving and reconciling all purchases and expenses.

- Ensures all cardholders are current in all required training / up to date on all new or impending policy changes.

- Perform Budget formulations and preparing analysis Quarterly and annually (Budget estimates)

- Responsible for researching. Compiling, analyzing data for obligations income and expenses

- Responsible for reviewing all historical data in order to match / recommend funding request and determine trends.

- Responsible for assets and funds of approximately 2.4 million.

- Responsible for use and rate of expenditures of all budgeted funding. Dialogue with management.

- Perform budget executions and administration, involving the continued monitoring of all obligations and compare with actual expenditures of the budget. Monitor use of rate of expenditures of the budget through continued review of all documents/spreadsheets of accounting.

- Responsible for all research and identifying/analyze trends of all funds/budget. Prepare proposals for changes in Budget. Make recommendations in budget as needed.

- Provide management with information/data concerning the use of funds and insure all regulations and policies are followed. Make recommendation for any transfer of funds.

- Responsible for verifying, entering and/or adjusting data related to budget through spreadsheets, PowerPoint, and other documents. Monitor end of year close-outs to verify use of funds.

- Serve as advisor to management on all aspects of funding/budget. Resolve and interpret funded information. Negotiate funding as needed.

- Conduct Training as needed in relation to funds. Including computer programs/software to include income and expenses.

-Established policies and procedures both Financial and day-to-day operations to ensure a quality program for our customers.

- Resolve any Government Travel Card issues / concerns

- Responsible for developing and implementing all standards, plans and procedures for direction and operation of Volunteer Service and non-volunteer activities.

-Oversee a staff of 27 employees and up to 350 volunteer staff to include front line and office staff. Supervised/Monitor all staff.

- Maintained all staff work schedules and insure all staff work schedules are within the budgeted figures. Maintaining all Time and Attendance records, Approving official for all annual leave, sick leave, Family member leave act request, Administrative leave as well as holiday leave.

-Using government data system, responsible for entering all time and attendance information insuring all data entry and approvals are within current federal regulations.

-Participated in study groups to analyze process improvements.

-Responsible for the training of all Staff within the department and reviewing all entries for accuracy and insuring all are within regulations.

-Prepare and submit various correspondence/reports. Review Purchase Request packages and created Requisition documents

- Prepared and submitted monthly, quarterly, semi-annual and annual time and attendance reports, staff performance report/awards and meet with all staff to discuss performance standards and where improvements are needed.

- Responsible for performance awards packages to insure timely submission

- Worked with Equal Employment Opportunity and Union to ensure compliance with civilian and DOD standards and regulations. Mediate staff and union issues to arrive at solutions.

- Responsible for effectively insuring all Federal regulations, policies and Directives are met.

- Duties also include meeting with other organizations such as but not limited to United Way, Air Force Aid Society and local businesses for the purposes of funding or sponsorship allocations which have brought in up to 135,000 in one single year. Budget/accounting reports are prepared and submitted to these organizations for accountability.

- Prepared and conducted financial budget briefings for supervisors and commanders.

- Created receipts and/or Service Entry Sheets for goods and services that have been accepted by the Government.

- As a Government trained customer college instructor; my duties included creating, implementing and training all staff/volunteers on providing excellent customer service. How to work with customers to meet/exceed their desired outcome.

- Performed administrative & human resource management functions relative to staff supervised

- Developed, implemented, analyzed various reports/surveys to assist in evaluating current services and improve on services for our all.

- Created new contracts for contract workers, insuring accuracy and the timely submission of all contracts and routing them through the appropriate reviewing agencies.

- Maintained oversight for all equipment to include computer systems.

- Responsible for recruiting, selecting/hiring, orientation and training of all employees as well as our volunteers. Placing volunteers and Staff in proper services and organizational wide customer service programs / Activities.

- Responsible for assigning paid staff to support to support volunteers to ensure effective planning, implementation/operation and evaluation of the active and well-balanced volunteer service programs. Provide after action reports.

- Director of the local and regional Talent show which brought in 1800 participants and spectators.

-Responsible for the overall operation, planning, coordination, and dinner menu for the Dinner play. (650 participants and guest)

- Analyze, Plan, implement, evaluate all aspects of the program to meet the needs of the community and the mission of the Air Force. Trained all staff and volunteers in all areas of safety, security, planning, organizing, marketing, networking, budgeting, public speaking and presentations and more.

- Assigned all workloads throughout the staff on a day to day basis and insured all assigned work is accomplished. Responsible for the budget and prepared financial reports.

- Prepare electronic files and reports. Tracked responses and reviewed for submission to the leadership. Prepare electronic files and/or reports. Track/review the responses for submission.

- Assisted in the preparation and distribution of various types of correspondence. Maintained data files. to include google docs and spreadsheets. Trained as a government purchase agent and GPC card approving official.

Supervisor: Mr. Martin (Retired) (318-456-3448)

(Civilian position) Responsible for overseeing an entire Branch which included, Youth Programs, Child Development center, Fitness Center, Outdoor Recreation Program, Community Center, Library, Teen Center, Auto Hobby Facility and an Arts and Craft Center.

- Responsible for overseeing the Outdoor Recreation Retail/rental store insuring all stock levels are maintained and accounted as well as all rental equipment. Also responsible for the operation of all outdoor trips/events.

- Responsible for insuring the safety and regulations are met for all Youth aquatic classes, this includes contract aquatic instructors, staff and making sure water levels/chemicals meet all regulation levels.

- Responsible for overseeing all main special events to include Staffing, publicity, budgets, safety and contracts.

- Planned, organized, coordinated and implements large community special events such as a full scale carnival with family games, rides, food and races for 1300 participants. Halloween festivals with 700 participants, Soccer tournaments (798 participants), a local alternate lunch program for the High School and Elementary school serving over 125 students per day Monday through Friday.

- Responsible for the establishment and implementation of a well rounded Youth and Adult Voluntary Service Program consisting of over 300 volunteers.

- Responsible for reviewing, preparing and approving all quarterly and yearly income and expenses totaling over 7.9 million in funds and assets.

- Responsible for training all staff on Anti-Robbery and Anti-terrorism procedures and identification.

- Prepared all written correspondence.

- Responsible for supervision of over 125 staff to include activity managers. Submitted time and attendance records. Approved/disapproved staff leave requests. Provided staff mid-year and annual performance feedback/evaluations. Work with EEO and local union to assist in resolving any potential issues.

- Responsible for reviewing all policies on an annual basis to insure compliance with local, federal and national standards to include the all volunteer program as well as the paid staff.

- Responsible for serving as the Subject Matter Expert for the Volunteer Service programs and the Non-Volunteer Service programs.

- Supervised a Nationally Accredited Before and After-School program as well as a Youth Summer Camp program. Responsible for achieving and maintaining annual Early Childhood accreditation standards.

- Responsible for developing, coordinating, implementing, scheduling, and evaluating and a safe and appropriate recreation programs, events, and activities to meet the needs of the community;

- Responsible for ensuring activities are in compliance with all laws, policies, written contracts/regulations, and goals; assists all participants; secured instructors for a variety of programming community needs, ensured they have required credentials/documentation, and required insurance coverages and processes payments.

- Responsible for adherence to program budgets; evaluated programs for their effectiveness and participation levels; provided information for department brochure as well as posters and flyers; ensured all facilities and instructors are scheduled.

- Responsible for supervision of a full food service program, meeting all early childhood dietary standards. Supervised kitchen staff and ensured all menus are approved by a certified dietician Ensure staff maintained annual Food handler training/certification.

- Responsible for developing and implementing all standards, plans and procedures for direction and operation of Volunteer Service and non-volunteer activities.

- Supervised all Special events for families. Hired and supervised aquatic's instructors

- Responsible for recruiting, selecting/hiring, orientation and training of all employees as well as our volunteers. Placing volunteers and Staff in proper services and organizational wide customer service programs / Activities.

- Responsible for assigning paid staff to support to support volunteers to ensure effective planning, implementation/operation and evaluation of the active and well-balanced volunteer service programs. Provide after action reports.

- Responsible for the overall operation of the volunteer program to include recruitment, training, background checks and overall supervision and volunteer evaluations.

- Among those duties, I was responsible for overseeing the entire budget of the Branch which included, approving all transactions, performing financial audits on all supervisors authorized to purchase for the government.

- As part of a squadron audit team, performed internal audits on resale, property and cash fund accounts to insure all regulations, laws and policies on accountability are maintained. Prepared audit reports for installation officials and made recommendations for improvements.

- Prepared power-point and spreadsheets for program goals and overview to the on/off base community.

- Perform Budget formulations and preparing analysis Quarterly and annually (Budget estimates) for for presentations and approval.

- Responsible for researching. Compiling, analyzing data for obligations income and expenses

- Responsible for reviewing all historical data in order to match / recommend funding request and determine trends.

- Responsible for use and rate of expenditures of all budgeted funding. Dialogue with management.

- Perform budget executions and administration, involving the continued monitoring of all obligations and compare with actual expenditures of the budget. Monitor use of rate of expenditures of the budget through continued review of all customer comments /spreadsheets of accounting.

- Responsible for all research and identify/analyze trends of all funds/budget. Prepare proposals for changes in Budget. Make recommendations in budget as needed.

- Provide management with information/data concerning the use of funds and insure all regulations and policies are followed. Make recommendation for any transfer of funds.

- Responsible for verifying, entering and/or adjusting data related to budget through spreadsheets, PowerPoint, and other documents. Monitor end of year close-outs to verify use of funds.

- Serve as advisor to management on all aspects of funding/budget. Resolve and interpret funded information. Negotiate funding as needed.

- Conduct Training as needed in relation to funds. Including computer programs/software to include

income and expenses.

- Responsible for all supplies and insuring all stock levels are maintained and within AF regulations on government purchasing. Analyzed all programs and prepared reports on programs to insure all programs are meeting or exceeding local and national standards and conducted briefings to supervisors and commanders.

- Responsible for Time and attendance

- Responsible for staff training to include but not limited to Customer service, Suicide prevention and recognition, public speaking, working with other agencies, policies, work ethics, program procedures, customer care, problem resolution and proper guidance techniques to name a few.

- Prepared, reviewed and submitted all performance and award packages for command approval.

- Responsible for providing travel Purchase card maintenance support for 7 sections to include card account activation/deactivation, requesting credit limit increases or decreases, transaction review all requests,

- Responsible for reviewing, interpreting, and the dissemination of new guidance, regulations or policies changes to cardholders.

- Provided Government Card policy and guidance; conducted quarterly semi- annual and yearly monitoring

/ audits using local electronic database records for cardholder. Training periodicity yearly requirements and ensured completion of Government Card training requirements (initial and refresher) for the Branch and notified cardholders of impending training expiration dates.

- Responsible for Providing and coordinating all customer service actions to resolve all individual cardholder problems or concerns.

- Responsible for maintaining an online / offline customer service in order to insure easy access for assistance by the cardholders.

- Responsible for processing all actions for on boarding as well as out-processing of cardholders to insure all accounts are kept clear and at all times. Worked with the installation comptroller.

- Responsible for an awards recognition program for my branch.

- Served on the Base Board for resolutions of family issues both active duty and civilian.

- Responsible for insuring outstanding services and quality of life for all customers from youth to adults, active duty and retirees.

- Maintained all automated and manual T&A records. Ensuring all Federal laws are maintained.

- Responsible for developing a customer service training for the installation commander. Planned, scheduled and trained others as well all prepared written updates/reports for the leadership.

- Worked with Family Advocacy, Mental health, Chapel and Security Forces in dealing with a variety of customer issues/needs.

- Provided advice/counseling as needed to military members of all ages.

- Worked with unions, EEO and other agencies to help customers and staff with a variety of needs while also making sure they had a voice this included mediation.

- I created an excel spreadsheet to track all funds which was used at the end of each month to brief the installation financial resource manager of where the branch was on all accounting of funds.

- I reported financial status each month, each quarter and at the end of year to the financial committee. I was also responsible for submitting budgets and budget requests in order to insure all programs/facilities are properly funded in order to maintain program standards.

- Prepared program briefings and presentations on the state of the overall branch for on and off base organizations / groups.

- Responsible for all programs and marketing to insure the public is well informed of what is available to them at all times. Marketing responsibilities included posters, flyers, brochures and a branch website.

- Analyzed all costumer service online and written surveys. Prepared reports and charts for presentation to on and off base organizations.

- Prepared and/or reviewed all outgoing correspondence for completeness and accuracy in accordance with requirements and standards.

- Responsible for maintaining all stock and inventory levels for office supply and computer equipment for the branch of seven squadron facilities. Prepared status reports for the commander.

- Responsible for maintaining all AF regulations, instructions, policies and supplements for the branch and ensuring all activities have updated records in their facilities.

- Served as an approving official for all purchases made using the Government Credit Card and those done on form 9's.

- My additional duties also included supervising all facility managers and making sure they meet or exceed all program and Air Force requirements to better serve the community.

- Prepared and developed quarterly, semi-annual and annual reports.

- Prepared and reviewed all responses to all AF and MAJCOM inspection reports.

- Worked with a variety of computer program software such as but not limited to, MS Word, Excel, Power point, Publisher, ABSS, SETs web base systems and more.

- Responsible for funds and assets of 100 million.

- I also operated cash draws when needed and completed daily financial deposit paperwork and trained other staff on how to properly complete all financial documents. My duties were also to train staff on anti-robbery procedures.

- Served on a variety of installation inspection teams and prepared reports on the findings as well as recommend corrective actions.

- Supervised Outdoor Recreation Activities and special trips such as fishing, canoeing, hiking, 3D Archery, Camping trips, Wilderness Survival, Paintball competition and lessons. Also held Swim meets and swim classes.

- Bowling: held Bowing lessons and tournaments bringing in teams (40) from the entire Town .

- As Branch Manager, My responsibilities also included overseeing a Nationally accredited Before/After School program which also followed all the Dietary food requirements and both the menu and industrial kitchen was regularly inspected by the health department for licensing.

- Community Center: Supervised the operation, Budget, and special events such as local and regional Talent Competition (675 in attendance), Pool Table Tournaments (50-65 participants), Dinner Theater

plays and dances with live bands (approximately 700 participants.