Victor Santos
Long Island City,USA
Summary
Dynamic bilingual professional with a proven track record at EZ Pawn Corp., excelling in customer service and financial operations. Expert in social media strategy and digital marketing, successfully enhancing community engagement. Skilled in troubleshooting and strategic planning, driving impactful solutions that elevate user experience and operational efficiency.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Specialist
EZ Pawn Corp.
New York, USA
01.2020 - Current
- Customer service and guidance for optimal solutions to requirements
- Financial and operational aspects of company
- Maintained up-to-date knowledge of company products and services.
Community Manager
Sosocial
Quito, Ecuador
01.2018 - 12.2020
- Managed all social media platforms, growing the follower base.
- Website layout creation
- Developed and implemented strategies to increase community engagement.
QA Tester
TechAID
Jacksonville, FL
08.2016 - 09.2017
- Gained extensive insight into media trends and landscape relevant to team operations.
- Performed rigorous QA testing to uphold software quality assurance protocols.
- Resolved technical issues through effective troubleshooting and diagnostics.
- Enhanced overall user experience by systematically addressing software malfunctions.
Education
Systems Engineer -
Universidad de Las Americas
Quito, Ecuador01.2016
Skills
- Social media strategy
- Troubleshooting techniques
- Digital marketing
- Java programming
- Marketing expertise
- Bilingual communication
- Product knowledge
- Strategic planning
- Technical support
Languages
Spanish, English
Timeline
Bilingual Customer Service Specialist
EZ Pawn Corp.
01.2020 - Current
Community Manager
Sosocial
01.2018 - 12.2020
QA Tester
TechAID
08.2016 - 09.2017
Systems Engineer -
Universidad de Las Americas
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