Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Victor Segura

Victor Segura

Villa Rica,GA

Summary

At The Home Depot Inc, I excelled as a dynamic leader, elevating customer satisfaction and team performance through expert problem-solving and effective communication. My adeptness at cash handling and workflow management spurred significant efficiency improvements, showcasing my ability to blend technical skills with interpersonal finesse for impactful results. Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Appliance Sales Specialist

The Home Depot Inc
08.2019 - 07.2021
  • Utilized [Software] to check item availability in store inventory.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Mastered various point-of-sale systems, enabling efficient transaction processing and accurate recordkeeping.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Addressed customer concerns promptly, demonstrating empathy while providing effective solutions that retained business relationships.

Specialty Department Supervisor

The Home Depot Inc
07.2021 - 05.2023
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
  • Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
  • Enhanced department performance by implementing innovative strategies and streamlining processes.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Increased sales in the specialty department through effective merchandising and product promotion.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Front End Supervisor

The Home Depot Inc
05.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.

Education

No Degree - Business Management

Chattahoochee Technical College
Marietta, GA
01-2026

Skills

  • Customer Service
  • Problem-solving skills
  • Cash Register Operation
  • Workflow Management
  • Opening and closing procedures
  • Time Management
  • Listening Skills
  • Customer Service Management
  • Multitasking and Prioritizing
  • Team Supervision
  • Cash Handling Accuracy
  • Employee Motivation

Certification

  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Real Estate Salesperson License - Georgia Real Estate Commission.

Timeline

Front End Supervisor

The Home Depot Inc
05.2023 - Current

Specialty Department Supervisor

The Home Depot Inc
07.2021 - 05.2023

Appliance Sales Specialist

The Home Depot Inc
08.2019 - 07.2021

No Degree - Business Management

Chattahoochee Technical College

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Victor Segura