Victor Serrano
Cartersville,GA
Summary
Results-driven Mechanical Engineer with 7 years of experience specializing in high-precision piping design, industrial production and multidisciplinary team leadership. Licensed by the Instituto Politécnico Nacional (IPN), I posses a strong technical foundation in the oil & gas and manufacturing sectors, with proven expertise in SmartPlant 3D (S3D), P&ID correlation and international design codes.
A trilingual professional (English, Spanish and Portuguese) with a unique background in cross-cultural conflict resolution and technical training, I excel at bridging the gap between engineering design and and field execution. I am a lifelong learner committed to ethical standards and operational excellence, seeking to leverage my leadership and technical skills within a forward-thinking organization.
Currently eligible for immediate U.S. employment under TN Visa status.
Overview
8
8
years of professional experience
Work History
Mechanical Engineer, Wafer Production
Qcells
Cartersville, GA
10.2025 - Current
- Facilitated specialized hands-on and HMI (Human-Machine Interface) training, instructing personnel on machine operation, real time and critical operational parameters adjustments.
- Ensured uninterrupted production workflow by proactively managing and distributing essential consumables and Personal Protective Equipment (PPE) to technical teams to enhance performance and efficiency.
- Facilitated cross-cultural conflict resolution within a diverse team of Korean, American, and Latin American technicians, leveraging cultural diversity and ensuring a cohesive and productive work environment.
Piping Designer Engineer
ICA Fluor
Mexico City
05.2021 - 06.2025
- Provided on-site engineering support, resolving piping assembly issues through proactive rerouting and field surveys, while delivering final As-Built documentation for successful project handover and closure.
- Designed process and utility piping systems for refinery applications, ensuring full compliance with PEMEX technical specifications and international design standards (ASME, API, and ASTM).
- Interpreted P&ID's (Piping and Instrumentation Diagrams) to ensure accurate design, instrumentation placement and seamless interconnections between critical process equipment.
- Interpreted detailed vendor and dimensional drawings for mechanical equipment (static and rotating) such as pumps, heat exchangers, pressure vessels, filtration systems, etc, and Instrumentation such as pressure gauges, flow meters,sampling stations, etc, to ensure 100% accuracy in piping interconnections and equipment positioning.
- Proficient in Hexagon SmartPlant integration workflow, managing the correlation between Smart P&IDs and S3D models to streamline engineering data handover and prevent design discrepancies.
- Facilitated multidisciplinary coordination with Civil, Electrical and Control Systems teams, playing a key role in 60/90/100% design reviews to ensure a clash-free and technically sound project execution.
Trilingual Team Manager - Operations & Leadership
SYKES
Mexico City
06.2019 - 05.2021
- Managed a multidisciplinary team of up to 25 personnel across different support levels (Tier 0, 1 and 2), ensuring the achievement of weekly Key Performance Indicators (KPIs) through rigorous monitoring and couching.
- Managed real-time operations monitoring lived calls and performance data to provide immediate technical support and ensure all team members had the resources needed to meet targets.
- Conducted personalized performance feedback sessions, utilizing coaching techniques such as the Socratic Method and PAL (Personalized Active Learning) to foster critical thinking and professional growth.
- Promoted to Team Manager after demonstrating mastery of core support tools, including Active Directory, ServiceNow and Citrix, providing expert technical guidance to the team based on hands-on experience.
- Managed and updated the internal Knowledge Base, ensuring technical articles were accurate and accessible to streamline incident resolution and team support.
Engineering Intern
Federal Mogul
Mexico City
07.2018 - 06.2019
- Designed and engineered a custom-purpose industrial machine as a final degree project, managing the full deployment cycle from functional and morphological analysis to supplier sourcing.
- Collaborated in continuous improvement initiatives using Lean Manufacturing principles, assisting in Root Cause Analysis (RCA) through Ishikawa Diagrams and the 5 Whys methodology.
- Applied core engineering management tools, including Gantt Charts, Quality Function Deployment (House of Quality), and Time & Motion diagrams to optimize production workflows.
Education
Bachelor of Science - Mechanical Engineering
Instituto Politécnico Nacional (IPN)
Mexico City05-2019
Bachelor of Science - Mechanical Engineering
Universidade De Sao Paulo
Sao Paulo01-2018
Skills
- Multicultural Leadership & Team Management
- Results-Oriented Problem Solving
- Adaptability & Fast Learning Curve
- Critical Thinking & Decision Making
- Vendor Data Integration
- Project lifecycle Knowledge
- Process Optimization & Lean Methodologies
- Cross Cultural & Conflict Resolution
- Thrives in Fast-Paced, High-Stakes Environments
- Trilingual (English, Spanish & Portuguese)
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Full Professional
Timeline
Mechanical Engineer, Wafer Production
Qcells
10.2025 - Current
Piping Designer Engineer
ICA Fluor
05.2021 - 06.2025
Trilingual Team Manager - Operations & Leadership
SYKES
06.2019 - 05.2021
Engineering Intern
Federal Mogul
07.2018 - 06.2019
Bachelor of Science - Mechanical Engineering
Instituto Politécnico Nacional (IPN)
Bachelor of Science - Mechanical Engineering
Universidade De Sao Paulo