VICTOR SHELBY
Dallas,TX
Summary
Over the years, I've focused on handling customer service and operations by combining strong problem-solving skills with a genuine understanding of my clients. At Abbvie, I acted as a dedicated handler for patients - introducing them to the service, addressing complex billing or medical concerns, and managing my own scheduling rotation to ensure every individual received the time and care they needed. My background balances this empathetic, high stakes communication with sharp backend logistics, including full point-of-sale management, accurate data compliance tracking, and complex territory routing. I am highly adaptable, comfortable navigating strict regulatory environments, and look to bring reliable, direct work ethic to a structured work environment.
Overview
4
4
years of professional experience
Work History
Assistant manager
Kooly's BBQ
08.2024 - Current
- Managed and set up the point of sale (POS) system.
- Managed daily earnings from third party vendors, and managed daily bank deposits.
- Conducted regular inventory assessments and handled restocking of any necessary supplies.
Sales Associate
American Standard
Grapevine, TX
06.2025 - 10.2025
- Managed a high volume of outbound and inbound calls using an automated dialer system.
- Screened leads to verify property ownership, geographical eligibility , and the presence of all key decision-makers before scheduling sales presentations.
- Soke with customers to identify specific safety and hardware needs for walk-in tubs and showers.
- Coordinated logistics for the field sales team by qualifying prospects and scheduling high probability home visit appointments.
- I would calculate precise drive-time boundaries and appointment windows to prevent scheduling conflicts and strictly enforce daily company travel limits.
- I matched customer product requests with appropriately certified sales representatives across multiple regions.
Ambassador Research Specialist
Abbvie
09.2023 - 08.2024
- Initiated contact with new patients to introduce available services and address immediate needs.
- Managed patient appointment scheduling and conducted monthly follow-ups to ensure ongoing support.
- Documented and reported negative product events, contributing to patient safety and quality control.
- Maintained accurate patient data by identifying and resolving missing patient information and correcting any mistakes.
- Provided patient transfers to appropriate departments for specialized assistance.
Sales representative
Alphalete Marketing
12.2022 - 09.2023
- Drove sales by proactively engaging customers at various retail locations.
- Utilized learned sales methodologies to initiate conversations, manage customer interactions, and close sales efficiently.
- Developed strong interpersonal skills in customer approach and conversation control to maximize sales opportunities.
Insurance Producer
Integrity Marketing Group
01.2022 - 01.2023
- Contacted leads to connect with potential customers to assess their health and life insurance needs, and offer suitable solutions.
Education
Associate of Applied Science - Computer Information Systems
Dallas College
Dallas, TX05-2027
Skills
- C#
- Microsoft 365
- Customer service
- Troubleshooting Android / Windows / Linux
- Microsoft Azure
- Patient Communication
- Active listening
- Direct Sales
- Cash Handling
- Point of Sales Operations
- Record Keeping
- Account Management
- Inventory Management
Timeline
Sales Associate
American Standard
06.2025 - 10.2025
Assistant manager
Kooly's BBQ
08.2024 - Current
Ambassador Research Specialist
Abbvie
09.2023 - 08.2024
Sales representative
Alphalete Marketing
12.2022 - 09.2023
Insurance Producer
Integrity Marketing Group
01.2022 - 01.2023
Associate of Applied Science - Computer Information Systems
Dallas College