Victor Shivers
2021 Hog Island Rd, Surry,VA
Summary
Proven leader and effective project coach at Walmart, adept in scope management and fostering team collaboration. Achieved significant process improvements, enhancing client satisfaction and project efficiency. Excelled in task delegation and leadership, mentoring teams towards success and reducing customer complaints through strategic problem-solving and stakeholder engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Reality Project Coach
Walmart
Bentonville, AR
05.2007 - Current
- Championed process improvement initiatives that resulted in increased efficiency, cost savings, or improved quality across multiple projects.
- Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
- Facilitated stakeholder meetings for better collaboration between internal departments involved in the project.
- Spearheaded project recovery efforts, turning around underperforming projects and returning them to success through targeted interventions.
- Increased client satisfaction with project results by maintaining open lines of communication and providing regular progress updates.
- Managed scope changes effectively to minimize disruptions and ensure the project remained on track for successful completion.
- Ensured timely delivery of high-quality deliverables with careful monitoring of milestones and adherence to deadlines.
Customer Service Manager
Walmart
731 E. Rochambeau Drive, Williamsburg, VA, 23883
06.2003 - 05.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
P/T Layaway Associate
Walmart
731 E. Rochambeau Drive, Williamsburg, VA, 23883
11.2002 - 06.2003
- Enhanced customer satisfaction by providing efficient and accurate layaway services.
- Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
- Promoted a positive shopping experience by answering customer inquiries and offering assistance as needed.
- Trained new associates on proper procedures for managing layaways, contributing to overall team efficiency and knowledge sharing among staff members.
- Managed inventory of layaway items, ensuring proper storage and easy retrieval upon payment completion.
Education
High School Diploma -
Smithfield High School
Smithfield, VA06.2002
Skills
- Task Delegation
- Organization skills
- Leadership skills
- Multi-tasking skills
- Team motivation
- Project Scheduling
- Client Relations
- Collaborative mindset
- Scope Management
- Effective project management
Certification
OSHA 10 Certified
Additional Information
* References available upon request.
Timeline
Reality Project Coach
Walmart
05.2007 - Current
Customer Service Manager
Walmart
06.2003 - 05.2007
P/T Layaway Associate
Walmart
11.2002 - 06.2003
High School Diploma -
Smithfield High School