Victor Simental
Gainesville,GA
Summary
Dynamic leader with extensive experience in team leadership and training development. Known for exceptional communication skills, successfully coordinating staff efforts to improve operational efficiency and customer satisfaction. Executed internal programs to ensure efficient patient result transfers across operating systems, enhancing data accuracy and reliability. Conducted root cause analysis to identify and resolve program failures, minimizing disruptions in result processing. Demonstrated strong problem-solving skills, and technical expertise in system integration and data management.
Overview
15
15
years of professional experience
Work History
Customer Service/Salesperson
Monster Tree Service of Northeast Atlanta
Alpharetta, Georgia
02.2023 - 08.2025
- Educated customers about products and services offered by Monster Tree Service.
- Assisted customers in selecting appropriate services for their needs.
- Provided personalized service to build relationships with customers.
- Answered customer questions in-person, through email, and over phone to maximize customer service.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular follow-ups with clients to ensure satisfaction with Tree work.
- Scheduled Jobs for staff and provided information on how to complete job.
Lab Supervisor
Pediatric Associates
Gainesville, Georgia
08.2015 - 02.2023
- Supervised daily lab operations and ensured compliance with safety protocols.
- Trained and guided junior staff in laboratory procedures and best practices.
- Coordinated sample collection and processing to maintain workflow efficiency.
- Managed inventory of lab supplies and ordered necessary materials as needed.
- Conducted regular equipment maintenance to ensure optimal functionality.
- Developed training materials for new hires on lab protocols and safety measures.
- Communicated effectively with healthcare providers regarding lab results and processes.
- Resolved personnel issues among members of the laboratory staff when necessary.
- Created SOPs for laboratory operations.
- Supervised a team of 8-10 laboratory technicians on daily activities.
- Scheduled and approved staff schedules and timecards with ADP.
Center Team Supervisor
Lifesouth Community Blood Centers
Gainesville, Georgia
03.2010 - 08.2015
- Supervised blood collection operations ensuring compliance with safety protocols.
- Trained staff on proper blood donation procedures and equipment usage.
- Coordinated schedules for donor drives and staff assignments efficiently.
- Facilitated team meetings to discuss workflow improvements and challenges.
- Educate donors on the process of blood donation.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Conducted quality checks and accuracy audits.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Certification - Phlebotomy
Gainesville State College
Oakwood, GA03-2010
High School Diploma -
Johnson High School
Gainesville, GA05-2005
Skills
- Customer education
- Customer follow-up
- Scheduling jobs
- Relationship management
- Team supervision
- Training development
- Conflict resolution
- Complaint handling
- Inventory management
- Workflow efficiency
- Problem solving
- Quality assurance
Timeline
Customer Service/Salesperson
Monster Tree Service of Northeast Atlanta
02.2023 - 08.2025
Lab Supervisor
Pediatric Associates
08.2015 - 02.2023
Center Team Supervisor
Lifesouth Community Blood Centers
03.2010 - 08.2015
Certification - Phlebotomy
Gainesville State College
High School Diploma -
Johnson High School