Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Victor Soto

Allentown,PA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
years of professional experience

Work History

C&S Wholesale Grocers Inc.

Ops Supervisor
03.2019 - Current

Job overview

  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

FedEx:Ground

Sort Manager
01.2016 - 03.2019

Job overview

  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Integrated warehouse operations with existing and new business processes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to reduce expenses.

Fed Ex Ground

Ops Manager
04.2014 - 03.2016

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

U.S. Army Reserve Command

Staff Sergeant
06.2004 - 01.2015

Job overview

  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.

Education

William Dickinson
Jersey City, NJ

High School Diploma
06.1999

Skills

  • Operations and Procedural Knowledge
  • Develop Policies
  • Customer Relationship Development
  • Oversee Administrative Functions
  • Team Training
  • Directing Team Members
  • Desktops, Laptops and Mobile Devices
  • Professional Telephone Etiquette
  • Budgeting and Cost Control Strategies
  • Employee Development
  • Team-Building Exercises
  • Motivational Leadership
  • Management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Ops Supervisor

C&S Wholesale Grocers Inc.
03.2019 - Current

Sort Manager

FedEx:Ground
01.2016 - 03.2019

Ops Manager

Fed Ex Ground
04.2014 - 03.2016

Staff Sergeant

U.S. Army Reserve Command
06.2004 - 01.2015

William Dickinson

High School Diploma

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Victor Soto