VICTOR SUASTE
Dallas
Summary
Customer-focused professional with experience in public service, safety, and facility operations in the City of Dallas. Skilled in communication, organization, and administrative support, delivering efficient and professional front desk service.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Pool Mechanic
City Of Dallas Parks and Recreation
Dallas
05.2024 - Current
- Receive daily work orders and report findings such as chemical readings, suggestions, work rates, labor cost, and material cost.
- Work with staff to identify issues, resolve problems, and make repairs.
- Report incidents made by park attendants and/or findings while on site
- Perform preventative maintenance checks on plumbing fixtures, repair pipes for spraygrounds and fountains.
- Assist in preparing quotes for equipment, projects, chemicals, materials, etc.
Lifeguard /Water Safety Instructor (Seasonal)
City Of Dallas Parks and Recreation
Dallas
03.2023 - 09.2023
- Completed paperwork filing, recordkeeping, inputting data, and answering phones and emails
- Provided customer service to guests and addressed concerns.
- Prepared and maintained records and reports to ensure effective program evaluation.
- Maintained records, reported injuries, accidents, and assistance rendered to patrons.
- Conducted inventory management to ensure stock of needed supplies and tools
- Responded to emergency situations in a timely, efficient manner.
Customer Service Representative (Seasonal)
City Of Dallas Parks and Recreation
Dallas
06.2022 - 09.2022
- Handled customer concerns quickly, and escalated major issues to a supervisor.
- Answered customer calls promptly to avoid long wait times.
- Updated customer accounts and records to ensure the accuracy of customer accounts, program registrations, etc.
- Communicated effectively with teammates and supervisors.
- Provided customer service and administrative support by assisting customers, managing account updates and payments, and supporting aquatics programs and facility operations.
- Monitored financial transactions to ensure accuracy in billing procedures.
Education
High School Diploma -
Sunset High School
Dallas, TX05-2023
Skills
- Data entry
- Record keeping
- Account reconciliation
- Maintenance reporting
- Effective communication
- Customer service
- Payment transactions
- Written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Certified Pool Operator License
Timeline
Pool Mechanic
City Of Dallas Parks and Recreation
05.2024 - Current
Lifeguard /Water Safety Instructor (Seasonal)
City Of Dallas Parks and Recreation
03.2023 - 09.2023
Customer Service Representative (Seasonal)
City Of Dallas Parks and Recreation
06.2022 - 09.2022
High School Diploma -
Sunset High School