Victor Surovi
Akron,OH
Summary
Loyal business professional with well-developed organizational skills and interpersonal skills. Determined to get the job done no matter the requirements. Effective team player and works well with a team. Eager to develop new competencies and apply existing knowledge.
Overview
8
8
years of professional experience
Work History
General Manager
Swensons Drive-Ins
11.2021 - 10.2024
- Was the driver in recruiting, hiring and training of team members. Delegated to management when needed.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Assistant General Manager
Swensons Drive-Ins
07.2019 - 11.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Assisted in recruiting, hiring and training of team members.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Kitchen Supervisor
Swensons Drive-Ins
11.2018 - 07.2019
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Reduced food waste through effective inventory management and menu planning.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Coached new hires in kitchen protocols, speeding up their integration into team.
Server
Swensons Drive-Ins
08.2018 - 11.2018
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Kitchen Crew Member
Swensons Drive-Ins
04.2017 - 08.2018
- Lifted and carried heavy materials.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
- Fostered a positive working environment by maintaining open communication channels and effectively resolving conflicts among team members.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Expedited orders during peak hours, effectively reducing wait times for customers and increasing table turnover rates.
- Supported management in achieving cost-saving goals through efficient use of resources and diligent monitoring of portion control measures.
- Continually sought opportunities for professional development, honing culinary skills through hands-on training and workshops.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and maintained work areas, equipment and utensils.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Trained new staff on food preparation and safety procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
Education
High School Diploma -
Kent State University
North Canton, OHHigh School Diploma -
Green High School
Akron, OH05-2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Training and coaching
- Staff Management
- P&L Management
- Relationship Building
Timeline
General Manager
Swensons Drive-Ins
11.2021 - 10.2024
Assistant General Manager
Swensons Drive-Ins
07.2019 - 11.2021
Kitchen Supervisor
Swensons Drive-Ins
11.2018 - 07.2019
Server
Swensons Drive-Ins
08.2018 - 11.2018
Kitchen Crew Member
Swensons Drive-Ins
04.2017 - 08.2018
High School Diploma -
Kent State University
High School Diploma -
Green High School
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