Victor Tankard
Raleigh,NC
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Team worker
- Follow instructions and complete the task given
- Awards/Recognitions
- Named cashier of month several times
- Manager received frequent calls from customers with compliments of service
- May 2012 employee of the month, and nominated for employee of the year in district
- Help organize the front line employees
- Service desk attendant, cashier, store organization, customer service, money center, opening the store at 5:30am, or closing store at 12:30am.
Eligibility Caseworker II
Wake County Human Services
220 SWINBURNE ST, RALEIGH NC, 27610
12.2021 - Current
- Assisting client's with other emergency assistance programs such as TANF, LIHWAP, UCAP, WARMTH FOR WAKE, and referring out to outside agencies as needed along with LIEAP and CIP program determination.
- Sending Employment information to client's who's actively looking for work or better job opportunities.
- Supporting other staff members if needed.
- Interviewing individuals to obtain the necessary information to determine their eligibility, providing clients appropriate information about economic benefits, referrals to community resources and other services
- Requesting the verification needed to determine eligibility according to program policy, evaluating information and making eligibility determinations
- Entering required data into computer systems to authorize their benefits
- Providing back up, working reports, providing accurate and timely documentation, and utilizing document management system for caseload management
- Knowledge of Energy Assistance Programs
- Proficiency in calculating budgets and assess financial information
- Ability to apply, interpret policies and translate complex concepts to the public
- Ability to perform at a satisfactory in a deadline driven environment
- Ability to work in a fast-paced environment with great attention to detail and accuracy
- Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV
- The ability to develop and maintain strong relationships with customers and understanding and responding to identified needs
Emergency Assistance Caseworker
Orange County Social Services
01.2018 - 01.2020
- Knowledge of NC Fast and Energy program policy to include Crisis Intervention Program (CIP) and the Low-Income Energy Assistance Program (LIEAP), and Lead Worker For Entire Department of Emergency assistance -Knowledge in NCFAST for Energy Assistance programs -Proficient with basic computer skills (e.g
- Microsoft Word and Excel) and NCFAST - Answer phone for Entire Emergency Department/Medicaid work ups -Food and Nutrition -Knowledge of NC Fast and Energy program policy to include Crisis Intervention Program (CIP) and the Low-Income Energy Assistance Program (LIEAP) -Telephone Operator for county while in WIOA Program before hired permanent Position in Emergency assistance -Great at team work and helping the overall flow of the clinic -Always willing to assist in any way possible -Always kind, follow instructions well and learn very fast -Willing to take on others task to keep flow of work going -Only quit to follow my dream to become a food vendor/chef, but Covid 19 had all my scheduled dates canceled
- Conducting client interviews and processing applications
Patient Service Associate
DUKE WOMAN'S HEALTH ASSOCIATES/UROGYN
01.2015 - 01.2018
- Knowledge of Hyperspace and, Care -Upload insurance without the insurance card present -Great at team work and helping the overall flow of the clinic -Always willing to assist in any way possible -Always kind, follow instructions well and learn very fast
- Responsibilities & awards
- Check patients in and out, schedule for urogynocology and women's health patients for appointments, surgical work ups, surgical procedures, ultra sounds, work ques, answering the phones
- Carry out order from Doctor you are assigned to daily, close the clinic
- Awards/Recognition
- Given 20+ Customer service champion awards from patients who called in and let Human Recourses know how good of a job and impact you had on them
- April 21st 2018 received a customer service award that was for the entire staffing at duke for hard work and recognition of someone displaying the core values of the company.
Patient Service Associate
Duke Primary Care
01.2013 - 01.2015
- Check patients in and out -Update insurance on site -Prepare lab letters -Obtain prior authorization for medications -Scanning -Answer phones -Make appointments -Medical prior authorizations
Customer Service Manage/Cashier/Money center attendant
Wal-Mart
01.2010 - 01.2013
- Retail Clerks -Customer service manager of front end staff -Ability to stay calm under pressure and handle escalated situations -handle closing money of the store -De-escalate problems fast
- Responsibilities & Awards
Office staff/Payroll assistant
Warm Home Healthcare Agency
01.2006 - 01.2012
- Answering telephones -Typing on letterhead -Filing paperwork -Responding to emails -Light cleaning -Medicaid Billing and coding for the company -payroll organization -typing on letterhead
Education
Some College (No Degree) - RADIOLOGY
Fayetteville Technical Community College
Fayetteville, NCSome College (No Degree) - Business Administration
Durham Technical Community College
Durham, NCSkills
- Proficient in NCFast and OnBase
- Leadership
- Minute Taking
- Medical Terminology Knowledge
- Customer Accounts Management
- Electronic Health Records Systems
- Appointment Scheduling
- Information Assistance
- Microsoft Office (5 Years)
- Microsoft Excel (5 Years)
- Time Management
- Microsoft Excel Software Proficiency
- Microsoft Office Software Proficiency
- Team building
- Self-Motivated
- Performance improvement
- Hospitality service expertise
- Crisis Management
- Customer Complaint Resolution
- Conflict Resolution
- Scheduling
- Answering Phone calls inbound and out
- Striving Perfectionist
- Legal Requirements
- Patient Interviews
- Problem Resolution
- Insurance Information Oversight
- Diagnostic Codes
- Status Updates
- Computerized Time Management Systems
- Registration Paperwork
- Health Insurance Plan Knowledge
- Patient Data Management Systems
- Accurate Recordkeeping
- Data Verification
- Microsoft Excel
- Benefits Verifications
- Customer Satisfaction
Timeline
Eligibility Caseworker II
Wake County Human Services
12.2021 - Current
Emergency Assistance Caseworker
Orange County Social Services
01.2018 - 01.2020
Patient Service Associate
DUKE WOMAN'S HEALTH ASSOCIATES/UROGYN
01.2015 - 01.2018
Patient Service Associate
Duke Primary Care
01.2013 - 01.2015
Customer Service Manage/Cashier/Money center attendant
Wal-Mart
01.2010 - 01.2013
Office staff/Payroll assistant
Warm Home Healthcare Agency
01.2006 - 01.2012
Team worker
Some College (No Degree) - RADIOLOGY
Fayetteville Technical Community College
Some College (No Degree) - Business Administration
Durham Technical Community College