Victor Taveras
Orlando,FL
Summary
Experienced with managing administrative functions and leading teams to ensure efficient operations. Utilizes organizational and communication skills to streamline workflows and enhance productivity. Track record of fostering collaborative work environment and achieving organizational goals through effective leadership and strategic planning.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Shoes for Crews
03.2023 - Current
- Office Administration, issuing Invoices, Marketing, Setting up account
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Purchased and maintained office supplies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Assistant Store Manager
Cricket Wireless
12.2020 - 02.2023
- Supervise and train team member, Marketing, Keeping the work environment safe and organized, Problem Solving, Inventory Control
- Created and managed social media campaigns to increase brand engagement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate Promoted to Team Lead
Crocs
10.2013 - 07.2019
- Training new team members, Managing team performance and progress, Actively engaged in developing more effective customer service, Communicating with managers regarding customer concerns and employee matters
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Education
Business Administration Human Resource -
Valencia College
Orlando, FLDiploma -
Freedom High School
Orlando, FLSkills
- Leadership/Management
- Customer Service Oriented
- Problem Solving/Reasoning
- Attention to Detail
- Marketing/ Business Development
- Great communication Skills: Verbally and WRITTEN(SPANISH)
- Customer Relations
- Hiring and Training
- Complex Problem-Solving
- Time Management
- Teamwork and Collaboration
- Microsoft Office Suite
Awards
- Employee Of The month
- # 1 Employee in the company
- #1 Store in the company
References
(Supervisor)
Denise Gomez (407)-879-2670
(VP of retail Operations-Retail)
Cornell Rivers (561)-7428
Timeline
Assistant Store Manager
Shoes for Crews
03.2023 - Current
Assistant Store Manager
Cricket Wireless
12.2020 - 02.2023
Sales Associate Promoted to Team Lead
Crocs
10.2013 - 07.2019
Diploma -
Freedom High School
Business Administration Human Resource -
Valencia College
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