VICTOR M TEIXEIRA F

• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Set team and individual KPIs and provided regular, actionable feedback.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Analyzed business operations and implemented strategies to improve operational cohesiveness.
• Mentored and coached team members to foster productive and engaging work environment.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Monitored and coordinated workflows to optimize resources.
• Trained and guided team members to maintain high productivity and performance metrics. Back to basics project, HEDIS and Quality Gaps.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Mitigated business risks by working closely with staff members and assessing performance.
• Databases analysis, develop strategies and procedures to improve results and KPIs.
• Reported issues to higher management with great detail.
• Patient Experience based on resources and clinical services, reaching 90% of patients seen in each period.

• Develop and monitor Back Office Staff Policies and Procedures.
• Inventory, Budget developing and Chain of Medical Supplies control and management.
• Develop and optimize clinical agreements with Laboratories and Hospitalist Groups to lead to improve service and administrative resources on value based care contracts.
• Quality Measures policies, updates and accomplishment supervision. Clinical workflow leaded to reach goals established. HEDIS measures reached higher than 4.8 stars.

• Organized office operations, leading daily activities and controlling correspondence. Clinical operations open 7 days week
• Plan and supervise all new centers opened (Group reached total of 6 own-centers open in Central Florida in 2 years of operations).
• Chain of Medical Supplies. Inventory, budget and purchase orders.
• Customer service, and personnel training.
• Supervise patient flow, process development and liaison duties with external partners to activate complementary clinical services (Outcome services, Stat studies, direct admissions, ER referrals)
• Data collection and statistical reports.
• Performed database management and analysis of business functions and processes
• Designed and implemented office policies and enforced standards
• Completed special projects through planning, guidance and tracking metrics
• Developed and updated calendars to schedule team trainings and reports.
• Organized company functions and events to improve employee morale
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff

Electrocardiography Instructor.

• Anatomy and Physiology of Heart.
• How to perform EKG.
• Pathologies identified during EKG performance.
• EKG Report.
• Researched and selected course texts and supplemental learning materials
• Used different learning modes and types of technology to engage students in achieving learning outcomes
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation
• Created dynamic learning environment that valued instructor and student interaction

• Triage activities, Medication Refills and Authorization, Placing EKG, Holter and Monitoring, Coagulation testing and control (PT/INR test and control), External Counter Pulsation Therapy, Office Assistance
• Triage activities, Open and fill charts, Assisting MD with medical procedures and filling chart during visits.
• Responded to patient inquiries to provide information and resolve issues and concerns
• Collected required documents to prepare discharge and release summaries of patients
• Reviewed and edited transcripts to verify and provide accurate and complete information
• Managed electronic files and archives to keep transcripts organized and accessible
• Accompanied physicians through day in fast-paced, stressful environments
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Triage activities, Medication Refills and Authorization, Placing EKG, Holter and Monitoring, Coagulation testing and control (PT/INR test and control), External Counter Pulsation Therapy, Office Assistance
• Triage activities, Open and fill charts, Place EKG, Drawing Blood, Lab specimens processing (CBC, CMP, Urine, CK, CK-MB, Troponin), Develop Pre-employ orders (Drug Screening, PPD/TB, Physical examination assistance, Titers, Immunization, Assisting MD and PA with medical procedures).
• Completed clinical procedures and gathered patient data for interpretation by physician
• Completed EKGs and other tests based on patient presentation in office
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus

• Pick up and transportation of all biological specimen from Laboratories, Medical Offices, Health Centers and Hospitals in order to be processed in main Laboratory.

• Three subsidiaries of Corporation, headquartered in Medellin - Colombia: Marketing of Medical Devices (Equipment Low Field MRI and Ultrasound Equipment Multipurpose and Dedicated, portables and conventional
• Service Institution Health for MRI of MSK
• Responsible to Management of Process, Services, Agreements, Cost Structure, Reports and Results Evaluations
• Phase II: General Operations of international subsidiaries (Venezuela, Colombia, Panama, Ecuador, and Dominican Republic): Process evaluation and optimization of results directly related to MRI MSK
• Evaluation and planning for installation of new business units
• Responsible for installation of first Center for Veterinary Resonance in Bogota – Colombia
• Final growth obtained in 400% higher company.
• Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness
• Negotiated contracts and agreements to secure favorable terms and maximize profits
• Represented organization at external meetings and events to promote and build relationships with key stakeholders
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies
• Evaluated product or service by analyzing and interpreting data and metrics

• Creation and implementation of the, Service (Pre-Hospital Care)
• Selection and Acquisition of Units, Equipment, Supplies and Furniture
• Selection and recruitment of medical, paramedical, Drivers, Pharmacist
• Development and Implementation of Work and Control Formats
• Survey implementation and coordination of health days in premises of businesses and / or contracted customers of Policies and HCM Managed Health Plans
• Preparation, Submission and Execution of Contract Info meetings services to insured contracting companies HCM Policies and Administrative Health Plans population
• Preparation of instruments control and supervision of activities, cost structures and periodic submission of reports to Management Board.

• Call Center Authorization 24 Hours, Primary Health Care, Letters Warranty Health Chief Operations Office Unit 24
• Services and Refunds - Coordination of activities of assessment and audit requests
• Technique of requests for service rendered
• Compilation and training for use of Services Cost Scales of different Concerted Health Providers, appraisal and agreement of service agreements, including negotiations for payment arrangements
• Visits for inspection, evaluation and establishment of service agreements with Health Providers
• Planning and Implementation of Business Unit “Primary Health Care Service" nationwide
• Development of agreements and selection of natural and legal services providers for Primary Health Care and Second Medical Opinions nationwide
• Preparation, Submission and Execution of informational talks of contract services to insured population of HCM Policies’ contracting companies.