Victor Thillet
Summary
Dynamic professional leader with extensive experience in driving operational excellence and strategic growth. Proven track record in fostering team collaboration and delivering impactful results in fast-paced environments demonstrates a commitment to optimizing processes and cultivating positive workplace cultures. Renowned for adaptability, effective communication, and strong decision-making abilities, the leadership style emphasizes coaching, mentoring, and accountability. Passionate about developing future leaders who inspire teams and contribute to collective success.
Overview
22
22
years of professional experience
Work History
General Manager
InReach/Sodexo
06.2024 - Current
- Company Overview: InReach is an all-inclusive convenience solution service that provides Vending, Micro-Market, Pantry, and/or Coffee services for all business segments.
- Lead a team of 90 employees, both salaried and hourly employees
- 4 successful acquisitions over the last 12 months, growing the business at a rapid rate.
- Ownership and responsibilities of warehouse, inventory, distribution, maintenance, and service departments
- Built and maintained relationships with vendors, clients, the procurement team, and key account managers throughout the organization
- Cash accountability – 2 on-site cashiers who do daily reconciliations
- Provided coaching and mentoring support for employees at all levels of the organization.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs, and maximize profitability.
- Increased gross profit by over $500,000 a period by engaging employees, effective routing, and planning.
- Achieving a 22% GP on a goal of 12%. Under the previous leadership, the facility consistently turned a negative profit month after month.
General Manager
GPA Logistics Group
12.2023 - 02.2024
- Company Overview: A 3PL facility that GPA Logistics Group was responsible for the overall operations. Ware2go, a subsidiary of UPS, managed clients.
- Led a team of eight salaried leaders and 90 warehouse employees.
- Built and maintained relationships with vendors and suppliers.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs, and maximize profitability.
- Process Improvements: I turned around a facility that was losing $150,000 a month in revenue to turn a profit in my first two months in the facility. Accomplished this by ensuring things took place: 1) that all billable hours were entered accurately and timely. 2) Managing internal labor to volume.
- In February 2024, I was laid off due to facility closure. Before October 2023, the facility brought in $225,000 in sales; by October 2023, overall sales were down to $85,000 a month, which led to the closure. The client loss was primarily due to the increase in pricing rates for 2024.
Senior Manager of Operations
Giant Delivers
04.2019 - 12.2023
- Company Overview: E-commerce grocery facility that serviced 18,000 customers a week. A subsidiary of Giant Foods.
- As the senior manager, I led a team of eight salaried Operations Managers, fifteen salaried supervisors, and 400 hourly associates in the fast-paced central fulfillment center.
- Oversaw three facilities: one central fulfillment center and two cross docks.
- Responsible for the entire fleet within the organization. The fleet size of 172 vehicles.
- Worked with senior management on strategy development and execution planning.
- Managed multiple projects and priorities in a fast-paced environment, including building a new cross-dock in Milford, DE, and opening a new facility in Manassas, VA.
- Mentored junior staff members, guiding them in career development opportunities. In eight years, I had 22 people, from hourly to leads, leads to supervisors, and supervisors to managers.
- Spearheaded change initiatives to maximize efficiency and productivity.
- Established performance metrics to monitor progress towards organizational goals and objectives.
- Analyzed data from various sources to identify trends and make actionable recommendations for improvement.
- Initiated process improvements that increased operational efficiency by reducing 420 hours of labor a week, saving $325,000 a year.
- Improved overall efficiencies allowed the facility to increase its capacity by 4,000 weekly orders, growing overall sales by 22 million annually.
Warehouse Operations Manager
Keany Produce
09.2018 - 04.2019
- Directly responsible for warehouse operations safety, quality, and performance results within the facility.
- Directly supervise non-union associates, including leads, expeditors, and hourly associates
- Provided training, guidance, and leadership for all new supervisors and leads.
- Create schedules, manage hours, and administer accountability on shift.
- Liaison between warehouse and transportation departments
Warehouse Operations Manager
Giant Delivers
01.2015 - 09.2018
- Company Overview: E-commerce grocery facility that serviced 18,000 customers a week. A subsidiary of Giant Foods.
- I led a team of fifteen salaried leaders and 200 hourly associates in the fast-paced central fulfillment center.
- Worked with senior management on strategy development and execution planning.
- Spearheaded change initiatives to maximize efficiency and productivity.
- Established performance metrics to monitor progress towards organizational goals and objectives.
- Analyzed data from various sources to identify trends and make actionable recommendations for improvement.
- Improved overall efficiencies allowed the facility to increase its capacity by 4,000 weekly orders, growing overall sales by 22 million annually.
Operations Supervisor
Kohl's E-Commerce
05.2013 - 12.2014
- Company Overview: 1.4 million square foot e-commerce facility.
- Directly led a team of 300 hourly associates.
- Responsible for mid-bound operations (picking and replenishment)
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Trained, coached, and mentored team members to foster a highly productive work environment.
- Assigned tasks according to individual abilities while motivating staff to reach goals within deadlines.
- Ensured compliance with all safety regulations in the workplace to protect personnel and assets.
- In 2014, I organized and structured all peak prep planning for the mid-bound team, which successfully replenished and picked 2.8 million units in 10 days; it was completed 14 days earlier than the previous year.
- In 2013, Inherited the lowest-performing picking and replenishment teams within the facility; by 2014, they were the highest-performing operations across four shifts.
Area Manager
Walmart Distribution
06.2003 - 04.2013
- Knowledge and experience in regional, grocery, and mechanized distribution centers.
- Full Grocery Facility: Casa Grande, AZ (2003-2009)
- Regional Facility: Smyrna, DE (2009-2011)
- Mechanized Grocery Facility: Arcadia, FL (2011-2013)
- Led a team of 85 plus associates.
- Experienced in inventory management, inbound and outbound operations, transportation, routing, and trailer planning.
- Ensured compliance with all department food safety and safety regulations.
- Provided training for new leaders on operational customer service standards and operational protocols.
- I oversaw the realignment process within the regional facilities and was responsible for the workflow balance through the conveyor system, which allowed even workflow.
- Implemented the conversion from put orderfilling selection to pick orderfilling selection in Smyrna, DE
- Changed and improved the dock flow in Inbound operations in Smyrna, DE, by improving the process, establishing expectations, consistently assigning doors, and utilizing the space available. Eliminating second-shift staffing improved inbound LOS goals and reduced overall hours for inbound operations.
- Improved the dock flow in outbound operations in Casa Grande, AZ, by improving the door assignment process throughout the facility. This reduced overall congestion and overtime and improved overall performance.
- Led a total of 6 departments, each ranking in the top 5 of the operational metrics within all of Walmart's logistics. Some teams even rank #1
Education
High School Diploma -
Old Mill Senior High School
Millersville, MD05-2000
Skills
- Profit and loss accountability
- Budgeting and cost control strategies
- Team training and development
- Organizational restructure and change
- Performance improvement
- Process improvements
- Performance analysis
- Analytical skills
- Leadership and team building
- Problem resolution
- Strategic planning
- Employee development
Timeline
General Manager
InReach/Sodexo
06.2024 - Current
General Manager
GPA Logistics Group
12.2023 - 02.2024
Senior Manager of Operations
Giant Delivers
04.2019 - 12.2023
Warehouse Operations Manager
Keany Produce
09.2018 - 04.2019
Warehouse Operations Manager
Giant Delivers
01.2015 - 09.2018
Operations Supervisor
Kohl's E-Commerce
05.2013 - 12.2014
Area Manager
Walmart Distribution
06.2003 - 04.2013
High School Diploma -
Old Mill Senior High School