Victor Thomas
Montgomery
Summary
Dynamic leader with expertise in effective team leadership and cash management, honed as Assistant Manager at Popeyes Chicken. Enhanced service quality and operational efficiency by training staff and optimizing inventory. Proven track record in strategic decision-making and customer engagement, driving a 15% increase in customer satisfaction. Skilled in workforce scheduling and compliance with health standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Popeyes Chicken
12.2024 - Current
- Assisted in managing daily operations to ensure smooth workflow and high service quality.
- Supported team in implementing company policies and maintaining compliance with health standards.
- Trained new staff on operational procedures, enhancing team efficiency and service consistency.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Exexutive Housekeeping Supervisor
Clarion Inn
09.2021 - 07.2024
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Developed and implemented efficient cleaning schedules to optimize team productivity.
- Conducted regular inspections to maintain compliance with health and safety regulations.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-2011
Skills
- Client support
- Cash management
- Effective team leadership
- Strategic decision-making
- Effective time management
- Effective shift coordination
- Food safety regulations adherence
- Workforce scheduling
- Employee training
- Operational procedures management
- Customer engagement
- Customer service expertise
- Food service operations
- Conducting performance evaluations
- Inventory tracking
- Labor management
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Timeline
Assistant Manager
Popeyes Chicken
12.2024 - Current
Exexutive Housekeeping Supervisor
Clarion Inn
09.2021 - 07.2024
High School Diploma -
Wetumpka High School