Victor Thompson
West Hollywood,CA
Summary
Great team player with the ability to take up on leadership roles. Displays flexibility in roles and the ability to learn and process new skills if needed. Proficiency in both English and in Spanish and the capability to communicate with both FOH and BOH teams. Proactive in the workspace with the ability to prioritize and execute tasks. Understands the logistics of the workspace in a restaurant setting while accommodating guests and restaurant standard.
Overview
6
6
years of professional experience
Work History
Barista, Runner Captain, Expediter
San Vicente Bungalows
West Hollywood , CA
11.2019 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Coordinate with FOH and BOH management team throughout service.
- Coordinate with service captain and anticipate any service changes or delays in advance.
- Respond immediately and appropriately to all guest request during service.
- Ensure Barista station is thoroughly cleaned and well stocked with CGS, paper goods, coffee/teas, sugar caddies, milks, juices, Ice, and any necessary tools per Bussines needs.
- Ensure Runner station and expo pass are fully stocked with CGS, paper goods, condiment, and any necessary tools per business needs.
- Ensure polishing station is fully stocked with polishing machine, polishing rags, glassware racks and any necessary tools per business needs.
- Ensure all station including expo pass are properly broken down, cleaned and reorganized after service.
- Assist with inventory and communicate items that need to be replenishment.
- Be a team player; help fellow staff whenever possible.
Food Runner/Expediter
The Kassi Club
Los Ángeles , CA
06.2019 - 10.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Runner/Server
Fiona Bakery
Los Ángeles , CA
11.2018 - 08.2019
- Assisting customers with questions or concerns in a polite and courteous professional manner.
- Providing information regarding Products and services.
- organizing my station; greet guests, handled money on a regular basis.
- providing guests with menus, inspect dining and serving areas to ensure satisfaction with food and service.
- handling customers complaints resourcefully and in a timely manner.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
Server/Food Runner
Tocaya Organica
West Hollywood, CA
05.2017 - 02.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Accounting
Universidad Abierta Para Adultos (UAPA)
Dominican Republic 05.2012
Skills
- Espresso Machine Operation and Maintenance
- Food Serving and Preparation
- Team player
- POS system ( Jonas-Toast-Aloha)
- Problem solving, adaptability and teamwork
- Bilingual (Spanish/English)
Timeline
Barista, Runner Captain, Expediter
San Vicente Bungalows
11.2019 - Current
Food Runner/Expediter
The Kassi Club
06.2019 - 10.2019
Runner/Server
Fiona Bakery
11.2018 - 08.2019
Server/Food Runner
Tocaya Organica
05.2017 - 02.2019
No Degree - Accounting
Universidad Abierta Para Adultos (UAPA)
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