Victor Thompson
Miami,Fl
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Experienced with managing donation intake and sorting. Utilizes organizational skills to maintain orderly donation areas and ensure quality control. Knowledge of teamwork and adaptability, ensuring operational efficiency in dynamic environments.
Experienced with inventory management and shelf stocking. Utilizes organizational skills to maintain well-stocked and orderly shelves. Track record of ensuring timely replenishment and product availability.
Retail professional with focus on innovative merchandising and product strategy. Known for enhancing inventory management and contributing to successful product rollouts. Reliable team player with strong commitment to achieving results and adapting to dynamic retail settings.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Donation Attendant
Food Share
01.2013 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted with sorting and organizing donations to ensure efficient processing.
- Provided excellent customer service by engaging with donors and addressing inquiries.
- Maintained cleanliness and organization of donation area for optimal operational efficiency.
- Collaborated with team members to streamline donation collection processes.
Sales Associate
7-11 Convenience Store
02.2020 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Organized merchandise displays to optimize product visibility and drive sales.
- Collaborated with team members to achieve daily sales targets and improve service quality.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Trained new associates on sales techniques and customer service best practices for consistency in performance.
- Collaborated with team members to achieve monthly sales targets.
Grocery Clerk
Publix
08.2020 - Current
- Assisted customers with product inquiries and ensured satisfaction.
- Maintained clean and organized store environment to enhance shopping experience.
- Stocked shelves efficiently, adhering to inventory management practices.
- Operated cash register accurately, processing transactions with attention to detail.
- Collaborated with team members to achieve daily stocking goals and improve workflow.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Monitored stock levels, promptly reporting shortages to management for restocking actions.
- Utilized barcode scanners for accurate inventory tracking and reconciliation processes.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Trained new staff on stocking procedures, safety protocols, and store layout navigation.
Rental Car Cleaner
Car Rental
05.2023 - 07.2023
- Cleaned and detailed rental vehicles to maintain high cleanliness standards.
- Inspected vehicles for damages and reported issues to management promptly.
- Operated cleaning equipment, including vacuums and pressure washers, efficiently.
- Adhered to safety protocols during vehicle cleaning processes.
- Assisted in organizing the cleaning supply inventory for optimal workflow efficiency.
- Ensured vehicles were consistently ready for customer pickup by adhering to a strict cleaning schedule.
- Maintained high safety standards with thorough inspections of each vehicle, identifying potential issues prior to rental.
Cashier, Cook,
Peter Piper's Pizza
02.2020 - 03.2020
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and special requests, ensuring satisfaction.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
Education
Merit Diploma - High School Teaching
Miami Northwestern Sr. High School
Miami, FL06.2019
No Degree - Communication And Media Studies
St. Thomas University
Miami, FLSkills
- Very passionate in everything I do
- Leader
- Hard worker
- Motivated
- Critical Thinker
- Adaptability
- Reliability and punctuality
- Motivational skills
- Donation processing
- Cleanliness and hygiene
- Cash handling proficiency
- Merchandise display
- Emotional awareness
- Staff education and training
- Community outreach
- Team leadership
- Active listening
- Organizational skills
- Team collaboration
- Public speaking
- Continuous improvement
- Behavioral health
- Stress management
- Professional demeanor
- Teamwork
Accomplishments
1st place in Men of tomorrow talent show
2nd placed In Men of tomorrow Black history month project
I have won many football championships in my career growing up from 2009-2019
LANGUAGES
English
AWARDS
2x State Champion in Football, 1x State Champion in track and field, Certificate in Adobe Illustrator, Won Best Personality
Timeline
Rental Car Cleaner
Car Rental
05.2023 - 07.2023
Grocery Clerk
Publix
08.2020 - Current
Sales Associate
7-11 Convenience Store
02.2020 - 06.2023
Cashier, Cook,
Peter Piper's Pizza
02.2020 - 03.2020
Donation Attendant
Food Share
01.2013 - Current
Merit Diploma - High School Teaching
Miami Northwestern Sr. High School
No Degree - Communication And Media Studies
St. Thomas University