Victor Torres
El Paso,TX
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities, Talented at roving control and entrance control, Successfully remains calm in high-pressure situations and interactions with difficult individuals. I am a hardworking employee with customer service, multitasking and time management abilities, devoted to giving every customer a positive and memorable experience. In addition I am also a organized and motivated employee eager to apply time management and organizational skills in various environments. Consistently seeking any opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contractor
Deployed Services
El Paso, Texas
05.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Assisted in the development and implementation of security policies and procedures.
- Developed detailed plans for projects based on customer needs and expectations.
- Identified potential issues or risks that could impact the successful completion of projects.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Ensured safety protocols were being followed at all times by employees and subcontractors on site.
- Maintained order in the facility by monitoring inmate behavior and intervening when necessary.
- Enforced detainees rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised detainees during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with detainees in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Souix Chef
Landry's Seafood House
El Paso, Texas
06.2022 - 05.2023
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Supervised team members during meal service to ensure accuracy of orders.
- Checked quality of raw materials before use.
- Adhered to budget guidelines when purchasing ingredients and equipment.
Customer Service Sales Representative
Alorica
El Paso, TX
01.2019 - 01.2022
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Listened to customer requests and asked questions to provide effective solutions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Customer Service Sales Representative
TLC & Associates
El Paso, Texas
01.2018 - 01.2019
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Maintained records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services.
Education
High School Diploma -
Lone Star High School North
Gainesville, TX09-2016
Skills
- Investigation documentation
- Stationary surveillance
- Identification verification
- Staff Management
- Crime Prevention
- Emergency Response
- First aid and CPR certified
- Fire safety training
- Incident Reporting
- Records Management
- Security Procedures
- De-Escalation Techniques
- Trained in defensive tactics
- Discretion and Confidentiality
- Behavioral disorders familiarity
- Firearms proficiency
- State and federal laws knowledge
- Surveillance
- Complaint resolution
- Scheduling
- Data Entry
- Account updating
- Consultative Sales
- Call Management
- Data Collection
- Microsoft Outlook
- Positive and professional
- Escalation management
- CRM Software
- Call Center Operations
- Staff Training
Certification
- Blood Born Pathogen/Infectious Disease Control (OSHA)
- CPR certified
- Texas Food Handlers
- TABC
- NCCER Welding MIG & TIG
Languages
Spanish
Native/ Bilingual
French
Professional
Turkish
Limited
Arabic
Elementary
Timeline
Contractor
Deployed Services
05.2023 - Current
Souix Chef
Landry's Seafood House
06.2022 - 05.2023
Customer Service Sales Representative
Alorica
01.2019 - 01.2022
Customer Service Sales Representative
TLC & Associates
01.2018 - 01.2019
High School Diploma -
Lone Star High School North
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