VICTOR TORRES
San Francisco,CA
Summary
Proven leader in parking management, adept at enhancing customer satisfaction and streamlining operations, as demonstrated at DUBLIN HYUNDAI & GENESIS. Skilled in vehicle safety and team development, I boosted service quality through innovative strategies, achieving significant improvements in efficiency and customer loyalty.
Overview
48
48
years of professional experience
Work History
Valet Manager
DUBLIN HYUNDAI & GENESIS
01.2023 - Current
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
Valet Supervisor
TOYOTA MARIN
01.2021 - 12.2022
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Conducted routine safety inspections to identify potential hazards or maintenance needs, reducing the risk of accidents or property damage while maintaining a safe environment for both staff and guests.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Assisted upper management with budget preparation, monitoring expenses throughout the year to ensure financial targets were met.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through referrals and networking opportunities.
Valet Supervisor
HYUNDAI DAILY CITY
01.2011 - 12.2020
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Manager
San Francisco Chronicle
01.1977 - 12.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
OCEANA HIGH SCHOOL
Pacifica, CA06.1973
Skills
- Vehicle Safety Knowledge
- Parking Management
- Basic Maintenance Knowledge
- Incident Reporting
- Operational procedures
- Policy Enforcement
Languages
Spanish
Full Professional
Timeline
Valet Manager
DUBLIN HYUNDAI & GENESIS
01.2023 - Current
Valet Supervisor
TOYOTA MARIN
01.2021 - 12.2022
Valet Supervisor
HYUNDAI DAILY CITY
01.2011 - 12.2020
Manager
San Francisco Chronicle
01.1977 - 12.2010
High School Diploma -
OCEANA HIGH SCHOOL
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