Victor Torres
Freehold,NJ
Summary
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Overview
33
33
years of professional experience
Work History
Owner Operator
Destiny Motorsports
Wayne, NJ
06.2018 - 03.2024
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Delivered excellent customer service to clients and fellow employees.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Set pricing structures according to market analytics and emerging trends.
- Implemented successful business strategies to increase revenue and target new markets.
General Sales Manager
Hudson Honda
West New York , NJ
01.2015 - 03.2018
- Monitored customer satisfaction levels and took corrective action when needed.
- Identified areas needing improvement in order to maximize efficiency.
- Managed staff of 20 sales representatives, providing guidance and support as needed.
- Maintained accurate records of all transactions in the company's CRM system.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Assisted in developing pricing models for various products or services offered by the company.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Defined goals and objectives to generate significant amounts annually in sales revenue.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
General Manager/ GSM
Route 23 Honda
Pompton Plains, NJ
01.2000 - 01.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
Finance Manager
Hudson Honda
West New York, NJ
01.1998 - 12.1999
- Prepared financial documents such as budgets, forecasts and reports.
- Advised executive leadership on capital allocation decisions based on market conditions.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Created monthly performance metrics that tracked key performance indicators.
Service Manager/Service Advisor
Route 23 Honda
Pompton Plains, NJ
07.1991 - 10.1997
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Performed root cause analysis on recurring problems encountered by customers.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
Education
Business Administration and Management
St. Peter's College
Jersey City, NJSkills
- Financial Planning
- Operational Reporting
- Operations Management
- Mechanical recoveries
- Operations Oversight
- Budget Development
Timeline
Owner Operator
Destiny Motorsports
06.2018 - 03.2024
General Sales Manager
Hudson Honda
01.2015 - 03.2018
General Manager/ GSM
Route 23 Honda
01.2000 - 01.2015
Finance Manager
Hudson Honda
01.1998 - 12.1999
Service Manager/Service Advisor
Route 23 Honda
07.1991 - 10.1997
Business Administration and Management
St. Peter's College
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