VICTOR TORRES
Jacksonville
Summary
Customer-focused professional with 11+ years leading teams, solving complex problems, and delivering exceptional service in fast-paced environments. Experienced coordinating stakeholders, resolving issues, maintaining accurate documentation, and improving operational efficiency.
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Overview
11
11
years of professional experience
Work History
Operations Supervisor / Team Leader
United States Navy
01.2015 - Current
- Served as the primary point of contact between leadership and personnel to resolve issues quickly.
- Built strong relationships through professional communication and follow-through.
- Maintained detailed documentation with exceptional accuracy.
- Coached and mentored new employees while improving team performance.
- Balanced multiple priorities while consistently meeting deadlines.
- Recommended workflow improvements that increased efficiency and quality.
Education
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
Daytona Beach, FL12.2025
Associate of Science - Aeronautical Science
Embry-Riddle Aeronautical University
Daytona Beach, FL04.2024
Skills
- Customer Service
- Operations
- Microsoft Office
- Excel
- Documentation
- Data Entry
- Scheduling
- Leadership
- Communication
- Problem Solving
- Compliance
- Training
- Process Improvement
- Quality Assurance
- Operations management
HONORS
Navy Achievement Medal, Sailor of the Year
Timeline
Operations Supervisor / Team Leader
United States Navy
01.2015 - Current
Bachelor of Science - Aeronautics
Embry-Riddle Aeronautical University
Associate of Science - Aeronautical Science
Embry-Riddle Aeronautical University