Victor Tovar
Master Plumber
Houston,TX
Summary
Accomplished Master Plumber at Hello Plumber, LLC, recognized for delivering exceptional plumbing solutions and outstanding customer service. Expertise in leak detection and preventive maintenance led to significant cost savings. Proven ability to train staff effectively and ensure compliance with safety regulations, enhancing operational efficiency and client satisfaction.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
10
10
years of professional experience
Work History
Service Technician
American Residential Services LLC
Conroe, TX
07.2025 - Current
- Diagnosed and repaired plumbing systems, ensuring optimal functionality and customer satisfaction.
- Led initiatives to enhance service quality, resulting in improved client feedback and satisfaction scores.
- Installed plumbing fixtures and appliances, adhering to safety standards and building codes.
- Collaborated with team members to execute service calls efficiently, enhancing workflow processes.
- Trained junior technicians on equipment handling and maintenance procedures, fostering skill development.
Responsible Master Plumber
Hello Plumber, LLC
Houston, TX
04.2016 - 07.2024
- Installed, replaced, repaired and maintained piping systems, fixtures and equipment in residential and commercial buildings.
- Scheduled repair jobs according to customer needs and availability of supplies and parts.
- Followed all applicable health and safety standards while performing tasks.
- Provided technical support to customers regarding plumbing issues such as installation instructions or troubleshooting tips.
- Replaced faulty valves, washers and seals in taps, showers and toilets.
- Calculated the size of necessary materials required for each job.
- Conducted preventive maintenance programs to minimize breakdowns due to wear or corrosion.
- Assisted in the training of new plumbers on safe work practices.
- Worked with a variety of materials such as copper tubing, galvanized pipe, PVC plastic pipe and other related materials.
- Verified that installations comply with local building codes and safety regulations.
- Connected water supply lines to fixtures such as sinks, toilets and appliances.
- Monitored performance levels of installed equipment to detect malfunctions before they become serious problems.
- Performed detailed inspections of plumbing systems, identified and corrected code violations.
- Located and repaired leaks in water supply lines.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
Education
Graduate Certificate - Air Conditioning
Doolin Technical College
Houston, TX04-1991
High School Diploma -
Klein Forest High School
Houston, TX05-1987
Skills
- Plumbing installation and repair
- Preventive maintenance strategies
- Regulatory compliance
- Technical assistance
- Leak detection expertise
- Customer service excellence
- Water heater servicing
- Residential plumbing solutions
- Gas line installation proficiency
- Troubleshooting expertise
- Staff training and development
- Effective decision-making
- Conflict resolution skills
- Communication proficiency
- Attention to detail
- Installation and repair
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Professional and courteous
Affiliations
- Enjoy spending time with family and friends. Working around the house in my spare time is therapeutic. Walking in the park has become a good place for my relationship to heal and grow.
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
American Residential Services LLC
07.2025 - Current
Responsible Master Plumber
Hello Plumber, LLC
04.2016 - 07.2024
High School Diploma -
Klein Forest High School
Graduate Certificate - Air Conditioning
Doolin Technical College
Education and Training
other,other