Lead Intake Coordinator
Horizon Valley Home Healthcare
- Built strong relationships with patients, families, and referral sources to support an effective intake process.
- Developed comprehensive training materials, equipping new hires with essential knowledge and skills for success in their roles.
- Implemented quality control measures to maintain accuracy and consistency in data entry and record-keeping processes.
- Improved patient satisfaction with the intake process through attentive listening, empathy, and clear communication.
- Streamlined daily operations, effectively managing a team of intake coordinators to ensure timely processing of patient information.
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
- Demonstrated exceptional problem-solving skills, resolving complex client issues and maintaining a high level of satisfaction.
- Enhanced patient intake process by streamlining communication channels and improving documentation procedures.
