VICTOR U. BAKARE
Customer Service Representative
Schaumburg
Summary
I am an experienced customer service representative, consistently prioritized customer satisfaction by attentively listening to the needs, resolving and analyzing issues efficiently, thereby providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Self Employed Services
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Proactively sought opportunities to improve customer service and enhance experience.
- Maintain accurate records of deliveries, including obtaining signatures and noting any discrepancies.
Commercial Claims Representative
The Hartford
03.2024 - Current
- Review commercial business policies to determine coverage for claims submitted
- Claim investigation (cause, scope, and damages)
- Subrogation and salvage investigation
- Evaluate and set reserves on new claims
- Indemnity payments on new and existing claims
- Document all claim activities to support the outcome of the claim file
- Collaborate with vendors to bring resolution to claims
- Maintain timely and professional communication with customers
Sr. Business Analyst
The Hartford
10.2012 - 03.2024
- Work in an Agile environment
- Review intake tickets and meet with customers to understand data requests
- Investigate and build requirements for use by developers
- Testing completed reports to ensure compliance with requirements
- Collaborate with customers on UAT
- Investigate and resolve issues with broken reports
- Enterprise Data Services (EDS) Lead on all Department of Insurance (DOI) data calls
- Daily Collaboration with Compliance Team on all DOI requests
- Daily Collaboration with developers to ensure accuracy and timely delivery of all data calls
- UAT on all data calls to ensure completeness and accuracy
- RCPS on DOI compliance reporting
- In charge of EDS CAT activities and managed our CAT reporting relationship with Property Claim Services (PCS) for several years
- Provide daily reporting to PCS to support pre and post CAT activities including industry-wide loss estimating on CAT events
- Provide similar reporting to support actuarial reserving
Inside Claims Representative
The Hartford
03.2006 - 10.2012
- Interpret commercial and personal lines policy contracts and apply to reported claims to fulfill the company’s contractual obligations to policyholders
- Investigate all claims to determine cause, scope, and extent of damages and liability
- Investigate subrogation and salvage potential
- Evaluate claims for the purpose of setting reserves and making appropriate indemnity payments
- Document all claim activities to support the outcome of the claim file
- Determine scope of damages and prepare damage estimates
- Mitigate damages and negotiate with third parties to achieve cost effective claim resolution
- Control expenses related the claim file
- Coordinate with Independent Claims Adjusting Companies, Engineering Company, and other third party service providers to achieve effective and timely claims resolution
- Maintain timely and professional communication with customers
- Create high level policyholder satisfaction by complying with standards for timeliness of contact, follow up, and Unfair Clam Settlement Practices Acts
- Operate in a Team environment and support other team members to enhance overall team productivity
MORTGAGE ASSOCIATE II
Argent Mortgage Company LLC
06.2005 - 01.2006
- Auditing pre-closing and post-closing loan files for accuracy of documentation and proper title
- Preparing and transmitting closing figures, conditions and other documents
- Consistently ranked as one of the top set up specialists
- Providing effective and courteous customer service to internal and external customers
- Trusted to take on additional responsibilities outside my immediate purview and commended by my supervisor for my energy and commitment to work
Education
Master of Science - Accountancy
Benedictine University
01.2019
Master of Business Administration - Finance
University of Lagos
01.2000
Skills
- Strong work ethics
- Analytical
- Detail Oriented
- Loyal
- Professional
- Responsible
- Hardworking
- Team Player
Timeline
Customer Service Representative
Self Employed Services
02.2025 - Current
Commercial Claims Representative
The Hartford
03.2024 - Current
Sr. Business Analyst
The Hartford
10.2012 - 03.2024
Inside Claims Representative
The Hartford
03.2006 - 10.2012
MORTGAGE ASSOCIATE II
Argent Mortgage Company LLC
06.2005 - 01.2006
Master of Business Administration - Finance
University of Lagos
Master of Science - Accountancy
Benedictine University
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