Sandra Malkin
Austin,Tx.
Summary
Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
6
6
years of professional experience
Work History
Data Analyst
Dynata
Plano, TX
08.2022 - Current
- Identified and proposed recommendations, enhancing technology capabilities.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Collected, tracked and reviewed data to evaluate business and market needs.
- Enforced security measures to maintain data integrity.
- Leveraged software to compile and model data.
- Reviewed business requirements and revised implementation strategies to resolve data issues.
- Studied consumer behavior and marketing results to identify new products and sources.
- Completed follow-up phone calls to provide referrals and data according to client's needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Intern, Political Affairs Officer
The Borgen
Tacoma, WA
03.2021 - 08.2021
- Leading public and political outreach in my state through social media.
- Calling and emailing my congressional leaders weekly.
- Educating constituents and friends on how to stay connected with their congressional leaders.
- Mobilizing constituents to reach out to their congressional leaders to help sign different bills.
- Fundraising 25% over the required fundraising goal.
- Lobbying congressional leaders and attending virtual meetings.
- Persuading by writing letters to different local newspaper editors, schools, community organizations, and influencers to help spread the word.
- Creating multiple call for action contents that targets congressional leaders.
- Implementing a 1-mile marketing and political visibility campaign.
- Learn and maintain thorough knowledge of member benefits and programs and effectively communicate benefits to member.
- Analyzed and prioritized multiple responsibilities.
Membership Sales Specialist
Jewish Community Center of Pittsburgh
Pittsburgh, PA
05.2018 - 03.2020
- Develop and execute sales plans to convert online, telephone, and walk-in sales leads into memberships in order to achieve monthly sales goals.
- Manage online chat service where I provide exceptional customer service, promote the benefits of the JCC, and gather potential sales leads; convert ~40% of sales leads into future members.
- Develop and implement strategic sales initiatives in order to target under-represented target audiences.
- Hit monthly retention goals by strategically calling on customers with expiring memberships in order retain and renew memberships; maintain 75% month to month retention.
- Learn and maintain thorough knowledge of member benefits and programs and effectively communicate benefits to member.
- Serve as a representative of the JCC at different health fairs, street festivals, and multiple sports events
- Provided excellent customer service and front desk duties
- Served as a leader and manager to junior staff during evening and weekend shifts.
Legal Assistant | Application Specialist
Berger and Green
Pittsburgh, PA
11.2018 - 06.2019
- Handling a large volume of social security applications.
- Assisting clients in applying for Social Security benefits while making sure all requirements are meant and important documents are submitted.
- Working closely with multiple attorneys with providing extensive reports and research on clients.
- Training other co-workers in the step-by-step process of helping numerous clients apply for Social Security Disability Benefit.
- Intake Specialist – collecting, reviewing, and analyzing qualifications for incoming potential applicants.
- Proofreading clients’ applications several times before submission.
- Ordering various client’s records as needed.
- Updating client’s information and records remotely.
- Receptionist duties – answering and forwarding phone calls throughout the office.
- Overseeing several office duties.
- Sorting and distributing mail.
Legal Assistant
Vaco at Google
San Francisco, CA
2021 - 2022
- Analyzing and organizing incoming legal requests and inquiries from law enforcement and third parties with a high level of accuracy
- Responding to internal and external inquiries based on team policy
- Reviewing and transcribing a variety of legal documents
- Assimilating feedback and applying learnings in a dynamic environment
- Working cross-functionally with peers, leads, and stakeholders
- Maintaining confidentiality and professionalism
- Reading, translating, and interpreting legal requests in Italian
- Analyzing and processing high volumes of data with precision
communicating effectively with government officials via email and phone - Mastering flexibility and adaptability to shifting priorities
Education
Bachelor of Arts - International Relations, Political Science
Duquesne University
12.2017
Skills
- Microsoft Word, Office, Excel, and PowerPoint
- Proficient in Salesforce User Administration
- Proficient in Needles case management software
- Bilingual
- Knowledge of Google products and services
Timeline
Data Analyst
Dynata
08.2022 - Current
Intern, Political Affairs Officer
The Borgen
03.2021 - 08.2021
Legal Assistant | Application Specialist
Berger and Green
11.2018 - 06.2019
Membership Sales Specialist
Jewish Community Center of Pittsburgh
05.2018 - 03.2020
Legal Assistant
Vaco at Google
2021 - 2022
Bachelor of Arts - International Relations, Political Science
Duquesne University
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