Victor Uribe
Springfield ,MO
Summary
Excelled in operations management and conflict resolution, significantly improving service delivery and efficiency. Skilled in POS system operation
and fostering a collaborative work environment, consistently achieving and surpassing performance goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Varsity Assistant Coach
Mountain Home Public Schools
11.2023 - Current
- Mentored athletes for personal/physical growth, emphasizing teamwork, hard work and sportsmanship both on and off the field.
- Provided feedback on athlete performances during practices/games which led to noticeable improvements in their skills over time.
- Ran effective practice drills to increase endurance and boost skills in athletes.
Restaurant Manager
Diego’s
12.2018 - Current
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic
- Willing to work under severe heat and cold conditions.
- Motivated staff to perform at peak efficiency and quality.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Cook Shift Leader
Diego’s
12.2011 - 09.2013
- Managed opening and closing shift kitchen tasks.
- Maintained well-organized place to keep work consistent.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Boosted team morale and reduced turnover, conducting regular training sessions on culinary techniques and kitchen safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
None -
Flippin High School
Flippin, ARSkills
- Customer engagement
- Performance improvement
- Team management
- Calm and pleasant demeanor
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Customer loyalty
- Highly Adaptable
- Performance improvement
- Conflict resolution techniques
- Stable work history
- Coaching and mentoring
- Staff supervision
- Training and onboarding
- Collaboration and teamwork
- Critical thinking
- Employee supervision
- Quality assurance
- Calm and pleasant demeanor
- POS terminal operation
Timeline
Varsity Assistant Coach
Mountain Home Public Schools
11.2023 - Current
Restaurant Manager
Diego’s
12.2018 - Current
Cook Shift Leader
Diego’s
12.2011 - 09.2013
None -
Flippin High School
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