Victor Valenzuela
Las Vegas,NV
Summary
Hello my name is Victor Valenzuela, I enjoy to playing a video game, Sudoku, any activity that allow me to use my head. Love to listening to music, spending time with my friends.
Hardworking employee with customer service, multitasking, and time management abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Porter
HMS Host
Las Vegas, NV
07.2018 - 09.2023
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Dusted furniture, machines or equipment.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Followed company uniform, performance and security policies with every job.
- Cleared trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Maintained a safe work environment by adhering to all safety protocols.
- Assisted in unloading merchandise from delivery trucks.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Prepared outgoing shipments by packing items according to company guidelines.
- Checked expiration dates on food items prior to stocking shelves.
- Responsible for checking identification when selling alcohol or food products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Inspected equipment for proper functioning and reported any issues to management.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Stripped, sealed and polished floors.
- Notified managers of repair needs or additions to building operating systems.
- Kept business entrances clean, tidy and professional in appearance.
- Moved furniture and other heavy objects as needed throughout the facility.
- Maintained inventory of necessary supplies.
- Stocked shelves and rotated inventory to ensure freshness of products.
- Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
- Greeted customers and provided assistance with their needs.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Performed basic maintenance and cleaning.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Completed day-to-day duties accurately and efficiently.
Coordinator
Gateway
Las Vegas, NV
10.2017 - 07.2018
- Assemble wheelchairs for all Southwest Flight at the right gate, assist anyone that's leaving, or getting off their fight.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Analyzed customer feedback surveys in order to identify opportunities for improvement.
- Resolved customer complaints in a timely manner while upholding company standards.
- Maintained records of customer needs and preferences.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Enhanced performance through collaboration with diverse teams.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Crewmember
Mcdonald's
Las Vegas, NV
05.2016 - 11.2016
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted management with inventory control and stock ordering.
- Wiped down tables and equipment, swept and refilled stock.
- Checked expiration dates on all products before serving them to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Produce
El Super
Las Vegas, NV
07.2015 - 11.2015
- Coordinated promotional activities such as sales events, product launches, and special offers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored inventory levels and ordered new stock when necessary.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized special promotions such as discounts or loyalty programs to attract more customers.
- Suggested additional items to every customer to increase sales.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate inventory records and tracked stock levels.
- Performed regular maintenance checks on equipment and facilities.
- Analyzed competitive pricing information from other stores in the area.
- Resolved customer complaints in an efficient manner.
- Organized promotional displays to attract shoppers' attention.
- Understood and followed oral and written directions.
Janitor
Service Management Systems
Las Vegas, NV
01.2015 - 06.2015
- Reduced cleaning time significantly while maintaining company quality standards.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Notified managers of repair needs or additions to building operating systems.
- Operated carpet extractors and floor buffers according to instructions.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Followed company uniform, performance and security policies with every job.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Followed safety processes for all manual and electric cleaning equipment.
- Inspect buildings for safety hazards before beginning work assignments.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Dusted furniture, machines or equipment.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Empty wastebaskets and trash containers.
- Keep a log book of daily tasks completed for record keeping purposes.
Education
High school or equivalent -
Bonanza High School
01.2014
Skills
- Facility Cleaning
- Materials Organization
- Customer Service
- Initiative and Self-Motivation
- Work Planning and Prioritization
- Safety Protocols
- General Labor
- Inventory Maintenance
- Supply Management
- Safety and Security
- Trash Pickup
- Strong Work Ethic
- Safety Awareness
- Critical Thinking
- Problem-Solving
- Running Errands
- Work Orders
- Maintenance Scheduling
- Heavy Lifting
- Ensuring Customer Satisfaction
- Hand-Eye Coordination
- Critical Analysis
- Hardware Troubleshooting
- Online Research
- Game Readiness
Additional Information
I have obtained a green, ramp badge from the airport, so that I may pick up order outside of the airport.
Languages
English
Professional
Spanish
Limited
Timeline
Porter
HMS Host
07.2018 - 09.2023
Coordinator
Gateway
10.2017 - 07.2018
Crewmember
Mcdonald's
05.2016 - 11.2016
Produce
El Super
07.2015 - 11.2015
Janitor
Service Management Systems
01.2015 - 06.2015
High school or equivalent -
Bonanza High School
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