Victor Valera
Oakland Gardens,NY
Summary
To obtain a position with a company, where I can utilize my experience and skills. Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
National Service Manager/National Key Account Manager
MAGNI America
Roselle, NJ
08.2016 - Current
- Ensured compliance with all regulatory standards and requirements for national service operations.
- Monitored performance metrics of the national service team to identify areas of improvement.
- Coordinated with vendors, suppliers, and other stakeholders to ensure timely delivery of services across the country.
- Conducted regular training sessions for service technicians on best practices in customer service.
- Managed daily operations of the national service team including scheduling, resource allocation, and budgeting.
- Resolved escalated complaints from customers in a professional manner within established timelines.
- Organized meetings with representatives from various departments to discuss progress on projects related to national service initiatives.
- Maintained accurate records of all expenses incurred while providing services nationwide.
- Identified opportunities for cost savings through improved operational efficiency.
- Negotiated contracts with vendors and suppliers to secure favorable terms and conditions while purchasing materials required for servicing customers nationally.
- Sourced new talent for hiring additional personnel in order to meet increased demand for services across different regions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Conducted training and offered staff development opportunities to decrease process lags.
- Prepared invoices and warranty forms to obtain payments.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Developed and implemented clear policies and procedures across multi-state area.
- Created training manuals to resolve simple and complex customer issues.
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance.
- Worked with service department managers to enforce compliance with manufacturer warranty and policy procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Shift Supervisor
Waste Management
Newark, NJ
10.2015 - 05.2016
- Repairs and maintains all equipment and trucks
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Schedules and administers fleet maintenance, assists in troubleshooting problems with equipment
- Supervises maintenance operations
- Plans and distributes the work
- Delegates responsibilities as appropriate and monitors performance
- Ensures compliance on a day-to-day basis with State, Federal and Company requirements
- Works closely with location manager providing status of maintenance
- Identifies and recommends actions to improve operating efficiency
- Performs all other duties as assigned.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
Service Technician
Prevost
Secaucus, NJ
01.2012 - 10.2015
- Responsible for checking engine condition before and after repair
- Timely filled out purchase orders and documented all NYC MTA service calls
- Performed preventive maintenance to Volvo engines
- Completed required paperwork associated with repaired vehicles.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Provided technical support to customers over the phone and in person.
Roadside Service Technician
Red Dot Trucking Service Inc.
Mahwah, NJ
01.2011 - 01.2012
- Worked on pneumatic, electric, and hydraulic systems
- Repaired and changed tires
- Performed safety inspections and checks on vehicles
- Performed roadside emergency diagnosis and repair of roadside equipment.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed new systems according to manufacturer specifications.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
Service Manager
Diamond Interior Demolition Inc.
Hackensack, NJ
02.2004 - 01.2011
- Fleet management of over 25 vehicles and all construction equipment
- Developed and implemented new policies to facilitate a safe and efficient working environment
- Oversaw the day-to-day operations of employees in the maintenance shop
- Reviewed maintenance requests, and work orders
- Routinely check all vehicle’s engine oils and break oil.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Education
Diesel Technology -
Engine City Technical Institute
06.2011
Skills
- Highly skilled with electrical voltmeter testing
- Safety Processes
- Customer Service
- Schedule Management
- Project Planning
- Staff Management
- Employee Development
- Budget Management
- Team Development
- Onboarding and Orientation
- Staff Development
- Reading electrical schematic
- Reading hydraulic schematics
- Transport refrigeration diagnostic
- Computer Skills
- Scheduling and Coordinating
- Goal Setting
- Hiring and Training
- Task Delegation
- Problem Resolution
- Documentation and Reporting
- Decision-Making
- Customer Relationship Management
- Managing Operations and Efficiency
- Team Leadership
- Teamwork and Collaboration
- Training and Development
- Interpersonal Relations
- Preventive Maintenance
- Good Judgment
- Employee Coaching and Mentoring
- Strategic Planning
- Budget Administration
- MIG & ARC welding
- Heavy truck applications
- Electrical testing
- Knowledge of Volvo, Cummins, Detroit, Mercedes, DEUTZ, Perkins, and CAT engines
Certification
- EPA Certification
- 608 Universal
- 609 MVAC
- Forklift operator license
- Cranes operator license up to 75 tons
- Mercedes (MTU) certified
- Volvo Certified
- DEUTZ certified
References
References upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Italian
Elementary
Timeline
National Service Manager/National Key Account Manager
MAGNI America
08.2016 - Current
Shift Supervisor
Waste Management
10.2015 - 05.2016
Service Technician
Prevost
01.2012 - 10.2015
Roadside Service Technician
Red Dot Trucking Service Inc.
01.2011 - 01.2012
Service Manager
Diamond Interior Demolition Inc.
02.2004 - 01.2011
Diesel Technology -
Engine City Technical Institute
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