Summary
Overview
Work History
Education
Skills
Timeline
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Victor Verrett

Victor Verrett

Thibodaux,Louisiana

Summary

Over 25 years in the industry and I still love it! I don't know, maybe I'm crazy but I believe it's exactly where I belong. I have gone from sweeping shops to swinging hammers to being called out all hours of the night to being covered in foam fill to looking that customer in the eye shaking their hand and sitting down with them and discussing what is best for their fleet. I know if given the opportunity I would try my absolute best to achieve any goals set in front of me.

Overview

26
26
years of professional experience

Work History

Service Manager/Sales/Whatever it takes

Southern Tire Mart
Houma, LA
03.2022 - Current
  • Coordinate work flow in the shop on the road, work closely with all service techs and generate service orders for them, answer phones, generate quotes for all customers,(retail and commercial) including emailing and communicating with commercial and national account customers, assist walk-in customers, ensure a positive inventory, and maintain exeptional customer satisfaction.
  • Coordinate with sales persons and management from surrounding STM location on other sale, service calls, solid and foam fill orders.
  • Maintain a safe and productive work environment.

Store Manager

NTB (National Tire and Battery)
Hammond, Louisiana
09.2021 - 03.2022
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction
  • Coordinated employee schedules for optimum performance and shift coverage along with payroll.
  • Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment.

QA/QC Welding Inspector

Cornerstone Inspection
Thibodaux, LA
02.2020 - 08.2021
  • NDT CPWI+V Cert
  • MT Lvl II Cert.

Store Manager

Chabill's Tire and Auto
Boutte, Louisiana
04.2018 - 01.2020
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit
  • Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.

Commercial and OTR Sales

Southern Tire Mart
Houma, Louisiana
03.2014 - 04.2018
  • Obtained new customers, serviced and maintained existing customers
  • Trained new hires in mounting and repairing tires
  • Dispatched service techs, delivered to customers, picked up casing for retread and scrap
  • Write up customers tires for recapping or credits, and provided fleet checks
  • Always be available for the needs of the customer
  • Whatever it takes.

Tire Fleet Mechanic

Gulf Island Fabrications
Houma, Louisiana
02.2012 - 02.2014
  • In charge of maintaining tire fleet.

Commercial/OTR 24 hr Service Tech./Warehouse Mng.

TCI (Tire Center)
Houma, Louisiana
06.2004 - 02.2012
  • TIA certified in commercial
  • TIA certified in OTR
  • Also was in charge of warehouse inventory.

Tire Technician

Chabill's Tire and Auto
Houma, Louisiana
01.2002 - 06.2004
  • Tire technician.

Technician

Nam's Tire Service
Houma, Louisiana
07.1998 - 01.2002
  • Did what ever I was told to do
  • From tires to brakes to cleaning.

Education

TIA Commercial

TIA
New Orleans, LA
05-2024

MT Lvl II -

River Parish Community College (RPCC)
05.2021

PMI -

River Parish Community College (RPCC)
05.2021

UTT -

River Parish Community College (RPCC)
05.2021

CPWI+V -

National Welding Inspection School (NWIS)
03.2021

TIA OTR -

TIA
01.2015

GED -

LE Fletcher Community College
10.2009

TIA Commercial -

TIA
01.2004

Skills

  • Outstanding customer service
  • Commercial, Retail, OTR, Rubber Track, and Solid tire Knowledge
  • Sales experience
  • Management experience
  • Always looking to learn and grow
  • I like to get things done
  • Schedule Management
  • Workplace Safety
  • Estimating and Quoting
  • New Employee Hiring
  • Shift Scheduling
  • Employee Training and Development
  • Customer Service Management
  • Service Quality Management
  • Positive Attitude
  • Reliable and Responsible
  • Staff Management
  • Rapport Building
  • Crew Leadership
  • Staff Motivation
  • Employee Supervision
  • Trustworthy and Honest
  • MS Office
  • Workflow Management
  • Employee Relations
  • Coaching and Mentoring
  • Problem-Solving
  • Sales Support
  • Continuous Improvement
  • Service Order Flow
  • Supply Ordering
  • Budget Control
  • Relationship Building

Timeline

Service Manager/Sales/Whatever it takes

Southern Tire Mart
03.2022 - Current

Store Manager

NTB (National Tire and Battery)
09.2021 - 03.2022

QA/QC Welding Inspector

Cornerstone Inspection
02.2020 - 08.2021

Store Manager

Chabill's Tire and Auto
04.2018 - 01.2020

Commercial and OTR Sales

Southern Tire Mart
03.2014 - 04.2018

Tire Fleet Mechanic

Gulf Island Fabrications
02.2012 - 02.2014

Commercial/OTR 24 hr Service Tech./Warehouse Mng.

TCI (Tire Center)
06.2004 - 02.2012

Tire Technician

Chabill's Tire and Auto
01.2002 - 06.2004

Technician

Nam's Tire Service
07.1998 - 01.2002

TIA Commercial

TIA

MT Lvl II -

River Parish Community College (RPCC)

PMI -

River Parish Community College (RPCC)

UTT -

River Parish Community College (RPCC)

CPWI+V -

National Welding Inspection School (NWIS)

TIA OTR -

TIA

GED -

LE Fletcher Community College

TIA Commercial -

TIA

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Victor Verrett