Summary
Overview
Work History
Education
Skills
Timeline
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Victor Villegas

Chicago,IL

Summary

Dedicated worker skilled at providing efficiency in shipping and receiving, acquainted and aware of the company's needs and preferences. Able to multitask in a persistent manner while carrying out a face-paced work ethic to meet team goals. I'm also able to bring the best out of myself meaning working in an optimistic and centered mindset to provide the best customer service possible to bring results and encourage customers to keep shopping with us. I bring my work, intelligence, and experience to handle any situation that the workplace might bring to help me and others meet production and quality goals.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
09.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Responsible for loading boxes and envelopes in each packer's station allowing them to pack shipments uninterruptedly.
  • Had to pack shipments at about a 120 item pack rate an hour allowing for a fast & efficient pace to meet company needs.

Sales Associate

Target
08.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Helped with customer fulfillment through online orders by locating & stowing items around the store in a sub 40 minute completion per batch.
  • Also physically took out online orders and loaded them up to guests' cars in under 3 minutes which kept store rates impressive and efficient.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

TJX Companies
09.2020 - 09.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Have had to endure multitasking and stayed for longer times than scheduled.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Had to recover the store meaning making sure clothes looked presentable, making sure clothes on display racks/mannequins were clean and had on the right outfit, and making sure all departments are clean and that items are in their designated areas.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Also engaged in customer service by offering the company's credit card to meet company needs & commissions which was met by averaging 1.5 credit applications per 100 customers.

Education

Master of Criminal Justice - Criminal Justice

Saint Xavier University
Chicago, IL
05.2026

High School Diploma -

Thornton Fractional South High School
Lansing, IL
05.2022

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Bilingual: Able to speak Spanish & English fluently
  • Always more than willing to do everything in my power to meet company needs
  • Imperturbable and persistent with all workloads or new procedures that might come down the road
  • Cleaning and Organizing
  • Able to use great customer service by greeting and actively engaging with the customer's needs, questions, or concerns
  • Clear Communication
  • Able to endure long hours
  • Use logic & reasoning to solve any sort of problems
  • Also able to use logical judgement to make decisions when a manager or higher up employee isn't present

Timeline

Warehouse Worker

Amazon
09.2023 - Current

Sales Associate

Target
08.2022 - 08.2023

Sales Associate

TJX Companies
09.2020 - 09.2022

Master of Criminal Justice - Criminal Justice

Saint Xavier University

High School Diploma -

Thornton Fractional South High School

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Victor Villegas