Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Certification
Languages
Software
Timeline
SeniorSoftwareEngineer
Victor Villela

Victor Villela

Irvine,California

Summary

Experienced and effective Operations Manager with valuable industry experience and a passion for management. Proven track record of enhancing overall operations within a company or department, consistently delivering exceptional results. Skilled in analytical thinking, strategic planning, leadership, and efficient staff and procedure management. Committed to driving organizational success through innovative solutions and fostering a collaborative work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Ashley Furniture
06.2015 - Current
  • Managed store operations, ensuring compliance with all applicable laws and regulations
  • Implemented new policies and procedures to streamline store operations and increase employee productivity
  • Exceeded budget sales and monitored spending to ensure store operations remained within budget
  • Assisted with interviewing and hiring new staff, resulting in a team of highly motivated and well-trained employees
  • Developed and monitored key performance indicators (KPIs) to track financial performance and identify areas for improvement using Power Bi
  • Introduced and implemented AI technology to increase the use of social media in the showroom, resulting in increase of traffic for the stores and brand awareness.
  • Developed and implemented a successful sales strategy that increased sales volume by 10% every year and breaking records for every store's volume.

Sales Manager

Ashley Furniture
01.2013 - 06.2015
  • Conducted market research and analysis to identify new opportunities, resulting in a 20% increase in customer acquisition and following up increased our company customer retention by 75%
  • Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience
  • Developed a comprehensive sales training program that improved team efficiency by 50%
  • Implemented a sales tracking system to monitor sales performance across all regions.

Sales Professional

Ashley Furniture
10.2010 - 12.2012
  • Negotiated complex deals that exceeded company targets and delivered maximum value to customers
  • Developed a customer segmentation model that helped identify and target high-value customers
  • Implemented a sales process that streamlined customer interactions and reduced selling time by 50%
  • Developed a comprehensive sales strategy that resulted in a 50% increase in customer retention and satisfaction.

Education

Real Estate Certification - undefined

CADRE
12.2022

Major in Business and a Minor in Computer Science - undefined

East Los Angeles College
East Los Angeles
01.2007

High School Diploma - undefined

Bell Gardens High School
Bell Gardens
06.2005

Skills

  • Ability to Multitask
  • Adaptability
  • Critical thinking and problem solving
  • Effective Time Management
  • Fast Learner
  • Leadership
  • Communication Skills
  • Microsoft Office
  • Time Management
  • Project Management
  • CRM
  • Microsoft Outlook
  • Microsoft Dynamics CRM
  • Marketing and Sales

Personal Information

Title: Store Operations Manager

References

References available upon request

Hobbies and Interests

  • Weight Lifting
  • Hiking
  • Dog Training
  • Photography
  • Reading

Certification

Real Estate Certification from CA DRE

Languages

Spanish
Native or Bilingual

Software

Sales Force

AI software

Social Media Platforms

Timeline

Store Manager

Ashley Furniture
06.2015 - Current

Sales Manager

Ashley Furniture
01.2013 - 06.2015

Sales Professional

Ashley Furniture
10.2010 - 12.2012

Real Estate Certification - undefined

CADRE

Major in Business and a Minor in Computer Science - undefined

East Los Angeles College

High School Diploma - undefined

Bell Gardens High School

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Victor Villela