VICTOR V. WILLIAMS
Stafford,VA
Summary
Experienced in maintaining and troubleshooting telecommunications networks. Dedicated to ensuring reliability and efficiency of telecommunication systems. Committed to contributing to employer's mission, vision, and values. Consistently strive to deliver high-quality results. Valued asset in optimizing telecommunication networks for seamless communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cox Communications Inc
01.2019 - Current
- Troubleshooting and repair of fiber optic; fiber to the home; network
- Perform maintenance to restore the HFC network according to Cox performance specifications as related to network plants
- Optimize Fiber Optic Node
- Maintain and troubleshoot equipment in the HFC network system, monitors CX connect, Cheetah XD, Path Track, Plantview, FNT connect, Remedy and Coral regarding changes to work schedule and information about current installation, service call or remedy tickets
- Provide excellent customer service to high rated customers, regarding their existing and other new services and promotes another Cox services
- Uses hand tools, power tools, and test equipment, works with alarms, low voltage electricity, and color coded wires
- Follows all safety procedures and policies
Cox Communications Inc
01.2017 - 01.2019
- Installs, disconnect, reconnects, adds changes, and troubleshoot video, telephony, high-speed Internet, and home automation services at customer locations
- Trouble shoot, locate and repair drop related problems
- Inform and educate customer about, promotes other services, and proposes solutions to other problems
- Co-ordinate with dispatch or supervisor of job status, problems, and rescheduling requirements
- Take responsibility of company vehicles, tools, and equipment
- Perform all duties in accordance with the company safety policies, training and procedures
- Takes whatever actions are required to deliver a great customer experience
Technician
Future Technologies, LLC
01.2016 - 01.2017
- Installs, disconnect, reconnects, adds changes and troubleshoot video, telephony, and high-speed Internet services at customer locations
- Trouble shoot, locate and repair drop related problems
- Inform and educate customer about, promotes other services, and proposes solutions to other problems
- Co-ordinate with dispatch or supervisor of job status, problems, and rescheduling requirements
- Take responsibility of company vehicles, tools, and equipment
- Perform all duties in accordance with the company safety policies, training, and procedures
- Takes whatever actions are required to deliver a great customer experience
Laser Technician
TRC/Parkway Products
01.2010 - 01.2016
- Assign inspectors daily to their workstations, to inspecting and packing finish products
- Train new employees and retrain current employees
- Assure each workstation has the necessary work instruction, master board and material needed prior to processing
- Monitor performance of inspectors and make the required action to meet productivity goal
- Prepare a variety of documentations and reports pertaining to the laser and processing of parts
- Acting as a supervisor in the absence of shift supervisor
- Setup, program, troubleshoot and repair laser machines that etch graphic designs on internal automotive parts
- Also, input production report at the end of the shift into computer
- Follow good manufacturing processes at all times
- Observe all safety rules and regulations for self and others
Electrical Sales Technician
Lloyd’s Electronics Int.
01.2006 - 01.2009
- Assisted customers with the purchase of electronics merchandise such as computers, televisions, cameras, telephones, radios, clocks, and other items
- Coordinated as well as processed special orders for customers and businesses
- Answered questions from in-store customers and telephone inquiries pertaining to items and pricing of merchandise
- Supported all elements of sales, manufacturing, and customer service
- Reviewed customer operations for improving business, process opportunities, and participated at conferences, trade shows, and other events as required by Sales Management and Product Marketing
- Developed and maintained business and client contact information
Engineer
Sierra Leone Telecommunication
01.1995 - 01.2006
- Managed the earth-based communications station which provides the communication link to communication satellites for Sierra Leone
- Generated engineering design documents (design review documents, pre-build/as built documentation, training, operation & maintenance documentation, etc.)
- Calculated link budgets, integration, and implementation; perform installation and commissioning of Earth station antenna (both C and Ku band) and site survey for possible VSAT
- Coordinated with different earth station for maintenance and establishment of new VSAT circuit
- Also, tested equipment for new and existing VSAT sites links
- PABX and fax installation and maintenance
- Supervise, design, diagnose faults, maintenance, and installation of external plant cables (underground and overhead)
- Indoor layout of different cable network
Education
01.2020
Diploma - Computer Studies
South Chelsea College
01.2009
Certificate - undefined
OCR Level1 Certificate for IT users (New Clair) Synergy Development & Training
01.2008
Bachelor’s degree - Electrical and Electronics Engineering
University of Sierra Leone
01.2004
Telecommunication Technician Part1 and2 - undefined
City and Guilds of London Institute
01.1999
Skills
- Fiber optics tele communications
- Customer Service
- Customer Service skills
- Telephony
- Team work and Collaboration
- Technical Proficiency
- Problem Solving
- Have five years of experience in a production manufacturing environment
- Able to repair and maintain industrial production machines and equipment
- Self-motivated and able to set effective priorities and implement decisions to achieve immediate and long-term goals as well as meet operational deadlines
- Coordinate projects from initiation to the end of completion
- Expert in troubleshooting and resolving problems
- Operate well independently and in a team environment
- Capable of handling a diversity of responsibilities simultaneously
- Excellent communication skills dealing with a diversity of professionals, clients, customers, and staffs
- Computer skills: Microsoft Word, Excel, Access, PowerPoint, Office
- Collaborator well with Micro-Vu Applications, Laser CAD, AutoCAD, and Laser Marking System
- Works Well Under Pressure
- Maintenance and repairs
- System troubleshooting
- Deadline oriented
- Workload management
- Attention to detail
Awards
2020: standard winner for Outside Plant VA, 2020: The Greatest of All time (G, O.A.T)2020 – Outside Plant, VA, Certificate of award, 2020: Regional Productivity Champion2020 - Outside Plant, VA Certificate of Award
Certification
2020
SCTE Broadband Premises Installer Certification2020
2009
South Chelsea College, London, England, Diploma in Computer Studies
2008
OCR Level 1 Certificate for IT users (New Clair) Synergy Development & Training, London
2004
University of Sierra Leone, Sierra Leone, West Africa, bachelor’s degree in electrical and Electronics Engineering
1999
Telecommunication Technician Part 1 and 2, City and Guilds of London Institute, London, England
- USA Driver's License
2020: standard winner for Outside Plant VA 2020: The Greatest of All time (G.O.A.T) 2020
This is the highest annual employee award of company for the best and exceptional performance all throughout the year
Languages
English
Professional Working
English
Professional Working
Timeline
Cox Communications Inc
01.2019 - Current
Cox Communications Inc
01.2017 - 01.2019
Technician
Future Technologies, LLC
01.2016 - 01.2017
Laser Technician
TRC/Parkway Products
01.2010 - 01.2016
Electrical Sales Technician
Lloyd’s Electronics Int.
01.2006 - 01.2009
Engineer
Sierra Leone Telecommunication
01.1995 - 01.2006
Diploma - Computer Studies
South Chelsea College
Certificate - undefined
OCR Level1 Certificate for IT users (New Clair) Synergy Development & Training
Bachelor’s degree - Electrical and Electronics Engineering
University of Sierra Leone
Telecommunication Technician Part1 and2 - undefined
City and Guilds of London Institute
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