Victor Williams
Summary
Dedicated retail management professional with proven expertise in store operations, team leadership, and customer experience optimization. Demonstrated 3+ years of progressive responsibility at Footlocker, consistently driving sales performance and operational excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Footlocker
08.2024 - Current
- Manage daily operations for a $5 million store, ensuring premium visual standards and operational efficiency
- Implemented Lace Up Plan initiatives to drive key performance metrics and meet business goals
- Increased FLX program enrollment from 22% to company standard of 60% through team training and customer engagement strategies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Kids Footlocker
03.2023 - 08.2024
- Generated repeat business through exceptional customer service.
- Contributed to dramatic store turnaround, transforming $100K deficit against plan and $200K deficit against sales to $66K above plan and narrowing sales gap to just $13K
- Led team that earned consecutive 'Team of the Quarter' honors in Q1 and Q2 2024
- Mastered AM Bonus structure to effectively drive sales performance among team members
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Kids Footlocker
04.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Utilized Power BI analytics to optimize store operations and inventory management
- Developed cashier team through comprehensive register training and performance coaching
- Processed incoming shipments according to company policies and procedures
- Organized and participated in community events including Lil Baby back-to-school initiative
Sales Associate → Sales Lead
Footlocker
07.2021 - 04.2022
- Consistently ranked as top-selling associate on sales floor
- Quickly entrusted with advanced responsibilities including WSSR completion and shipment verification
- Mastered essential store reports including the 414 report
- Member of team that won Charles Sturdivant Manager of the Year award
- Promoted to Sales Lead within first year based on performance excellence
Education
B.A. - Political Science
Morehouse College
Atlanta, GA05.2021
Skills
- Data Analytics
- Power BI
- Inventory management
- Staff development
- Research Design
- Systems Analysis
- Collaborative Problem Solving
- Customer Engagement
- FLX Program Expertise
- Process Optimization
- Recruiting and interviewing
- Business development understanding
Additional Qualifications
- Leadership in Training (LIT) Program Graduate
- Expertise in Power BI analytics for retail performance optimization
- Visual merchandise and store presentation specialist
- Community engagement and event management experience
Timeline
Assistant Manager
Footlocker
08.2024 - Current
Assistant Manager
Kids Footlocker
03.2023 - 08.2024
Assistant Manager
Kids Footlocker
04.2022 - 03.2023
Sales Associate → Sales Lead
Footlocker
07.2021 - 04.2022
B.A. - Political Science
Morehouse College
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