Victor Win
Birnamwood,WI
Summary
Dedicated and hardworking with excellent customer service skills and knowledge of sales. Experience in hospitality and I have the ability to grasp complex concepts and contribute to the success of any work environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Lead Carcierge
Go Rentals
03.2021 - Current
- Provides 5 Star Guest Service to current and future guests, as well as, FBO partners and their guests and employees. Develops business and retains and provides services to guests.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
EXPERIENCE Office Administrative Assistant
BCI
12.2020 - Current
- Provide a wide variety of administrative and clerical works involved in the overall operation of the fining facility
- Prepares monthly reports for turn in to Installation Food Advisor
- Reviews menus, work sheets and recipes and determines type and quantities of items required for number of persons to be served and recipe requirements
- Performs weekly and monthly inventories and ensures accountability is kept within tolerance limitations
- Upon identification of discrepancies, coordinates with staff members of the dining facility and personnel performing headcount duties, as appropriate, for clarification or for additional information.
Office Manager
PATINA RESTAURANT GROUP
08.2018 - 03.2020
- Run day-to-day operations of the restaurants under Patina, including overseeing personnel, ensuring that the facilities are properly maintained, taking steps to ensure customer satisfaction and overseeing the upkeep of administrative and financial records
- Planning and strategizing smart marketing such as creating the menus and business cards
- Resolve any discomfort the guest may have experienced due to the lack of customer service
Waiter of Hospitality
LA FONDA DE SOL
01.2011 - 03.2020
- Provide great customer service to patrons; personalize the guest experience by understand the guest needs and offering suggestions
- Prepare restaurant tables with special attention to sanitation and order - Ability to communicate guest request, including dietary restrictions, to culinary staff.
Education
Associate Degree - Liberal Arts
Queens Borough
College
Skills
- Employee Training
- Payroll and Benefits Administration
- Bookkeeping
- Guest Relations
- Answering Phones
- Customer Service and Assistance
- Staff Training
Timeline
Lead Carcierge
Go Rentals
03.2021 - Current
EXPERIENCE Office Administrative Assistant
BCI
12.2020 - Current
Office Manager
PATINA RESTAURANT GROUP
08.2018 - 03.2020
Waiter of Hospitality
LA FONDA DE SOL
01.2011 - 03.2020
Associate Degree - Liberal Arts
Queens Borough
College
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