Victor A Duenas
El Centro,Ca
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.
Overview
19
19
years of professional experience
1
1
Language
Work History
City Carrier Assistant
Usps
El Centro California , United States
10.2021 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Reported errors and solutions problems to appropriate personnel.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Owner
Emerald Mobile Wash
El Centro, Ca.
10.2020 - 10.2021
- Preset Hours per week: 30
- Managed business adds
- Managed cost control and profitability
- Build relationships with customers
- Marketing
- Managed business inventory
- Set up appointments and managed scheduling
- Able to provide excellent customer service
- Managed Sales
- Maintain business accounts
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
AZ Branch Manager
Enteprise Rent a Car
Yuma Az, United States
09.2017 - 03.2020
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Implemented service improvements to enhance sales cycle.
- Launched new training program to boost employee skills and staff retention rate.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Complied with regulatory guidelines and requirements.
- Boosted sales and customer loyalty through incentive programs.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Resolved various issues impacting sales management and business operations.
Assistant Branch Manager
Enterprise Rent A Car
El Centro Ca, United States
12.2012 - 03.2014
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over $1,000,000 in inventory and team of full and part-time employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Implemented process improvements to increase productivity.
- Grew fleet by 10 % over the previous year period throughout marketing.
- Developed sales strategy to meet established sales objectives.
- Supervised team of 25 branch employees and made recommendations regarding performance evaluations.
- Coached and developed branch staff by offering constructive feedback and one on one training opportunities.
- Maximized efficiency through effective resource allocation and employee management.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Assistant Branch Manager
Enterprise Rent A Car
Yuma, AZ
12.2012 - 03.2014
- Hours per week: 52
- Assist Branch Manager to supervise an office of 12 employees and 250 cars
- Assist Branch managers to be profitable by managing employees to excel in sales and customer service
- Supervised Employees with their daily tasks, marketing and daily issues
- Executed Accounts receivable
- Supervise expenses reports to reduce cost
- Set up sales meetings to plan out our future sales strategies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed branch size of over $Amount in deposits and team of Number full and part-time employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised team of 5 branch employees and made recommendations regarding performance evaluations.
- Generated financial and operational reports to assist management with business strategy.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Implemented process improvements to increase productivity.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 3 member team.
Management Assistant
Enterprise Rent-A-Car
El Centro Ca, United States
12.2008 - 11.2012
- Top office on Sales month to month for over 4 months
- Top sales Performance in February 2016 and February 2017
- Top on Customer service score in March 2017 with a 91% first out of 6 offices in the area.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Conceptualized innovative sales solutions to increase company revenue.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Analyzed customer feedback to identify areas for improvement.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Management Trainee
Enterprise Rent A Car
El Centro Ca, United States
08.2008 - 11.2023
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Used company reports to analyze sales, gross profit and inventory activities.
- Analyzed customer feedback to identify areas for improvement.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Intern
Enterprise Rent a Car, El Centro
El Centro Ca, Ca.
12.2007 - 07.2008
- Hours per Week: 35
- Provide Excellent customer service
- Excell on Sales
- Help co-workers with any given task
- Accomplished to Pass my Skill test and be top Sales performance in December
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
Service Agent
Enterprise Rent a Car
El Centro, CA.
03.2005 - 11.2007
- Hours per week: 35
- Make sure cars are washed and ready for customers
- Maintain upper management information on any car issues.
- Removed stains on carpeting and sprayed interior with air freshener.
- Performed routine maintenance on vehicles.
- Documented problems and corrective actions to maintain records.
Education
Associate - Arts, Psychology
Imperial Valley College
Aten, Imperial, Ca 08.2003 - 2 2008
High school Diploma - undefined
Central Union High School
Brighton, El Centro, Ca. 08.2000 - 6 2003
Skills
Positive and FriendlyExceptional Time management, problem solving and resolution skillsTeam building expertiseExcellent Customer Service skills with more than 15 years of experienceExcellent Sales oriented visionSelf-Motivated with a strong desire to learn and growDependable and reliableRelationships Building SkillsAbility to lead sales and customer services team to achieve resultsDetail Oriented
Timesheet processing
Timesheet processing
Paperwork drafting
Payment verification
Business Management
Relationship building
Administrative tasks
Recordkeeping
Accounting familiarity
Multi-line phone proficiency
Sorting and labeling
Filing and data archiving
Mail handling
Database Management
Business administration
Bookkeeping
Project planning
Planning and Coordination
Account management
Information updates
Policy and procedure adherence
Staff Management
Scheduling
Payroll and budgeting
Documentation and control
Organization and Time Management
Timeline
City Carrier Assistant
Usps
10.2021 - Current
Owner
Emerald Mobile Wash
10.2020 - 10.2021
AZ Branch Manager
Enteprise Rent a Car
09.2017 - 03.2020
Assistant Branch Manager
Enterprise Rent A Car
12.2012 - 03.2014
Assistant Branch Manager
Enterprise Rent A Car
12.2012 - 03.2014
Management Assistant
Enterprise Rent-A-Car
12.2008 - 11.2012
Management Trainee
Enterprise Rent A Car
08.2008 - 11.2023
Intern
Enterprise Rent a Car, El Centro
12.2007 - 07.2008
Service Agent
Enterprise Rent a Car
03.2005 - 11.2007
Associate - Arts, Psychology
Imperial Valley College
08.2003 - 2 2008
High school Diploma - undefined
Central Union High School
08.2000 - 6 2003