Victor Roberts
Knoxville,TN
Summary
To further my career at Bechtel by diversifying my exposure to different GBUs while continuing to utilize my experience in IT and Management.
Professional application engineer equipped with robust background in developing and optimizing software solutions. Skilled in programming languages, system design, and troubleshooting with strong emphasis on team collaboration and adaptability. Known for consistently delivering high-quality results and maintaining high standards under evolving project requirements. Trusted team player with knack for problem-solving and driving continuous improvement.
Overview
31
31
years of professional experience
Work History
Automation / Application Engineer
Bechtel National Corporation
09.2018 - Current
- Implement the construction automation tools in accordance with the project automation plan, designing/developing workflows, forms and templates for automation tools.
- Coordinate with Automation Function, Design Engineering, Procurement, Project Controls and other departments to establish work processes, implementation, and coordination of automated data transfer between departments/applications.
- Review output data and prepare construction reports with direction from PFE and Construction Manager.
- Works with Lead Automation Engineer to establish requirements for Construction Automation Systems. Automation applications included and is not limited to TEAMWorks, Set Route, BPS, Model Builder, 4D Model Integration, DSC (Material Management)
- Provide training and technical support of the suite of Construction Automation applications to field engineering, supervision, administration, project controls, and other site personnel.
- Understand the importance of real-time data replication and configure reports accordingly. Ensure reports are accurate reflections of the data and are functioning as intended.
- Review/trouble-shoot data for accuracy and completeness.
- Identify and address anomalies and report to the Area Field Engineer and Lead Engineers.
- Served as a go-to technical expert within the organization on multiple occasions, providing timely guidance and input during critical decision-making moments.
- Reduced order times by 70% while decreasing error rate to less than .5% while automating entry processes.
Procurement – Automation Support
Bechtel Corporation
06.2017 - 09.2018
- Support project specialized reporting requirements by designing, developing and maintaining management information dashboards, monthly reports and metrics.
- Installs Contract and Procurement Systems software components, performs upgrades and provides ongoing technical support.
- Support project personnel in the use of Contract and Procurement Systems applications, including any requirements involving setup and training.
- Organizes and performs classroom training as well as user desk instruction, including the maintenance and distribution of user training material and documentation related to Contract and Procurement Systems applications.
- Initiates requests for resolution of both hardware and software problems encountered during implementation and operations of Contract and Procurement Systems applications.
- Analyzes and resolves problems relating to hardware, software, network related errors.
- Develops user guides and training material and deliver training sessions to ensure users are proficient in using automation tools.
- Apply knowledge of database management and programming skills to assist with construction planning, work packaging, progress reporting, material management, turnover/completion work, force management, and timekeeping.
- Coordinate automation issues and responses among Bechtel Engineering, Procurement, Contract Construction, Subcontractors, suppliers, and the project execution locations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Security Operations Center – Tier I Cyber Security Analyst
Scientific Applications International Corporation
10.2015 - 06.2017
- Provide real-time monitoring, analysis, and resolution of identified security incidents.
- Performed daily operations utilizing SIEM tool (SPLUNK) and monitoring events.
- Analyze logs from multiple sources including firewalls, system logs (Unix and Windows).
- Examine data from network and host-based intrusion detection/prevention systems, applications, databases, and other security information monitoring tools.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
Systems Administrator – DoD Engineering Support
Scientific Applications International Corporation
09.2010 - 10.2015
- Support Military Treatment Facilities globally by monitoring and maintaining the Composite Health Care System (CHCS), AHLTA, DEERS, TRI-CARE.
- Performed changes to other Military Healthcare System (MHS) clinical information technology systems.
- Assist co-site network DISA and SPAWAR teams troubleshoot network and firewall issues.
- Troubleshoot hardware issues concerning mainframe servers and network equipment.
- Collaborate with DoD personnel on Niper Net connectivity problems, planned/unplanned outages and routing changes.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Remote Desktop Support Associate
Scientific Applications International Corporation
05.2009 - 09.2010
- Provide technical support to end-users via the telephone and remote access utilities with issues regarding account administration, the distribution and troubleshooting of software and network status.
- Assist clients with Active Directory issues, confirm problem resolution, update the ticketing system, perform other duties as project priorities assigned.
Operations & Quality
Finkelstein, Kern, Steinberg & Cunningham - Attorneys at Law
03.2007 - 03.2009
- Responsible for the operations of a prestigious, one-hundred year old law firm with approximately thirty employees.
- Purchases business equipment and services including telecommunications services, collection databases, electronic data interface, web/public records data, office equipment and computers software and hardware.
- Provided assistance to IT personnel with desktop troubleshooting assistance, prepared back-up tapes, run cabling, install the network switch and firewall appliances, install Avaya IP Phones and assisted with maintenance of company databases.
- Skilled at working independently and collaboratively in a team environment.
Manager – Online Reference Quality Assurance & Process Improvement
U.S. Cellular
03.1994 - 12.2003
- Created U. S. Cellular's intranet and extranet customer service portal and On-line Reference Utility tool.
- I directed a team of developers and content providers from multiple locations.
- Managed the East Region Data Entry department. During his assignment, managed staff of eighty-two associates, five supervisors, and six technical leads.
- Supervised an entire unit based in the Financial Services department staff of forty-three associates.
- Managed the Knoxville Customer Care Center’s Quality Assurance unit.
- Supervised the Roamer Technical Support team’s second and third shifts.
- Received President’s Club Award for significant call volume reduction and gained efficiencies.
- Documented and benchmarked processes in various customer service units to develop best practices and standardize procedures for sales, help desks, collections and customer service units.
- Designated liaison/business analyst for U. S. Cellular’s call centers to IT/IS teams, Engineering department, and software vendors.
Education
Some College (No Degree) - Political Science, History
University of Tennessee
Knoxville, TNHigh School Diploma -
Holston High School
Knoxville, TNSkills
- ADP2/IT Security Clearance
- CompTIA Security certified
- ICM Certified Call Center Management
- Skilled with Microsoft Applications support, Active Directory
- Excellent PC skills and Advanced abilities in MS Word, Excel, PowerPoint & Access
- Remedy IT Service Management Suite and IBM Tivoli Event Management Administration
- Excellent knowledge of phone PBX and IVR technologies
- Excellent knowledge of long distance phone routing Norte DM switches and SS7 networks
- Working knowledge of Perl, JavaScript, HTML & SQL
- Efficiency improvement
- Solutions development
- Data analysis
- Performance optimization
- Customer support
Accomplishments
- TDS Quest Award nominee co-creator of Unix program that reduced time needed to access billing, reference and switch information
- Winner of USCC President’s Award for creation of HOTLINE Queue in Collections Departments
- Featured in TDS company magazine The Innovator for work on call center technologies
- Nominated for TDS Quest Award for implementing the PIN Queue id 997
Timeline
Automation / Application Engineer
Bechtel National Corporation
09.2018 - Current
Procurement – Automation Support
Bechtel Corporation
06.2017 - 09.2018
Security Operations Center – Tier I Cyber Security Analyst
Scientific Applications International Corporation
10.2015 - 06.2017
Systems Administrator – DoD Engineering Support
Scientific Applications International Corporation
09.2010 - 10.2015
Remote Desktop Support Associate
Scientific Applications International Corporation
05.2009 - 09.2010
Operations & Quality
Finkelstein, Kern, Steinberg & Cunningham - Attorneys at Law
03.2007 - 03.2009
Manager – Online Reference Quality Assurance & Process Improvement
U.S. Cellular
03.1994 - 12.2003
High School Diploma -
Holston High School
Some College (No Degree) - Political Science, History
University of Tennessee
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